Simplifying the Complexity

TDMK Digital is a full-service digital agency consisting of innovators, problem solvers, designers and engineers.

We were created to provide inspiring digital user experience, latest software technology, and agile solutions to commercial and Government organizations of all shapes and sizes. Our specialized experience in working with digital technologies, device manufacturers, operators, technology providers and major consumer brands to envision and create rich, next-generation user interfaces would bring the insight and experience required to execute projects and meet business objectives. TDMK Digital holds client assignments for Fortune 500 brands and has experience producing digital products for small and large businesses around the world. Our clients include the US Census, US Department of Defense, US Department of Veterans Affairs, Amtrak, and Verizon Wireless. TDMK Digital provides outstanding services in a full range of digital user experience and custom development services such as desktop, web, telematics, and mobile applications. We are equipped to take on large scale projects and complex requirements.

We deliver cost effective results without compromising quality, yet do so while maintaining the integrity of our collaborative company culture and our mission to provide tailored services to our clients. TDMK Digital is optimized to respond to today’s ever-growing technology challenges.

 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2009
Show all +
Chantilly, VA
headquarters
  • 15120 Enterprise Court
    Chantilly, VA 20151
    United States

Reviews

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App Dev & Design for IT Company

"When we had an issue, they were there."

Quality: 
4.0
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
3.5
The Project
 
$10,000 to $49,999
 
Mar. 2014 - Jan. 2016
Project summary: 

TDMK Digital developed and designed a mobile app (iOS/Android/Windows Phone) to assist CES tradeshow attendees, integrating multiple data pulls for streamlined event navigation. 

The Reviewer
 
51-200 Employees
 
Arlington, Virginia
Former Director of Digital Media, Consumer IT Company
 
Verified
The Review
Feedback summary: 

After completing several iterations, the app successfully supported the 2015 and 2016 shows. Users especially appreciated the solution’s discovery portion and modernized UX/UI. TDMK Digital's compelling price point and personalized approach contributed to a productive engagement. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the former director of digital media for a consumer electronics standards and trade organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TDMK Digital?

We were trying to create a new mobile application and experience via our show app for CES [The International Consumer Electronics Show] with TDMK Digital. The target audience was show attendees at CES. The reason the app was being built was to help attendees navigate the show floor and see what’s available in conference programs and other events that were going on during the event.

SOLUTION

What was the scope of their involvement?

We hired TDMK Digital to redesign and build the app to make it really functional for the attendees and to make it look a little better than it had in the past. It had been very cookie-cutter and standardized, so we wanted to be more forward-thinking with the app design. They presented us with designs as part of the RFP process, we discussed the designs, and they refined them from there. It was built for iOS, Android, and Windows Phone. They did some stuff for marketing, but we mostly did a lot of our own marketing.

How did you come to work with TDMK Digital?

I sent out an RFP, and their response was really good. It had designs and thought-through processes on how the whole thing was going to work. They really did a great job on the proposal. Also, I had a personal relationship with Geng [Founder, TDMK Digital] prior to them working for us.

How much have you invested with TDMK Digital?

The first year was gratis. We spent $35,000, maybe $40,000 with them. It was super reasonable. They really wanted to do the app and have CES under their belt.

What is the status of this engagement?

We started working with them in March of 2014. They did the work for the January 2015 and 2016 shows. After the 2016 show, we redid the RFP process as usual for our business and went with a different firm. I know that Geng was taking his system in a different way, so the company has not used them for a year. That app has been turned off. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We had certain sections that were really positive like the discovery part of the app, which is all about news and stories. That was really good. We had some growing pains the first year, but a lot of things got smoothed out by the second year with a much better product. However, I can’t disclose any user feedback. Because I’m no longer with the company, I don’t have access to that information; even if I did, I couldn’t disclose it because it’s a proprietary survey.

How did TDMK Digital perform from a project management standpoint?

They performed well. They were on top of things. They were communicative and very responsive to our emails. When we had an issue, they were there. There were some third-party data integrations that they had to work with. They stayed on top of it, working through those solutions with that company. We communicated through Basecamp, but we also had emails and weekly calls to discuss the status of the project and our next phase.

What did you find most impressive about TDMK Digital?

Overall, their designs were really good, which is probably their strongest point. After that, I would have to say their project management was also really good.

Are there any areas TDMK Digital could improve?

I think the one thing was working with several different data pulls. We had some issues there. It’s not just them; we have worked with other companies and knew that there were issues there. But, I think that being able to see what the data are and the right way to pull them would be really helpful. Also, they could work on time estimates because we missed a couple of deadlines. Everybody gets under pressure sometimes, so I’m not really going to call them out for that.

What tips or recommendations could you share that might increase the likelihood of success with TDMK Digital?

Sit down and make sure that you have everything that you need before starting to work with them. For example, I would make sure that I have all the documentation on data if I were pulling data, or that I have the absolute specs that they needed. I would leave a longer time period between the start and the completion of the project. One of the issues with an event-based app is you only have a certain amount of time before the next event, so you have to rush some things. If I were to work with them again, I would make sure that we had everything set far in advance before we started the actual work. 

4.0
Overall Score It was a great experience. They’re a small shop, but they did some really good work for us. If they were a little bit bigger and had a little bit more time, that 4 would be a 5.
  • 3.5 Scheduling
    ON TIME / DEADLINES
    They met most of their deadlines but missed a couple. There were a few times where we had to put in expedited reviews from Apple. I had to do this last year too, so it’s not unusual.
  • 5.0 Cost
    Value / within estimates
    For the design work and what we received from them, the cost was great.
  • 4.0 Quality
    Service & deliverables
    Their design was good. Some of the functionality issues with the app itself would qualify as quality concerns.
  • 3.5 NPS
    Willing to refer
    When somebody asks me for a design or digital agency recommendation, they usually ask me for several. I would definitely include TDMK Digital in that list.