Web-Based Software Application Dev for Software Co
- Application Management & Support Custom Software Development DevOps Managed Services
- $200,000 to $999,999
- Sep. 2021 - Ongoing
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"Our experience with TDCM has been overwhelmingly positive and our partnership continues to thrive."
- Software
- Cardiff, Wales
- 11-50 Employees
- Online Review
- Verified
TDCM has built a web-based software application for a software company. The team has handled the product design and architecture, functionalities development, integration, security, testing, QA, and support.
TDCM has successfully and timely deployed the initial MVP, rolled out updates, and provided outstanding support. The team has shown exceptional project management and communication. Moreover, they've had a collaborative, responsive, and effective approach. Their consulting expertise stands out. This review is an update by the client company. The original content is located below the new review.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of OpX Software Division of Reinvigoration
Describe what your company does in a single sentence.
We help businesses shape and scale operational excellence and continuous improvement initiatives with our software opx.io.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire TDCM to accomplish?
- OpX Platform Build
- OpX Platform Launch
- OpX Platform BAU DevOps - Maintenance & Support
- OpX Platform New UI UX Build and Launch
SOLUTION
How did you find TDCM?
- Online Search
- Referral
Why did you select TDCM over others?
- High ratings
- Pricing fit our budget
- Great culture fit
- Good value for cost
- Company values aligned
How many teammates from TDCM were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We approached TDCM with a clear but complex vision: to develop a web-based software application that codified our consulting services expertise. We needed a solution that would provide users with an intuitive, outcome-driven environment distinct from traditional Learning Management Systems (LMS).
The challenge was not just in building a functional platform but creating a tool that could scale seamlessly, offer interactive learning and operational improvement features, and meet the rigorous expectations of our clients.
Key Deliverables:
1. Product Design & Architecture: The first phase of the project involved translating our vision into a solid technical framework. TDCM worked closely with our in-house team to develop a comprehensive product design and architecture. They focused on ensuring the platform would deliver an intuitive user experience while maintaining the flexibility to evolve with future business needs.
This included a strong focus on user interface (UI) design, ensuring the platform was visually appealing, easy to navigate, and responsive across various devices.
2. Development of Core Functionalities: A significant portion of the project involved the development of core functionalities that distinguish OpX.io from traditional LMS platforms. This includes:
- Interactive Learning Functionality: TDCM built robust capabilities that enable users to engage with our nuanced content interactively, driving better retention and practical application of the knowledge delivered.
- Operational Improvement Tools: They developed bespoke tools based on our IP that allow users to map and track operational improvements, a feature central to our consulting ethos.
- Outcome-Driven Features: The software was designed with a clear focus on delivering measurable outcomes for users, incorporating performance-tracking dashboards and analytics tools.
3. Integration with Existing Ecosystems: The OpX.io platform needed to seamlessly integrate with other third-party software and client systems. TDCM excelled in this area, developing APIs and ensuring smooth data exchange across platforms, enhancing the overall functionality of the software.
4. Security and Compliance: Given the nature of our clients and the sensitive data involved, security was a critical aspect of the project. TDCM implemented industry-standard security measures, ensuring data protection, privacy, and regulatory compliance.
5. Testing and QA: Rigorous testing was performed throughout the development lifecycle to ensure the platform’s performance, scalability, and security. The team’s attention to detail during this phase ensured a high-quality product at launch, with minimal issues and a smooth user experience.
6. Post-Launch Support and Continuous Improvement: Since the launch of OpX.io, TDCM has continued to provide ongoing support, addressing any issues promptly and collaborating with us to introduce new features and improvements based on user feedback. Their commitment to long-term partnership has been invaluable as we continue to enhance and evolve the platform.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
1. On-Time Deployment of the Initial MVP: One of the key successes of our collaboration with TDCM was the on-time delivery of the Minimum Viable Product (MVP). TDCM worked closely with our team to ensure that the initial version of OpX.io was launched within the agreed timeline, allowing us to meet our internal goals.
This timely release enabled us to begin testing the product with internal stakeholders and trial clients, gathering valuable early feedback and demonstrating the viability of the platform.
2. Rapid Iterations for a Production-Ready Platform: After the MVP launch, TDCM continued to work efficiently, rolling out iterative updates that helped refine and expand the platform’s capabilities. Their agile approach allowed us to incorporate feedback from trial clients quickly, leading to a production-ready version of OpX.io within three months.
This version was robust and feature-rich enough to support larger client engagements, marking a critical turning point in the project’s development.
3. Support for Initial Trial Clients: TDCM provided outstanding technical support as we onboarded our initial set of trial clients. They worked alongside us to ensure that the platform performed flawlessly in real-world conditions, addressing any issues or feature requests in real time.
Their responsiveness and close collaboration during this phase were instrumental in validating the platform’s core functionalities and preparing it for wider adoption.
4. Enterprise Client Deployment: After successfully supporting trial clients, OpX.io scaled seamlessly to accommodate our first enterprise-level customers. TDCM’s technical expertise and commitment to quality ensured that the platform could handle larger volumes of users, more complex workflows, and increased data loads without performance issues.
This smooth transition to enterprise clients demonstrated the platform’s scalability and readiness for larger-scale deployments.
5. Continuous Iteration to Meet Enterprise Needs: As our enterprise client base grew, TDCM remained a critical partner in evolving the platform to meet their more sophisticated requirements. Their team worked diligently to implement new features, integrate with existing enterprise systems, and customize solutions for high-value clients.
This ability to continuously improve the platform while maintaining stability and performance was key to our success in the enterprise market.
6. Scalable and Stable Performance: From the MVP phase to full enterprise deployment, TDCM delivered a highly scalable and stable platform. With an uptime exceeding 99.9% and the ability to support thousands of concurrent users, OpX.io has consistently provided a reliable and robust experience for our clients.
This performance stability has been central to our ability to attract and retain enterprise customers, further solidifying our position in the market.
The collaboration with TDCM has been instrumental in transforming OpX.io from a concept to a fully-fledged enterprise solution. Their ability to deliver on-time, iterate rapidly, and support both trial and enterprise clients has contributed significantly to the platform’s overall success.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Project Management and Responsiveness:
TDCM demonstrated exceptional project management throughout the development of OpX.io. From the outset, they adhered to a well-structured timeline and consistently delivered key milestones on time, including the crucial launch of the Minimum Viable Product (MVP) and subsequent iterations.
Their project management approach was marked by clear communication, transparency, and a proactive attitude, ensuring that we were always informed of progress and any potential roadblocks.
Timeliness:
TDCM maintained a strong commitment to deadlines. They meticulously planned each phase of the project, and their ability to meet delivery schedules was one of the standout elements of the partnership.
Whether it was the MVP release, post-MVP iterations, or production-ready deployment, every major deliverable was completed within the agreed timeframe. This level of timeliness was critical in keeping the overall project on track, especially as we transitioned from trial clients to enterprise-level engagements.
Responsiveness to Needs:
TDCM was highly responsive to our evolving needs throughout the project. As with any software development process, new requirements and changes emerged as we gathered feedback from trial clients and prepared the platform for enterprise use. TDCM quickly adapted to these needs, providing solutions and implementing changes with agility and efficiency.
Their team was always available to discuss new ideas, address challenges, or explore potential enhancements, ensuring that our feedback was seamlessly integrated into the development roadmap.
In situations where urgent issues arose, TDCM was swift to respond, often going beyond the call of duty to ensure that any bugs, performance issues, or last-minute requests were resolved without delay. Their flexible and collaborative approach to project management made them a true extension of our team, and their dedication to delivering a high-quality product was evident at every stage of the project.
Communication and Collaboration:
TDCM maintained regular touchpoints with our internal team, including weekly progress updates, sprint reviews, and detailed project reports. This consistent level of communication kept both teams aligned and allowed us to address potential issues proactively.
Their collaborative mindset meant that they were always open to feedback, willing to iterate, and focused on finding the best solutions to meet our objectives.
In summary, TDCM’s project management was characterized by timeliness, responsiveness, and a collaborative approach.
They not only delivered items on time but also responded promptly and effectively to our needs, making them an invaluable partner in the development of OpX.io.
What was your primary form of communication with TDCM?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
One of the most impressive aspects of TDCM was their deep commitment to understanding our vision and translating it into a functional, high-impact product. From the very beginning, they demonstrated a unique ability to immerse themselves in our business, not just as a technical vendor but as a true partner.
Their focus on aligning with our objectives and consulting expertise made a significant difference in how the platform was developed.
Are there any areas for improvement or something TDCM could have done differently?
While our experience with TDCM has been overwhelmingly positive and our partnership continues to thrive, the only area where we’d appreciate a bit more attention is in the documentation and knowledge transfer process.
We believe that with this enhancement, TDCM could further strengthen their already excellent service and ensure an even smoother experience for clients during post-launch handovers.
UPDATED REVIEW
This review was published on July 3, 2023.
Chris Dando
CEO, ReinvigorationConsulting
United Kingdom
11-50 Employees
Jan 2020 - Ongoing
$200,000 to $999,999
Verified
Project summary
TDCM has built a cloud-hosted enterprise SaaS product for a business consulting firm. The platform enables organizations to develop employee skills via learning journeys and manage project implementations.
Feedback summary
TDCM has delivered a unique platform on time and with all the client's initial requirements. The client has continued the partnership to enhance the platform further. Moreover, they commend the vendor's highly skilled team, great culture, top-notch technical skills, and effective communication.
BACKGROUND
Please describe your company and position.
I am the CEO of Reinvigoration
Describe what your company does in a single sentence.
Reinvigoration is a leading global expert operations consultancy, innovative learning and enterprise platform provider, enabling organisations to transform their operations and deliver excellence with certainty, every time.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire TDCM to accomplish?
Develop a web platform to deliver learning journeys and manage project implementation
SOLUTION
How did you find TDCM?
Upwork
Why did you select TDCM over others?
- Pricing fit our budget
- Great culture fit
- Took time to really understand our needs
How many teammates from TDCM were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We wanted to develop a cloud-hosted enterprise SaaS product that:
- enables organisations to develop the capability of their people through immersive and structured learning journeys
- manage the skills development approach
- manage certifications / awards
- provides a rigorous approach to assuring quality and appropriately governing any operational transformation improvement or change initiative
- track the benefits of implementation
The platform needed to be fully customisable to organisation's branding guidelines.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
TDCM have built a fantastic, unique platform for us. It delivers all of our initial requirements and we have since continued to partner to enhance the product further. They have been a great partner to work with. Highly skilled, dynamic team and excellent leadership.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
We have worked on a visible shared plan and most milestones have been delivered on time. Where things were due to take longer, this was always communicated and discussed, so no surprises. The team have been super responsive. We have changed priorities at times and these have been accommodated. Also, they have challenged our thinking to ensure we get the best outcomes
What was your primary form of communication with TDCM?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
They showcase a great culture, a dynamic team, a true partnership perspective, and top-quality technical skills.
Are there any areas for improvement or something TDCM could have done differently?
Not to my knowledge
STAR RATINGS
Overall rating: 4
Quality: 4
Cost: 4
Schedule: 4
Willing to refer: 5
RATINGS
-
Quality
5.0Service & Deliverables
"Highest quality outputs from start to finish"
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
5.0NPS
"Zero hesitation to recommend TDCM - a superb team