TBSystems ApS

BACKGROUND

Please describe your company and position.

I am the CEO of a hotel management company.

Describe what your company does in a single sentence.

We own, manage and operate hotels and other accomodations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TBSystems ApS to accomplish?

• To develop a mobile application for us, that helps us manage bookings, resources, and employees.
• To deploy the application and manage it long term.
• To design a system, based on our requirements.

SOLUTION

How did you find TBSystems ApS?

• Referral
• Clutch Site

Why did you select TBSystems ApS over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with TBSystems ApS to develop a mobile application tailored to streamline operations across our hotel properties. The scope of their work included detailed system design, the actual development and deployment of the app, and ongoing maintenance and support.

 System Design: TBSystems ApS excelled in creating a thoughtful and effective design that addressed all our needs. They mapped out a user-friendly interface that integrated our requirements for booking management, site management, resource allocation, and employee coordination into a seamless system. 

 Mobile App Development and Deployment: The development phase was handled with expertise and precision. TBSystems ApS developed a robust and scalable app that has been instrumental in improving our operational efficiency. The deployment was smooth, with TBSystems ensuring that integration into our existing systems was seamless and without disruption to our day-to-day operations.

 Maintenance and Support: What sets TBSystems ApS apart is their commitment to post-launch support. They have been proactive in providing regular updates to ensure the app stays relevant and continues to meet our evolving needs. Their team is always responsive and ready to troubleshoot any issues that arise, which has been crucial in maintaining high uptime and satisfaction among our staff.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The mobile application developed by TBSystems ApS has brought about significant measurable outcomes that have enhanced the efficiency and effectiveness of our operations. Here are some key successes that demonstrate the progress and success of the project:

 Increased Employee Efficiency: Since deploying the app, our on-site employees are working approximately 20% more effectively. The app provides them with real-time visibility into available resources and their responsibilities, reducing confusion and increasing productivity. Additionally, it has significantly cut down the time they spend on paperwork, allowing them more time to focus on essential tasks.

Cost Savings on Materials: The application has also helped us save approximately €3,000 per month on materials. By giving us the ability to track resource levels accurately at each location, we've minimized waste and significantly reduced theft. This has not only improved our bottom line but also enhanced our inventory management processes.

Reduced Management Costs: We are saving around €2,000 per month on management staff costs. The app has streamlined many of our administrative processes, reducing the need for extensive paperwork and allowing our management staff to focus on more strategic activities. This efficiency has enabled us to operate more leanly and effectively.

The financial and operational improvements since implementing TBSystems ApS's mobile application are clear indicators of the project's success. The app has not only met but exceeded our expectations, proving to be an invaluable tool in our daily operations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

TBSystems ApS showcased excellent project management throughout the development of our mobile application. Their approach was highly organized and efficient, ensuring that all deliverables were completed on time.

Timeliness: One of the most impressive aspects of their project management was their punctuality. Every milestone was reached as planned without any delays, which was crucial in keeping the project on track and within budget.

Responsiveness: The team at TBSystems ApS was exceptional in their communication. Whenever issues or questions arose, they were quick to reach out and address them, ensuring there was no stagnation in the project’s progress. Their proactive communication style greatly contributed to the smooth execution of the project.

Accuracy in Estimations: Their estimations for time and cost were consistently accurate. We could rely on their forecasts for planning and budgeting, which helped us manage our resources effectively without any surprises.

Flexibility: Perhaps one of their strongest points was their adaptability. As our needs evolved during the project, TBSystems ApS was ready to implement changes without disrupting the project flow. Their flexible development cycle allowed us to refine and adjust requirements on the go, which was invaluable in achieving a product that truly met our needs.

Overall, TBSystems ApS's project management was a key factor in the success of our mobile app development. They not only delivered on their promises but also ensured a collaborative and adaptable approach to meet our specific requirements.
 

What was your primary form of communication with TBSystems ApS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets TBSystems ApS apart is not just their technical expertise or their reliable project management, but their unwavering commitment to truly understanding and aligning with our business goals. Their client-centric approach was evident throughout the project, from initial consultation to final deployment.

Accurate cost estimation: Remarkably, TBSystems ApS consistently stayed within the agreed budget, which is quite rare in the realm of tech development. Their upfront and accurate cost estimations prevented any financial surprises, allowing us to plan our finances effectively.

Client-Centric Approach: They took the time to understand the nuances of our industry and tailored the mobile application specifically to address our unique challenges and opportunities. This deep dive into our operational needs resulted in a product that was not just functional but perfectly suited to enhance our business processes.

Proactive Problem Solving: Another impressive aspect of working with TBSystems ApS was their proactive approach to problem-solving. They anticipated potential challenges and offered solutions before these could become actual issues, ensuring a smooth workflow and minimizing disruptions.

Flexibility and Adaptability: The flexibility in their development cycle allowed us to make adjustments as needed without compromising on the project timeline or budget. This adaptability made them feel more like a partner than a service provider, as they were genuinely invested in our success.

Technical Prowess and Innovation: Their use of cutting-edge technology and innovative solutions also stood out. They were not just executing tasks but were actively enhancing the application with the latest tech to ensure it was robust, secure, and ahead of current trends.

In sum, TBSystems ApS isn’t just a vendor; they are a strategic partner. Their ability to blend technical skills with a deep understanding of client needs, while always staying within budget, makes them a rare find in the tech development landscape. Any business owner looking for a reliable and insightful technology partner would find working with TBSystems ApS an invaluable decision.

Are there any areas for improvement or something TBSystems ApS could have done differently?

TBSystems ApS delivered excellent results. For further improvement, they could provide more frequent detailed updates throughout the project. This would help all clients, especially those less familiar with tech, stay closely connected to the development process.