What evidence can you share that demonstrates the impact of the engagement?
We measured many performance metrics to assess the mobile apps Tapadoo developed for us, including the number of downloads, active users, and crash statistics. Our company has over 200,000 customers and maintains a very open channel of communication, so we always quickly hear about any problems if they occur.
Based on all these metrics, our customers enjoy the product and use it continuously. We've gotten very positive feedback about the added features Tapadoo helped us build. They produced the precise application that our end customers need, which is ultimately the most important success for us.
How did Tapadoo perform from a project management standpoint?
Tapadoo’s project manager was very skilled. We work with up to seven different outsourced development companies for various areas simultaneously, and they've always been one of the easiest to work with.
Tapadoo always delivers on time and puts the customer first. They react quickly to requirement changes.
There are a huge variety of ways in which working with other vendors has been difficult or ineffective. Tapadoo is one of our best partnership engagements for software programming.
What did you find most impressive about them?
A genuine desire to understand what the client wants to achieve makes Tapadoo stand out from the competition.
Unlike many developers who only do what you explicitly request, they encourage us to consider why. Our discussions have often ended up with better solutions than we’d originally thought of ourselves.
Are there any areas they could improve?
No, nothing comes to mind. We have a very good engagement. I guess Tapadoo could consider new ways to engage in innovation with their clients on the commercial front, but that would be very time-consuming. They're open to the idea of setting aside a budget for this kind of discussions.
Do you have any advice for potential customers?
Approach the engagement with an open mind for both app-based and web development projects. Every client tends to think they know what they need in the end, but being flexible can add value. Tapadoo is very experienced. They know what works and what does not in the mobile space. There's value to be gained by taking their advice rather than sticking to your preconceived ideas.