What was the scope of their involvement?
Respondent 2: The goal was for the website to be user-friendly, easy to read, and easy to navigate. It’s a WordPress website. We had some ideas about what we wanted and didn’t want. As part of this process, we did an exercise where we looked at different websites and colors and had to answer questions of what we like, what was strong about the website, and what we didn’t like. That was a part of their information gathering process.
After the project began, we met as a team for a brainstorming session. One of the challenges was that the website is a program inside of an agency that we administrate. We were concerned about branding being consistent across our agency and this program. For the second phase, they interviewed our staff and some of our external customers. They provided a summary based on the information gathered from the staff, as well as our external customers. Based upon that, they developed a sitemap and began to work.
They gave us the wireframes. Then we did the whole page design and mockups. They did the visuals, the branding, and the graphics. We did the writing and picked our own pictures. We worked together; their job was to make everything look really pretty and functional, which they did. They did it very quickly. We had a staging in the last part of September and we went live at the beginning of October. It was a very short, efficient turnaround.
What is the team composition?
R1: We have around 12 consultants on staff.
R2: We had a project manager. We had somebody who works in the fiscal office, but we work very closely with the project manager, Susan [Director of Production, Taoti Creative]. It was a match made in heaven. She worked at the Childcare Bureau and so she understood our content. She also understands federal and state regulations because of a prior job, which is very helpful.
We also had a graphics person, Amy [Art Director, Taoti Creative]. We’re clearly on the same page. She understands what we want visually. There is a web person that does backend work based in Seattle. We have an IT person on our side and their person was brought on to build the functionality part after we had the design. The team size stayed consistent.
How did you come to work with Taoti?
R2: I asked a staff member who had experience with building a website. I asked them to look at companies and bring me 3. They all wrote proposals. When we looked at Taoti’s work, we chose them because of the visual graphics of their site. A lot of the other sites had the same functions, but the appeal and visual response wasn’t there.
How much have you invested with them?
What is the status of this engagement?
R2: We started working together in July 2017 until October 2017.