What evidence can you share that demonstrates the impact of the engagement?
Naming is very subjective, so this is a difficult question, but Tanj hit the schedule, almost within the day. They were right on the money in terms of timeliness. Another metric is how many options they provided, and they came up with more than we were expecting. It was somewhere in the 40–50 range for the first pass, and about the same in the second.
We didn’t pick a name at the end of the process, but that isn’t a reflection on Tanj’s work. It speaks to the complexity of our business challenge. Their options were creative and thoughtful, but a couple failed a detailed legal search and we simply didn’t find one that everyone loved.
How did Tanj perform from a project management standpoint?
They were ideal from this perspective. They provided a thorough Gannt chart that explained what their deliverables would be, and they stayed on top of it. In general, they followed through. My only concern was that Jill (Director, Tanj) was very busy, and we didn’t receive as much attention from her as we expected. On the other hand, Scott was heavily involved.
Otherwise, I have no complaints. They were on schedule and on task, and they gave us deliverables when they said they would. The follow-up calls were scheduled well. When we were faced with a challenge, we went to them for follow-up discussions. They were always willing to communicate and support the process, especially Scott, who continues to check in.
What did you find most impressive about them?
We went through two main presentations, with the first one being a mid-way presentation where they laid out the entire strategy. One of the very first things my team said was that Tanj’s presentations were more detailed and thorough than anything they’d seen previously.
Are there any areas they could improve?
My team typically does better with face-to-face meetings, but we only interacted with Tanj over the phone. The project was run flawlessly, but there’s something impactful about getting to know a partner from a personality and style standpoint.