What evidence can you share that demonstrates the impact of the engagement?
We are still developing an integration with VMWare vCenter. During the initial integration, we’ve had challenges that required them to follow up with VMWare support and resolve critical issues. They did it in good time, which helped us—and is still helping us—a lot.
How did Take2 Technologies perform from a project management standpoint?
We use Jira for project management. We track story points and assign them to Take2. They transparently manage the tasks assigned to them, and send work back to us for review. Our work is mostly iterative, so we follow this model. We’ve been happy with the progress so far.
What did you find most impressive about them?
I like their quick turnaround and focus. They’re proactive, and they remain on task until completion. They ask very good questions and offer solutions that improve the product.
Are there any areas they could improve?
We host a virtualized environment in the U.S., and there is a lot of latency between their place of work and the data center. It takes a long time for us to deploy new work to the data center for testing and cycle completion. This is one issue we’ve found while working with them.
We don’t currently have enough hardware resources for them to post to our in-house environment. The environment is pretty complex, requiring their investment to get anything done. They could improve by spending more money on company infrastructure and task setup environments. That would make things a lot easier for them and us.
Do you have any advice for future clients of theirs?
It’s good to talk with the Take2 technology team, who can provide good ideas and perspectives. They have worked across different domains and know what their other customers want from a product. They can also align things to work for the current product. Maintaining a discussion and taking suggestions from the development company will benefit both parties.