Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
We have six-figure sales per year, and we can do this securely based on the tools put together by Tag Team Design. What really impresses me is how my brand is presented through the graphics used, and the way in which they captured the essence of who I am.
I am an independent expert in the field; my books are used by 16 different universities and I’ve traveled to 49 countries. For Tag Team to capture that I’m one of the top-10 golf consultants, and convey that message with a simple flow of photographs and bios, was impressive. Tag Team produces a top quality product at a fair price within an appropriate timeline.
Tag Team has integrated a reporting tool called LeadLander into our site. When I create a blog post, I will have anywhere between 200–4,000 views on it. Our open rates on the newsletter are greater than 25%, and the click-through rates exceed 4%.
How did Tag Team Design perform from a project management standpoint?
I can write a book and post things to a website, but I’m not a technician. If I’m struggling with something, I can send Tag Team an email and receive a response in the same day. They will take care of it for me as I’m traveling. While their design is very good, their support is amazing.
They use a whiteboard tracking tool on which every task is posted. I can go in and see the status of the project, the cleared items on the task list, and test the work done. If I think that more work is necessary, I can comment on the item.
What did you find most impressive about Tag Team Design?
The responsiveness and support from their team are unbelievable. I can send a question or a change request for the website and hear back from Tag Team within the day, with the change implemented.
My prior experience with web development firms had been impersonal. Tag Team has made me feel important and special, and I can’t speak towards their responsiveness and personal rapport highly enough. Tag Team Design cares about the client’s company and project, and they’re very proud of what’s being created.
Are there any areas Tag Team Design could improve?
I live in the Microsoft world, while Tag Team uses Apple computers. Sometimes, when we have a GoToMeeting session, we will struggle to get connected. This might happen regardless, so I can’t really say that there is something Tag Team could do differently.