Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Taction Software's flexibility has been unparalleled. We received great value from what we spent on the website. Taction Software took all the feed-back I provided into account, going above and beyond what was in the scope of the project.
How did Taction Software perform from a project management standpoint?
There are always challenges in working with a company from a remote location. Emailing Taction Software in the middle of the afternoon typically meant that we'd receive a response the next day. We generally Skyped at around 9-10 AM Eastern Time, which was when Taction Software's work day ended. This was the biggest challenge that we've had, but it's true for any offshore collaboration.
There was also a language barrier. We knew what we were getting into when we contracted Taction Software. Skype played a big role in alleviating the barrier, allowing me to share my screen and show their team exactly what I wanted. Taction Software was always responsive when I sent them an email with issues or items that I wanted fixed. There was never a time of radio silence.
We didn't use any project management tools with Taction Software. I have used Basecamp in the past, when the project required that I manage more of the scope myself. Had I been working with one of the big local shops, I would have expected to use a specific tool. With Taction Software, we were trying to create a working website that would initially act more as a proof-of-concept. Our collaboration with Taction Software served its purpose in this regard. I wasn't doing any development myself, so I had more than enough time to project manage it and handle bug tracking on my own.
What did you find most impressive about Taction Software?
I was very impressed with how well our finished website stuck to the requirements we spoke about with Taction Software. When we went to phase 2, they completely changed the backend of the solution, from the framework to functionalities. Taction Software went above and beyond in creating a responsive design, sharpening up our website, giving it a responsive design and additional functionalities. I am sure that this was in part done to serve Taction Software's developers, who were more accustomed to using the new framework, but it was refreshing to see a brand new website delivered to us, when all we were asking for was a responsive design. This was a pleasant surprise from Taction Software.
Are there any areas Taction Software could improve?
Having a bug tracking tool implemented would be nice to have and helpful to Taction Software. Aside from this, communication was the biggest factor for me, and there was never an issue in this regard.
When developing a website, there will be areas which need requirements to be defined to the letter, like password reset screens. I would recommend to anyone looking to work with Taction Software to prepare for having to edit the verbiage on the site. I don't think that it's fair to consider this a drawback of Taction Software, because it's not what I expected to get from them. If I wanted someone to adhere to strict grammatical guidelines, I would have hired an onshore developer.