We combine technology, design and innovation

We're a full-service Digital Product Development Company and we know how to use technology to grow your business.

Creating outstanding digital products is at our core. Regardless of whether it's a platform, software or a mobile app, quality always matters, and thanks to our expertise we are able to achieve it.

 

With 600 people in 8 locations around the globe, our team of experts and specialists has a deep understanding of global trends and is capable of applying it to the needs of local markets.

We work hard to deliver solutions that help your product lead the industry.

 
$10,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2016
Show all +
Warsaw, Poland
headquarters
other locations
  • Lacon House 84 Theobald's Road
    London, LND WC1X 8NL
    United Kingdom

Portfolio

Key clients: 

-> Kyocera (Japanese global electronics manufacturer) -> Mazda (a global corporation with 1.5 million car sales worldwide in 2019) -> TUI (the biggest tourist brand in the world) -> LOT (National Polish Airlines and Star Alliance member) -> Vision/Danwood (one of the biggest producer of prefabricated houses in Europe) -

Digital transformation in EMEA region Image

Digital transformation in EMEA region

KYOCERA appointed SYZYGY to plan, develop and implement a new 360 digital experience built around customers’ needs, that harnessed the potential of Adobe Experience Manager.

Utilising the potential of the Adobe suite, back-end processes are now supported via automated workflows. Fully customised components and page templates allow authors to deliver tailored content to multiple sites,

across various geographies.

The new experience provides the 23 national sales companies with the ability to customise local content and personalise messaging across the customer lifecycle, actively driving lead generation.

Technologies used to implement the project:

Javascript: React 16, ECMA Script 6, Jest, Node.js
Front-end: SCSS – BEM
Back-end: Java, Adobe Experience Manager, Elasticsearch, ClamAV, Active Directory
Architecture: Author-Publish, Dispatcher, Cache, EFS datastore

New technologies and VR boosting real estate sector Image

New technologies and VR boosting real estate sector

Vision is a brand of premium pre-fab houses owned by Danwood S.A. – one of the leading property development companies in Europe with 11 thousand buildings completed. They approached us to help them build the visibility of their new brand in digital channels.

Our team came up with and implemented the entire website, visual identification and the innovative VR selling tool that changes the house sales model practiced so

far. 

The goal was to create users’ positive experiences when dealing with the brand. That’s why while working on the website we decided to give priority to visual elements that required certain tech solutions like choosing Vue.js framework supported by the Nuxt.js tool, CloudFront from AWS and Single Page Application architecture. 

To tackle the need to truly experiencing the building which is not yet built we created an innovative VR selling tool that enables all prospective clients to walk through the virtual house and decide on interior design issues. With the set of tools created by us, every sales rep can present any house model in any location in the world. And it all fits in one suitcase. 

 

Technologies used to implement the project:

Website
Language: PHP, JavaScript
Framework: Vue.js, Nuxt.js, Symfony
Architecture: Heroku, AWS CloudFront, Docker
Analytics: Circle CI

VR
Language: C++, Unreal Blueprints
Engine: Unreal Engine 4
Programming environment: Visual Studio 2017
Tools: Unreal Engine 4, Substance Designer
Modeling: Blender, Modo, Autodesk 3ds Max 2019
VR tools: Oculus Rift + Oculus Touch Controllers

Rebuilding E-commerce platform for the biggest tourist brand in the world Image

Rebuilding E-commerce platform for the biggest tourist brand in the world

We designed and implemented a new version of the TUI.pl website for TUI Poland. It's an e-commerce platform that combines advanced sales functions and a user-friendly interface.

A new version of TUI.pl features a full catalogue of the agency, additional services and necessary information on travel directions. Every step was planned so as to facilitate the way of choosing a trip and

going through all the purchase steps to the greatest extent possible.

 

Technologies used to implement the project:
Javascript: React, Redux, Next.js, Node.js
Front-end: SCSS – BEM
Tests: Jest, Cypress, Lighthouse
Architecture: Server Side Rendering, Continuous Integration

A mobile app which increased the frequency of users' visits by 70% Image

A mobile app which increased the frequency of users' visits by 70%

We joined forces with our long-term partner Nutricia Poland, Danone Group member and one of the biggest producers of infant specialised nutrition, and created a brand new version of BoboVita mobile app - the unique mobile app that supports parents in one of the biggest challenges: extending their child's diet.

We started with redesigning the app and making it visually consistent with

the website. Furthermore, we made it more user-friendly and introduced several significant changes in terms of navigation and a number of tech improvements, i.e.: React Native which reduces the production costs associated with the future development of the application. All the implemented features resulted in an increase in the users' visit frequency by 70%.


BoboVita mobile app received Bronze Mixx Award 2019 for the best UX Design.

Technology
Mobile app: React Native w ExpoKit
Back-end: Symfony, CMS Kunstmaan Bundles
Analytics: AppsFlyer, AppCake, Facebook SDK, Firebase Analytics
Services: Firebase Cloud Messaging

A digital platform for the largest convenience store chain in Poland Image

A digital platform for the largest convenience store chain in Poland

Together with Zabka Polska – the Brand of the Year 2019 and largest modern convenience store chain in Poland with 2 million customers daily – we’ve launched a brand new digital platform celebrating the company’s rebranding.

 

Our job was to integrate two originally separate services: consumer and corporate and implement a new one, aimed at meeting

clients’ day-to-day needs and business partners’ expectations.

 

To achieve it, we have introduced several features to improve users’ experiences. One of these was a mechanism that shifts the store’s offer automatically, depending on which part of the day it is and thus responds to the current needs of customers more effectively.

Furthermore, we have designed and implemented an advanced, multi-functional locator of more than 5,000 stores. As we know how precious the time is nowadays, we recommended a lightweight React library which fits perfectly with this type of fast and dynamic website and gives immediate results.

A unique platform for experiencing a collection of luxury furniture Image

A unique platform for experiencing a collection of luxury furniture

Together with Kler, a premium brand with over 45 years of tradition and available on 5 continents, we designed and launched an internet platform for discovering an exquisite collection of leisure furniture. We wanted to highlight the brand’s hallmarks – tasteful design and classic elegance so we decided to put emphasis on the visual site.

Before starting the designing phase, we had visited one of the brand’s stores and

analyzed the entire customer's purchase path. That gave us the knowledge of customers’ behaviour and allowed us to draw an accurate conclusion regarding their needs.

Less is more – this was the approach that we followed. Our goal was to create a platform resembling a casket with precious jewelry, full of visual pearls, captivating with subtle elegance. We have exposed photographs and video materials that best capture the spirit of the collection.

We know that today users tend to leave websites unless they load swiftly, so we chose to use the fastest solution on the market – Algolia engine – and other optimisation mechanisms, which significantly improved page loading time. As a result, all the visitors can enjoy going through the vast collection undisturbed or quickly find the closest store.

 

One service tailored to the needs of five various markets Image

One service tailored to the needs of five various markets

Our team partnered up with Danwood, a leading property development company in Europe, to help them design, create and implement a modern web service that meets diverse customers' requirements from five markets: German, Austrian, Swiss, British and Polish. To assure the brand’s smooth rollouts in other countries, we delivered a flexible platform that allows for subsequent expansion and adding new, customised

content.

Since we believe that brands know their clients best, we involved Danwood in the design process at a very early stage. UX workshops enabled us to create mock-ups, shape service prototype, and deliver a layout concept subject to conversion goals.

Our top priority was to design a user-friendly and aesthetic website where everyone can easily access all the information they really need, order a catalog, contact sales reps, and browse through 130 house projects to choose their dream one.

All the time while creating the platform we kept in mind that it had to be easily adapted in several different countries. This meant we had to find a way to strike a balance between keeping visual consistency and tailoring it to a particular market’s needs i.e.: very complex wording in German-speaking countries or specific features required in the United Kingdom.

Technologies used to implement the project:
Javascript: React, Redux 
Frontend: SCSS – BEM 
Backend: Symfony, CMS Kunstmaan Bundles (multilanguage & multimarket)
Architecture: Microservice, Server Side Rendering 
Services: Algolia, Google Maps API 
Monitoring: Pingdom, Pager Duty 
Hosting: AWS, Continuous Deployment, High Availability, CDN, Infrastructure as a code

A mobile weather app to promote one of the most popular series in the history Image

A mobile weather app to promote one of the most popular series in the history

HBO, a global streaming platform and the longest continuously operating pay television service chose us to help them promote a new season of one of their best-known series - “Game of Thrones”.

Engagement-centered web platform Image

Engagement-centered web platform

Our long-term client Nutricia Poland came to us asking for a concept and strategy to create a truly integrated digital experience for mothers and newly expecting mothers to be. We have designed and implemented an educational platform easy to derive from.

We wanted to create a platform that introduces Bebiko brand as an expert on the healthy belly. The website is rich in articles, tips, and interactive tools. We have also

credited the extensive educational articles with the opinions of mothers and enriched it in interactive elements, illustrations, and infographics.

We wanted to make sure that the website is very handy to mums, so its design is simply adapted to every screen. 

From now on BebiKlub.pl is also integrated with the marketing automation tool - iPresso, this solution helps to create accurate user profiles. As a result, the site offers content ideally suited to a particular user.

Services:

  • UX Design
  • UI Design
  • Front-end Development
  • CMS Development
  • Managing the database of over 600 000 users
  • Providing the service of e-mail marketing
  • Implementing an advanced web analytics
  • Implementing marketing automation tools
A convenient ticket selling tool Image

A convenient ticket selling tool

For the LOT Polish Airlines, we have designed a new sales platform LOT.com, which is their main ticket sales channel. 

The goal was to simplify the way that key information is presented to customers and prospective passengers. Secondly, the company also wanted to highlight and give wider exposure to promotions and other services so it would be more transparent for the users. 

The first step was to develop a

coherent visual language to assure the brand's consistency in various international markets. We decided to limit the text modules and replace them with customised icons and pictures, adding only short comments. 

All the screen views were designed optimally for mobile devices. 

We iteratively worked on improving conversion and raising the level of sales and made sure the platform follows the rigorous demands of WCAG accessibility.

A platform supported by interactive tools Image

A platform supported by interactive tools

Nutricia Poland invited us to create the concept, strategy and finally produce the new BoboVita website. 

We had two goals. First of all, we wanted to create a platform presenting the brand as the highest quality baby’s food producer. Simultaneously, we wanted to make sure, that the platform is the key place to search for some practical health and nutrition knowledge. 

We have increased the

platform's functionality by creating a set of interactive tools, such as a BMI calculator, nutrition tips and sample menus. Quizzes and promo information have significantly increased parental engagement. To make it all work properly we decided to use PHP and Angular framework – reliable technologies that support content platforms in terms of visibility and ranking requirements.

 

Services:

  • UX Design
  • UI Design
  • Frontend Development
  • CMS Development
  • Custom apps development (e.g. BMI calculator, Birthdate Calculator)
  • Managing the database of over 600 000 users
  • API Integration (e.g. LiveChat)
  • Providing the service of e-mail marketing
  • Implementing an advanced web analytics
  • Implementing marketing automation tools
A digital content platform Image

A digital content platform

Nutricia Poland approached us to create one, unified digital platform for Bebilon brand. Our experience and great collaboration with the client resulted in presenting the best digital strategy and execution of BebiProgram.pl

BebiProgram.pl is entirely focused on the mom's and baby’s health and development from a nutrition perspective. The idea is simple – the platform is the best place to get answers for all questions

and concerns regarding pregnancy and baby’s nutrition. It’s there to support and educate mums and parents-to-be.

The platform offers a comprehensive set of tools that assist women during the entire pregnancy – from planning to have a baby, to raising a newborn. It provides extensive review articles on the most interesting topics for extremely demanding readers. Materials are supported by expertise, objective opinions and are also enriched with data visualisation elements to make the content consumption sapid. And if any questions arise there’s also space where parents can contact BebiProgram experts and ask questions.

The architecture allows to easily and intuitively navigate among all sections and the website itself is also built in responsive design — with all functionalities and content accessible from mobile devices.

 

Services:

  • UX Design
  • UI Design
  • Content Creation
  • Frontend Development
  • CMS Development
  • Custom apps development (e.g. BMI calculator, Birthdate Calculator)
  • Managing the database of over 600 000 users
  • API Integration (e.g. LiveChat)
  • Providing the service of e-mail marketing
  • Implementing an advanced web analytics
  • Implementing marketing automation tools
Outstanding shopping experience Image

Outstanding shopping experience

We partnered up with CDP.pl, a digital media distributor, to help them develop their service due to assortment expansion. To meet their customer’s needs, they wanted a shopping solution simplified to the max. To reflect the new approach, we were given the chance to think about it holistically.

Extending the offer with physical media, such as books or board games, required the development of new features of the e-commerce

platform, as well as some amendments in terms of the layout and purchase process. We started with designing a complete customer experience path that users follow from the moment they enter the site to the moment they receive a package with the selected product. We changed the design of the website, visual identification and developed new solutions within the platform architecture.

We improved and simplified e-store navigation, product selection, a form of payment and order processing.

Reviews

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Content Management Dev & Branding for Document Solutions Co.

“We worked across different locations, but it felt as though we were in a single room.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Jul. 2017 - Ongoing
Project summary: 

SYZYGY Warsaw provides development and branding services for a document solutions firm. Their team built a new website using Adobe’s AEM and performed a complete revolution of a web content management system.

The Reviewer
 
201-500 Employees
 
Amsterdam, Netherlands
Klaas Abreu Miedema
Head of Customer Experience, Kyocera Europe BV
 
Verified
The Review
Feedback summary: 

The partner is pleased with the work, highlighting their help with properly managing requirements. The SYZYGY Warsaw team is transparent, thorough, and flexible. They resolve issues as they arise and communicate effectively. Making the collaboration seamless has been a hallmark of their work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of customer experience at Kyocera Document Solutions. We’re a large corporation focused on everything related to document management. The company is predominantly known for its office hardware, such as printers and multifunctional devices.

We’re headquartered in Amsterdam, The Netherlands, and our office is responsible for the EMEA region. Currently, we’re going through a digital transformation, and our focus now is to invest in software around document management. This is in order to help businesses perform better in the digital space.

I manage the customer experience center, which is responsible for various marketing activities centrally developed by the company. But it’s also responsible for supporting our customers locally. My team and I are responsible for the brand, content, communication campaigns, our customer-facing website, and skills enablement.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SYZYGY Warsaw?

I arrived at the company 3–4 years ago with a team of people coming from different industries. We were brought in by the top management to drive certain changes that the company couldn’t do before. In fact, they were changes the whole industry hadn’t done it before.

We were still reliant on the business of the past, with a lot of focus on hardware. The company wanted to take a new direction to the area of enterprise software document management, and they needed a team to support that. I was part of that team, initially looking after big data and branding.

The biggest challenge here — not only for us but for all the players in the industry — is that things hadn’t moved much since the world had shifted to the digital space. We were working with some legacy technology and the worldview had changed. Essentially, we needed to adapt to the new way of working and the new customer requirements. This resulted in a couple of major initiatives. One of those was the project we did with SYZYGY Warsaw.

SOLUTION

What was the scope of their involvement?

SYZYGY Warsaw developed our new website and performed a complete revolution of our web content management. They also looked for issues with our brand, which had an outdated image. Also, we weren’t so proud when it came to managing our customers and customer database, so we needed to move into a new CRM.

Our team also worked with them on the implementation of Salesforce. There were a lot of things to be done, and we felt we were working as a startup on many occasions, because of how much had to be renewed.

The website was built using Adobe’s AEM. It’s a relatively static platform, with not much flexibility. We were very decentralized, with microsites all over the place, which didn’t help us create harmonious use or present ourselves as one brand, neither from a European nor a global perspective.

What is the team composition?

It has varied. I’ve had a lot of contact with Matt (Director of Design & Build), who’s located in their UK office. However, we had contact with different people during the initial discovery phase of the project when we looked at the design, user journeys, and branding. I’ve had a lot of contact with people at their Poland office, including a project manager and am also in contact with a project manager in Greece.

How did you come to work with SYZYGY Warsaw?

We had an extensive process of putting requirements together and figuring out what we’d like to complete and how. We went through an agency discovery process and had a couple of agencies do pitches on our requirements. In the end, we found that SYZYGY Warsaw made the best offer.

They made a good impression, were very professional with the project description, and understood our issues and what we wanted to accomplish. There were more factors around that decision, including the perceived ROI, and SYZYGY Warsaw felt right for us from the moment we met them.

How much have you invested with them?

The total cost has been between €2.5 million–€3 million (approximately $2.7 million–$3.3 million USD).

What is the status of this engagement?

It’s been a long, ongoing project. Our team first contacted them in 2017, and there was a 9–12–month period from presenting the brief to signing the contract. We’ve had a long process with different stakeholders involved.

Fortunately, we’re in the final stages now, but we’re not done yet. Our team is implementing the website in different countries, with launches every month. We’re looking at July 2020 as possibly the last month of implementation and rollout in all our countries.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had a very challenging project dealing with many different local countries. In fact, our team has had a lot of freedom to do whatever they wanted with the website. Even though we were working on one platform, different versions were independent of one another.

Now, we want to introduce a completely different approach. SYZYGY Warsaw made a full commitment to being with us. This includes participating in discussions with different countries, collecting requirements from them, and helping us prioritize the requirements we had across different branches and countries.

We’ve gone through many, many requirements and debated between different countries about those requirements. SYZYGY Warsaw helped us a lot with those and was flexible with the scope of the work that was agreed upon in the contract. That’s something that I appreciate. At any moment we had an issue that needed to be immediately fixed, they resolved it and wouldn’t say that it wasn’t in the scope, that we’d have to prepare a proposal, and so on.

In many cases, they helped us properly manage requirements from our sales organizations. Some things didn’t work well at the start, which was related to us not having a large budget to deploy this kind of project, but we managed it properly and are continuing to manage things very well. We’ve just gone live with our most important country. There was a successful launch of the Kyocera website in Germany, and so far, so good.

How did SYZYGY Warsaw perform from a project management standpoint?

Communication has gone very well. Not all deadlines were met, but that relates to the complexity of the project. The website has two parts: an open environment and a closed environment where people need logins with specific identifications for different parts and different content of the site.

This was something that we all underestimated. In some cases, things didn’t work out well and took longer than expected. SYZYGY Warsaw mentioned that to us so we were aware that we had a very challenging timeline with risks connected to it. 

What did you find most impressive about them?

It’s the collaboration. We worked across different locations, but it felt as though we were in a single room. When it comes to making websites live, there are different stakeholders involved, and SYZYGY Warsaw is always willing to collaborate.

They're very responsive in taking our concerns and complaints from different organizations and top management as well as always willing to help. Obviously, there’s a contract and we’re paying them for a certain amount of work, but they’re able to look beyond that. That’s something I appreciate.

Are there any areas they could improve?

No, not really. I’m not technical enough to understand how deadlines could be estimated better and that’s also related to the complexity and legacy of the website. If I had something to mention though, I’d mention it. I don’t know how this could be achieved. Maybe they could spend more time investigating the legacy platform in efforts to make better time estimates.

It’s something we started in 2017, so I don’t know how much more time we could spend. It’s not a complaint at all. I’m very happy with SYZYGY Warsaw. I wouldn’t have picked another agency had I known what I know now.

Do you have any advice for future clients of theirs?

It’s always the same when it comes to working with external agencies. Clients should make sure they have their expectations set from the beginning and that they’re clear on what they expect in terms of output.

4.5
Overall Score There are always things that could be done better, but I’m very happy.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    We could always complain about cost, but we got the price that was necessary.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer