What evidence can you share that demonstrates the impact of the engagement?
We’ve had a very challenging project dealing with many different local countries. In fact, our team has had a lot of freedom to do whatever they wanted with the website. Even though we were working on one platform, different versions were independent of one another.
Now, we want to introduce a completely different approach. SYZYGY Warsaw made a full commitment to being with us. This includes participating in discussions with different countries, collecting requirements from them, and helping us prioritize the requirements we had across different branches and countries.
We’ve gone through many, many requirements and debated between different countries about those requirements. SYZYGY Warsaw helped us a lot with those and was flexible with the scope of the work that was agreed upon in the contract. That’s something that I appreciate. At any moment we had an issue that needed to be immediately fixed, they resolved it and wouldn’t say that it wasn’t in the scope, that we’d have to prepare a proposal, and so on.
In many cases, they helped us properly manage requirements from our sales organizations. Some things didn’t work well at the start, which was related to us not having a large budget to deploy this kind of project, but we managed it properly and are continuing to manage things very well. We’ve just gone live with our most important country. There was a successful launch of the Kyocera website in Germany, and so far, so good.
How did SYZYGY Warsaw perform from a project management standpoint?
Communication has gone very well. Not all deadlines were met, but that relates to the complexity of the project. The website has two parts: an open environment and a closed environment where people need logins with specific identifications for different parts and different content of the site.
This was something that we all underestimated. In some cases, things didn’t work out well and took longer than expected. SYZYGY Warsaw mentioned that to us so we were aware that we had a very challenging timeline with risks connected to it.
What did you find most impressive about them?
It’s the collaboration. We worked across different locations, but it felt as though we were in a single room. When it comes to making websites live, there are different stakeholders involved, and SYZYGY Warsaw is always willing to collaborate.
They're very responsive in taking our concerns and complaints from different organizations and top management as well as always willing to help. Obviously, there’s a contract and we’re paying them for a certain amount of work, but they’re able to look beyond that. That’s something I appreciate.
Are there any areas they could improve?
No, not really. I’m not technical enough to understand how deadlines could be estimated better and that’s also related to the complexity and legacy of the website. If I had something to mention though, I’d mention it. I don’t know how this could be achieved. Maybe they could spend more time investigating the legacy platform in efforts to make better time estimates.
It’s something we started in 2017, so I don’t know how much more time we could spend. It’s not a complaint at all. I’m very happy with SYZYGY Warsaw. I wouldn’t have picked another agency had I known what I know now.
Do you have any advice for future clients of theirs?
It’s always the same when it comes to working with external agencies. Clients should make sure they have their expectations set from the beginning and that they’re clear on what they expect in terms of output.