What was the scope of their involvement?
First, Sysbee scoped the infrastructure we required for each of our platforms. That included the type of server we needed and how many of them, both app and database servers. They advised us on how to make that infrastructure secure.
Second, we focused on optimizing the system. They reached out to our coders and discussed how they could optimize our MySQL tables, web servers, code environment, and other fundamental details for how developers work. They made sure the most recent stable PHP updates were in place, they reviewed caching and what to cache, and they determined how to make our websites and apps faster by deploying the optimal content delivery network
(CDN)for us and the geography that concerned us.
The third phase was optimizing the infrastructure in a different way. They considered cost as much as they could, and told us when a server setup would accept lower specifications, therefore saving us a few hundred dollars here and there.
In their fourth capacity, they support us on a monthly basis for the event of a downtime, whether it’s infrastructure- or code-related. If an application goes down, they’ll contact the developers themselves, so we don’t have to be in the middle to get things up and running.
What is the team composition?
I’ve worked with three of their members: Zvonimir (CEO, Sysbee), Branko (Linux System Engineer, Sysbee), and Saša (Linux System Engineer, Sysbee). We’re in contact with Zvonimir for any business requirements we may have. Branko and Saša both run the system administration and consulting parts. I can get in contact with them anytime I have an issue.
How did you come to work with Sysbee?
I’ve known their people since before they formed Sysbee. They were all working together at a different company, which eventually split. All the B2B accounts moved to them.
Initially, I got in touch with their people through a Croatian development firm. We were doing a full audit on our e-commerce platforms, and part of that was on the system administration side. They recommended the team that did the first audit for us, and it was like magic. We’ve been in touch ever since. They made us understand what needed to be done very easily. They were quick to implement the solutions we required, and everything they’ve done from that audit till today has been above and beyond.
I’ve had a couple of competitors of theirs try to approach me—given that the kind of work we require can easily be done remotely—but I just said no. Sysbee went above and beyond every time we asked them to do something. Most of the time, it’s actually them telling us when we need to do something. When we actually ask them to do something, they just work magic; they get a hold of everyone they need to in order to fix whatever went wrong, and they treat it like their own business. Any competitor trying to pitch to us shouldn’t bother.
How much have you invested with them?
Within their official capacity as Sysbee, we’ve spent $25,000–$35,000 on their services.
What is the status of this engagement?
Our first project with them started in September 2011, and it’s ongoing. We started working with them as Sysbee in June 2018.