Managed cloud solutions company

Sysbee is a group of system engineers and infrastructure architects dedicated to bringing DevOps culture to small and medium-sized enterprises, with over 15 years of experience in the field of cloud and web services hosting.

To us, DevOps is more than just a buzzword. It’s a culture in which our system engineers have a close collaboration with our clients and their developers to pursue the main goal of having the most stable, secure, scalable and cost effective IT infrastructure.

 
$1,000+
 
$50 - $99 / hr
 
2 - 9
 Founded
2018
Show all +
Pula, Croatia
headquarters

Reviews

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Ongoing Hosting for Media Company

"Sysbee’s response time is almost instantaneous."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May. 2015 - Ongoing
Project summary: 

Sysbee replaced an ineffective hosting company, tackling the majority of all backend, hosting, and system maintenance tasks for various websites that have up to millions of users.

The Reviewer
 
501-1,000 Employees
 
Zagreb, Croatia
Goran Žabić
Product Manager, Hanza Media d.o.o.
 
Verified
The Review
Feedback summary: 

In five years of collaboration, Sysbee has had only a couple of cases downtime, which speaks highly of their quality services. They’re team players that get involved to find the best solutions and are proactive at tackling issues before they’re noticed.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of digital development at Hanza Media d.o.o., one of the biggest print and internet companies in Croatia.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sysbee?

We were looking for a new hosting company since our previous one was expensive and not very reliable. We also wanted someone that could handle a large part of the job.

SOLUTION

What was the scope of their involvement?

We have a few developers but no experts that can do any kind of serious hosting or system maintenance for our websites. Therefore, Sysbee acts as our systems admin, handling all the backend and hosting work that’s required. Our biggest website, for example, has millions of users every day.

What is the team composition?

We work with three people from their team.

How did you come to work with Sysbee?

Our company opened a tender for the hosting job. Our managers and board of directors made the right decision in choosing Sysbee.

How much have you invested with them?

We’ve spent between $400,000–$500,000 on their services.

What is the status of this engagement?

We started working together in 2015, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve only had a couple of short instances of downtime in the five years we’ve been working with Sysbee.

How did Sysbee perform from a project management standpoint?

They’re like a part of our team even though we’re working remotely via phone, video calls, and email. They’re very involved and help us choose the best solutions. So far, they haven’t made a mistake.

What did you find most impressive about them?

Sysbee’s response time is almost instantaneous. Most of the time, they notice the problem and start fixing it beforehand. Overall, they do their job really well.

Are there any areas they could improve?

They should hire more people so that they can support more clients. Before, clients were able to log in to their web page and do some basic backend hosting stuff, but they made a new website a year ago and haven’t implemented those features yet. This makes it obligatory to contact them when changes are needed. They handle them instantaneously, but it was easier when, as clients, we could do those simple things ourselves.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Cloud Solutions for Electronic Commerce Company

“They treat our business as if it was their own.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jun. 2018 - Ongoing
Project summary: 

Sysbee provides system administration services for five platforms. They manage server requirements, security, and DDoS protection. The team performs system optimizations and assists during downtimes.

The Reviewer
 
200-999
 
Kuwait City, Kuwait
Nasser Alsabah
CEO, Tawseel General Trading W.L.L.
 
Verified
The Review
Feedback summary: 

Sysbee goes above and beyond the call of duty on a consistent basis. They take care of the maintenance process from end to end. They are proactive and often propose new projects to maintain the systems’ upkeep. The team has strong customer service skills and always responds in a punctual manner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Tawseel E-commerce group. We operate five e-commerce platforms in Kuwait, including an online hypermarket, a daily coupons platform, a fashion designer’s platform, an art marketplace, and a video gaming platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sysbee?

Originally, I was looking for top-notch system administrators, not only supporting us, but architecting our infrastructure needs with security in mind. This included everything from server requirements, security, and distributed denial-of-service (DDoS) protection.

SOLUTION

What was the scope of their involvement?

First, Sysbee scoped the infrastructure we required for each of our platforms. That included the type of server we needed and how many of them, both app and database servers. They advised us on how to make that infrastructure secure.

 Second, we focused on optimizing the system. They reached out to our coders and discussed how they could optimize our MySQL tables, web servers, code environment, and other fundamental details for how developers work. They made sure the most recent stable PHP updates were in place, they reviewed caching and what to cache, and they determined how to make our websites and apps faster by deploying the optimal content delivery network 

(CDN)for us and the geography that concerned us.

 The third phase was optimizing the infrastructure in a different way. They considered cost as much as they could, and told us when a server setup would accept lower specifications, therefore saving us a few hundred dollars here and there.

In their fourth capacity, they support us on a monthly basis for the event of a downtime, whether it’s infrastructure- or code-related. If an application goes down, they’ll contact the developers themselves, so we don’t have to be in the middle to get things up and running.

What is the team composition?

I’ve worked with three of their members: Zvonimir (CEO, Sysbee), Branko (Linux System Engineer, Sysbee), and Saša (Linux System Engineer, Sysbee). We’re in contact with Zvonimir for any business requirements we may have. Branko and Saša both run the system administration and consulting parts. I can get in contact with them anytime I have an issue.

How did you come to work with Sysbee?

I’ve known their people since before they formed Sysbee. They were all working together at a different company, which eventually split. All the B2B accounts moved to them.

Initially, I got in touch with their people through a Croatian development firm. We were doing a full audit on our e-commerce platforms, and part of that was on the system administration side. They recommended the team that did the first audit for us, and it was like magic. We’ve been in touch ever since. They made us understand what needed to be done very easily. They were quick to implement the solutions we required, and everything they’ve done from that audit till today has been above and beyond.

I’ve had a couple of competitors of theirs try to approach me—given that the kind of work we require can easily be done remotely—but I just said no. Sysbee went above and beyond every time we asked them to do something. Most of the time, it’s actually them telling us when we need to do something. When we actually ask them to do something, they just work magic; they get a hold of everyone they need to in order to fix whatever went wrong, and they treat it like their own business. Any competitor trying to pitch to us shouldn’t bother.

 How much have you invested with them?

Within their official capacity as Sysbee, we’ve spent $25,000–$35,000 on their services.

 What is the status of this engagement?

Our first project with them started in September 2011, and it’s ongoing. We started working with them as Sysbee in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve gone above and beyond whenever I asked them to do something. More often than not, they’ve raised areas where we could improve the performance of our servers and infrastructure. They approached us with ideas on how to decrease our spend on infrastructure. They figured out ways to optimize certain things, or they brought newer technologies to our attention. They’ve tested numerous ones, and they know the ins and outs of various technologies, so they can save us money on our infrastructure.

 How did Sysbee perform from a project management standpoint?

More often than not, they would put down the plan before we asked for one, and it would be meticulous and detailed. They got everyone who needed to be involved on our behalf, reaching out to our coders, for example. They coordinated with them on everything. From this point of view, we’ve been lucky to have the team from Sysbee take care of any project management requirements we had.

Most of our communication is done through email, followed by videocalls. On the rare events where we require live coordination, we just hop on to Skype.

 What did you find most impressive about them?

They treat our business as if it was their own. I assume that this is how they treat all their clients, and we’ve been lucky to have them on our side. Sysbee is the most stable and reliable contractor we’ve had as a company, across all our sectors.

 Are there any areas they could improve?

No, nothing comes to mind. We have certain requirements and scopes, and Sysbee has performed near perfectly for us within those. They respond with the same level of enthusiasm and dedication, no matter which of our team contacts them or through which channel.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services for Broadcasting and Media Company

"Sysbee’s support has been really proactive and fast."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Sep. 2011 - Ongoing
Project summary: 

Sysbee provided maintenance and support for a group of websites and their AWS hosting infrastructure. They also supported AWS storage for data science projects.

The Reviewer
 
201-500 Employees
 
Zagreb, Croatia
Domagoj Vidović
Head of Digital Content and Development, RTL Croatia
 
Verified
The Review
Feedback summary: 

Sysbee's technical support helped to boost their client's market position from 12th to second. They've made a positive impact on reach, visibility, and user count. Customers can rely on this team to respond quickly and address issues.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

RTL Croatia is a TV broadcaster with a significant digital portfolio. I’m the head of digital for the company, responsible for all digital products and processes, except editing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sysbee?

We first hired them for different tasks a long time ago, like web hosting and related services. Our most recent collaboration with them has been for the organization and maintenance of our AWS infrastructure. This is a completely new approach in the Croatian market, and it included content personalization elements.

SOLUTION

What was the scope of their involvement?

We focused on data science as well as a more recommendations-focused area of data science. We needed a system guide who knew how to organize and maintain all the services needed for our data projects. The first part of the project was concentrated on business intelligence. We have a data science team that connected all the possible data sources, pulling all the available data on a daily basis and storing it inside of AWS.

The second part—content recommendation—was a bit more complicated. It had connection points to AI and machine learning, so it required a more complicated level of AWS. We needed someone who knew exactly what we were doing, what services we needed, and how to optimize them in everyday work for this specific project.

Regarding the posting and maintenance of all our other digital products, we count on Sysbee for almost 30 websites. We have a network and all the services that go with it.

What is the team composition?

My team has worked with three people from Sysbee: Zvonimir (CEO, Sysbee)—who’s working as the lead—and two Linux system engineers.

How did you come to work with Sysbee?

My company already had a relationship with Sysbee when I came to this position. Sysbee was originally part of a larger company. They take care of premium customers. We’ve been working with them for more than 10 years.

How much have you invested with them?

We’ve spent $250,000–$500,000.

What is the status of this engagement?

Our AWS project started around two months ago. We started talking about it in March 2019, we got an offer a week later, and they started working on it the next week. I would guess the overall relationship with Sysbee started around 2011. I started working for the company in 2015, and they were already here.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When I came to the company in 2015, our digital portfolio featured only one website, which was hosted by Sysbee’s initial company. Since then, we’ve added more than 30 websites to our portfolio, which boosted our rank among Croatian publishers. We asked for a complicated task, and they did it perfectly. We’re now the second-largest publisher in Croatia, and 80% of that is maintained and supported by Sysbee. Everything we've done so far in terms of reach, real users, visibility, and portfolio is powered by them. If it wasn’t for their quality support, we wouldn’t have succeeded.

How did Sysbee perform from a project management standpoint?

We hadn’t originally planned to use Sysbee for our latest project. We’re outsourcing our data science team, and we had the idea at the beginning of the project that they’d be the ones to take care of AWS. Before the start of the project, we realized that the team’s knowledge base from a system perspective wasn’t good enough.

In two weeks’ time, we managed to raise the project from the dead with the help of Sysbee. They employed their project management skills, understood everything we needed, and planned it correctly and within budget. We’re already live with all of it, so the project management skills from their side are excellent. Outside of that, we’re in contact almost every day in some periods, and weekly, if nothing emerges. They’re very fast to respond to every request and situation we’ve had, and 99% of our situations have been resolved in minutes.

What did you find most impressive about them?

Support is one of the most important things we do within this project. If we need to call or email at any time of day or night, Sysbee will make sure we’re getting a response as soon as possible. We’ve had this from Sysbee from day one. That’s something we can’t measure in money. When we have 30 products, there’s always a high possibility that something will go wrong from either side. In all these cases, Sysbee’s support has been really proactive and fast. Their professional support is excellent, and I want to highlight that.

Are there any areas they could improve?

We’ve done a lot of projects with them since I’ve been here, and we’ve discussed every part of our relationship openly, so I wouldn't say they could do anything better. Everything that could be improved has been improved and there are no failures from their side.

Do you have any advice for future clients of theirs?

I advise clients to be as open and precise as they can with their requirements or problems. I’m sure that—just as with our company—everything that can be solved, will be solved.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They’re not the cheapest player on our market, but the price/quality relationship is unbeatable.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer