Synsoft Global

BACKGROUND

Introduce your business and what you do there.

I'm the founder of patientXpress.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synsoft Global?

I had an idea to build a software that would enhance back-office tools for dental offices. I was looking for a developer to help me turn it into reality.

SOLUTION

What was the scope of their involvement?

Synsoft Global developed a plugin that offers such features as call-logs, call interception, customer data visualization, reminder services, and dashboard reporting. They managed the entire process from the inception of the idea to the architecture, QA, and coding. The product is hosted on Cloud and requires integration between multiple sources of the system, such as email, SMS, and a calendar. We're already selling the product, but they're continually adding more features and functions to it.

What is the team composition?

I worked with a project manager and front-/backend developers.

How did you come to work with Synsoft Global?

We were introduced by a mutual connection.

How much have you invested with them?

We've spent between $80,000–$90,000.

What is the status of this engagement?

I started working with them in January 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we started working with Synsoft Global, we didn't have any customers or revenue. Now, we have both customers and revenue, which is a good indicator of success.

How did Synsoft Global perform from a project management standpoint?

They did an excellent job translating my ideas into reality. They managed everything and made the process very easy for me.

What did you find most impressive about them?

They've become real partners to us. Also, they don't nickel and dime us.

Are there any areas they could improve?

They can continue improving their skills in sales and marketing, so I can use them for that as well.

Do you have any advice for potential customers?

Let them lead your project. They have an amazing team and can come up with a solution.

BACKGROUND

Please describe your company and your position there.

I am the president and owner of IT Services Group Inc., a small IT consulting firm focused on small to medium businesses. We provide all types of IT services, from managed services and hardware and software sales and support to web development and web hosting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synsoft Global?

We first hired Synsoft Global for an initial web development project. It went so well that we have since been using them exclusively for all of our internal and client development needs.

What were your goals for this project?

Our goal is to satisfy the client while simplifying new project development. 

SOLUTION

How did you select this vendor?

One of our current web hosting clients recommended them. 

Can you go into detail about the services they provided and the scope of the project?

The Synsoft team has helped us develop multiple sites and applications for many different industries. They continue to develop new projects while conducting ongoing maintenance and updates.

What was the team composition?

We have worked with quite a few team members over the years. Each one is specialized to the project at hand.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our clients have always been 100% satisfied with the work we provide them. Synsoft stays on target and on budget every time, which helps us deliver exactly what the client wants with as little disruption as possible.

How was project management arranged and how effective was it?

We manage the project on the client level while the Synsoft project manager serves as our liaison with the developers themselves. We work hand-in-hand with them throughout the project and everything is always completed to standard.

What did you find most impressive about this company?

They are exceptionally knowledgeable. Many development firms may advertise that they can do anything, but are unable to deliver or are only specialized in a few technologies. Synsoft always has vastly talented, highly specialized staff in all the technologies we recommend and use.

Are there any areas where they can improve?

I would like to see operating hours more concurrent with ours. With 95% of our development work being for U.S.-based companies, the time difference makes troubleshooting or conference calls more difficult. We have been able to work this for the past 10 years, but it is an area for improvement. The rest of our relationship is absolutely perfect. 

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of a technology-enabled analytical solutions company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synsoft Global?

Our growth warranted a dynamic and mobile-ready website with interactive capabilities to search across our broad portfolio of clients and projects.

What were your goals for this project?

The solution had to be scalable with business growth and provide a smooth transition from old to new.

SOLUTION

How did you select this vendor?

Our company interviewed multiple vendors. We ranked each proposal regarding quality, cost, customer reference checks, timeliness, execution of deliverables, and overall expertise. In this case, we felt comfortable with a remote engagement.

Can you go into detail about the services they provided and the scope of the project?

It was vital to integrate new features, such as a CMS, into the new website they developed and make the site mobile-friendly. Also, we needed seamless integration with our platform log-in and a cloud system. The time to market was crucial, and we expected a high-quality UI/UX. We also contracted with them to train our in-house team in using the product.

What was the team composition?

The CTO led all calls and meetings from their end and followed up with our team when necessary.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website was delivered ahead of schedule and has since resulted in many client inquiries and more new visits per month. Our in-house team is sufficiently trained to manage the website. The site passed every test and stress scenario we conducted.

How was project management arranged and how effective was it?

We communicated through Skype, Webex, and conference calls. Their project management approach was excellent. They scheduled meetings and appropriate follow-ups, and all deadlines were met. They took full accountability of the project’s success.

What did you find most impressive about this company?

The extent of their communication and willingness to follow up were much appreciated. The quality of their work was excellent. I would highly recommend Synsoft Global.

Are there any areas where they can improve?

Because the CTO was involved, there is not much room for improvement. Everything progressed as it should have.

BACKGROUND

Introduce your business and what you do there.

I'm the chief technology officer of a software and services company that provides solutions to the health insurance marketplace.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synsoft Global?

We needed additional development capabilities to build out a few web applications.

SOLUTION

What was the scope of their involvement?

Synsoft built three web apps on the Microsoft Azure and Amazon Web Services (AWS) platforms: two customer-facing web apps and a web services app used internally. They based their work on our specifications and an elaborate excel prototype we provided. Their team supplied the architecture and user interface design, assembled the database structures, and incorporated other required features of the app.

What is the team composition?

We worked with a project manager, an HTML web specialist, a senior analyst, a QA and app tester, and others.

How did you come to work with Synsoft Global?

They were referred to us by one of our investors.

How much have you invested with them?

We've invested under $250,000.

What is the status of this engagement?

We've been working with them since November 2015 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're still in the prototyping phase, so it's hard to provide results at this stage. Thus far, Synsoft has impressed us with their ability to work quickly with minimal direction, while still maintaining a cost-effective product.

How did Synsoft Global perform from a project management standpoint?

Despite their geographical distance, their project management is great. As they're located overseas, it took some time for us to figure out the best way to communicate, but they're very flexible and responsive through email and Skype.

Are there any areas they could improve?

No. They do the best they can to stay on top of communications despite our timezone difference.

Do you have any advice for potential customers?

Whatever your needs are, ask a lot of questions. Synsoft offers a huge variety of resources that you wouldn't necessarily expect them to be able to help with.

BACKGROUND

Introduce your business and what you do there.

We’re a promotional product distributor that provides products to some of the largest companies in the U.S. We work with companies’ marketing departments to create branded products (e.g., t-shirts, sweaters, hats, luggage) that they can either give to customers, employees, or partners. I’m the CTO and I manage both the customer-facing and internal technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synsoft Global?

They’ve developed strong, long-term software for me.

SOLUTION

What was the scope of their involvement?

Procurement systems have become very popular over the last three or four years. They allow large companies to make secure purchases for their employees (e.g., office supplies) and manage their spend more effectively. They can monitor who is ordering what, how much, how frequently, etc. Employees can use the punchout system to view approved websites and their most updated catalogs to order products.

Synsoft has developed this very effective mechanism to control spend on an individual basis. We are a vendor to some of the largest companies in the U.S., so our punchout system allows us to quickly integrate with some of the procurement systems that are leading players in the marketplace. Companies can use this tool to access the products we supply without having to adapt their existing procurement systems to our system.

Synsoft provides software development, testing, QA, and deployment services. They’ve mostly worked on taking the product from start to finish. We provided them with a description of our requirements, market demands, and customer needs. They provided a requirements document for us to approve and then moved on to development. After we approve the app from a QA standpoint, they then moved on to maintenance mode. They upgrade and customize the products based on changes and requirements from new customers.  

We’ve used two tools during development and maintenance. We have a common hosted service that we use for upgrades and bug reports where our users create tickets. After Synsoft receives the ticket with the problem, they’ll communicate directly with the user to ask questions before resolving it. They provide a release date and time and upgrade the product once QA is complete. They work on a project basis, so they give us a different schedule every time we have a new one. We don’t always use a hosted system, but we have started using one for project management.

What is the team composition?

They have dedicated individuals for different project aspects: development, project management, and account management. The project manager is responsible for understanding what customer needs are outstanding.

How did you come to work with Synsoft Global?

I’ve known and worked with them for the past 20 years. I worked with them at my two previous companies and they did an excellent job with both development and data entry. They’re good at adapting to new technology. 

How much have you invested with them?

We’ve spent as little as $10,000 and as high as $150,000 depending on the service.

What is the status of the engagement?

We’ve been working with them for 18–24 months. We continue to work with them so they can update our products based on the needs of different procurement systems. They continue to support our expanding requirements on a monthly basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t maintained any quantitative measures. I can say that our largest customers (accounting for 60% of our business) use the application which Synsoft developed.

How did Synsoft Global perform from a project management standpoint?

They’re very good with project management, but that’s partly due to our long-time engagement. They understand me and the requirements. Outsourcing often brings about unclear expectations and inaccuracies, but Synsoft is very willing to acknowledge that their understanding may be different from our expectations. They correct mistakes accordingly and take risks with us to provide a product that actually works. They understand that we wouldn’t continue to work with them if the product wasn’t what we needed. They understand that our needs are more important.

They always give us a very good idea of the expense. They don’t charge us when they make mistakes and they have dedicated QA. They’ve been a great partner.

What did you find most impressive about them?

Reliability is an attribute that we value highly and they’ve consistently delivered it. They’re also very structured and good about giving and sticking to deadlines. They are communicative via Skype and make themselves available even later in the day when we need them. Their account managers are pretty good and they understand the issues. They’ve been very good at making our products and features desktop- and mobile responsive.

Are there any areas they could improve?

They could improve in terms of scalability. Sometimes they take a bit longer than expected, but I understand that this is a business model and that resources aren’t always immediately available. They make the effort and haven’t missed any deadlines. They’ve still provided support over the weekends when they didn’t have the available resources. I’m pretty happy with the service they provide us.

Do you have any advice for potential customers?

My relationship has been successful because I initially provided them with detailed requirements both from a user and technical perspective. That has helped them understand what kind of UI we need. I’ve also provided other websites as examples, which has been very helpful because pictures and references are far more useful than textual explanations.

BACKGROUND

Please describe your company and position.

I am the Tech Lead of a sports company

Describe what your company does in a single sentence.

Saas software for sailing clubs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synsoft Global to accomplish?

• Speed up product development
• Expand the developer team

SOLUTION

How did you find Synsoft Global?

Upwork

Why did you select Synsoft Global over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Synsoft Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The deliverables were upgrades to existing features and the development of new features including a QR code generation "sign on" feature so club's could understand when people were racing at their events.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Synsoft helped us continue to develop our leading software solution for sailing clubs working across the backed (.NET, Azure), frontend (Angular) and design in a way that easily meshed with our existing team members. The new features development were delivered in a reasonable timeframe and to a standard that really pleased out customers.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team were very good at communicating throughout and helping us meet the deadlines.

What was your primary form of communication with Synsoft Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have a lot of resources to draw upon. We needed a designer for a short period and they were able to provide someone at late notice to get the job done quickly.

Are there any areas for improvement or something Synsoft Global could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the CEO of a gaming company

Describe what your company does in a single sentence.

Software publishing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synsoft Global to accomplish?

• App development

SOLUTION

How did you find Synsoft Global?

Online Search

Why did you select Synsoft Global over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Synsoft Global were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

App development from design files to production ready app. Key deliverables: 

• User management 
• Server side logic
• Implementation of views
• Use of provided APIs 
• Integration of blockchain wallet

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The project was split up in different functionalities, such as login, fetching data, creating views, etc. Each of these outcomes were easy to follow with the provided access to the prototype, so that we could iterate on the project along the way and get to the desired result

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very good project management and the items were delivered on time as expected. Always helpful and quick response to needs or adjustments

What was your primary form of communication with Synsoft Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their efficiency and commitment to delivering great results.

Are there any areas for improvement or something Synsoft Global could have done differently?

One minor thing I would appreciate in the future is to get more questions about the requirement specification, to discuss different approaches to solve the tasks

BACKGROUND

Please describe your company and position.

I am the Director of Oceania Internet Pty Ltd

Describe what your company does in a single sentence.

Using Blockchain, NFC/QR, and NFTs for greater Recognition, Reward and Global awareness for Artists

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Synsoft Global to accomplish?

Build NFT marketplace within a 6-8 months.

SOLUTION

How did you find Synsoft Global?

Online Search

Why did you select Synsoft Global over others?

• Pricing fit our budget
• Company values aligned

What was the size of Synsoft Global’s team?

2-5 Employees

What was your primary form of communication with Synsoft Global?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Delivered NFT marketplace integrated Tezos blockchain. Tested in non production environment. Project Managed professionally.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ability to mint an NFT, buy/sell NFT and store on wallets.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Proactive and on time, they delivered their tasks and requirements promptly.

What did you find most impressive or unique about this company?

Organised and prompt responses.

Are there any areas for improvement or something Synsoft Global could have done differently?

Nil noted.