Solutions for the Web / Mobile / Blockchain / PWA

Expertise with Mobile technologies like React Native, Xamarin, Swift, Objective-C, Java/Android SDK and Web technologies like Angular8, React JS, Node JS, ASP.Net MVC, MongoDB. Also developing Distributed Applications and ICOs on the BLOCKCHAIN using technolgoies like Ethereum Smart Contracts, ERC20 Tokens, Stellar Blockchain, Hyperledger Fabric, etc.  

Bringing together decades of domain expertise, we create the best-in-the-industry enterprise IT solutions to drive businesses in the e-market.

Using the latest technologies and methods, our designers and developers assist companies to take their products and services online, allowing them to broaden their market, increase awareness of their offerings, improve distribution channels, and streamline/automate business processes.

At Synsoft, we work towards developing long-term relationships with clients. We recognize that to consistently preserve the reputation of providing superior services that our company has hitherto earned, we need empathy and insight. And long term ongoing relationships provide the best platform for constant and quality results.

Synsoft’s workforce consists of highly professional, practical, and accessible personnel, committed to the services and the industry in which they operate.

 
$5,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2009
Show all +
INDORE, India
headquarters

Portfolio

ECommerce Website with Pinterest UI Image

ECommerce Website with Pinterest UI

This is a full-fledged eCommerce website developed using the MERN Stack. It is full responsive and works smoothly on all screen sizes. The website is based on the Pinterest layout and incorporates good transitions and effects. Considerable focus was on the creativity and user experience of the website.


Administrative Module :

Admin users can manage Products/Orders/Users/Categories.

Frequently bought and Recommended products are also managed by Admin.

Products can have variations in colour/size/model etc. Going a step further, type of variations can also be managed by Admin, i.e. new types of variations can be created and then use them in creating products.

Discounts & Coupons are managed by the Admin.

 

Reporting :

Admin module shows Reports with date and category filters and are generated product wise / user wise. Reports are downloadable by the Admin.

An AIRBNB Parking Rental Application Image

An AIRBNB Parking Rental Application

Smart City mobility solution to rent out any driveway or residential parking– just like AirBnB. Customers will find suitable parking spots as they see location and time-based results on their search. Parking-by-the-minute or any suitable policy can be availed for the utilization of un-used space.


Android :

href="https://play.google.com/store/apps/details?id=com.orangecone.app&hl=en" rel="nofollow">https://play.google.com/store/apps/details?id=com.orangecone.app&hl=en


iPhone :

https://itunes.apple.com/us/app/orangecone-shared-parking/id1407202009?l...

Healthcare Prescription App Image

Healthcare Prescription App

The mobile application can be used by Doctors, Patients, Medical Stores and Laboratories. It enables doctors to view their patient’s complete medical history in one place, write digital prescriptions, and get compensated for in-app calls. Patients on the other hand have digital prescriptions, laboratory test reports, and medical history reports all accessible on their phone. They can use the app for consultations with multiple

doctors. The prescribed lab tests and reports are directly recorded on the app for future access. Patients can make prioritized phone calls with the doctor through the app.


One of the USPs of the app is its in-app calling feature which gives patients a prioritized direct calling feature with any consulting doctor. The calls are chargeable and hence helps deter unnecessary calls from patients. Doctor’s can also avail of the calling feature to call other doctors for reference.

Dental Practice Management Solution Image

Dental Practice Management Solution

A comprehensive patient communication system, offering highly efficient, customizable and completely automated solutions to the dentist’s front-office. Now complemented with a value-added web solution that offers online Patient registration and appointment scheduling that integrates with the dental management systems like Open Dental, etc. Also offers document handling and web texting.


What’s on the

Web…

 

While the applications is primarily a desktop application plugable with popular practice management systems, it also has a Web counterpart that is gradually taking all the functionality online. This is achieved via a backward integration into each dentist’s desktop office-ware.

 

Online Patient Registration, Appointment Scheduling, Document Handling and Web Texting are some of the currently available features.

B2C Cannabis Marketplace Mobile Apps (Cannabis Dating, Cannabis Events, Cannabis Doctors) Image

B2C Cannabis Marketplace Mobile Apps (Cannabis Dating, Cannabis Events, Cannabis Doctors)

The native mobile apps for Android and iPhone are built for the Cannabis marketplace, enabling the customer to search for merchants, strains, popular items, doctors & dispensaries, around a certain location. A seamless shopping experience is built in for users to buy items. The app extends into features like Profile matching for dating or friendship, based on preferences described by the user. A chat module connects

mutually matched profiles.

TECHNOLOGIES

Android, iOS (Swift)

CHALLENGES

-Search and Order Products

-Find Strains, Deals & Discounts,

-Locating Events, Doctors & Dispensaries

-Adding Events and Parties

-Match-making and Dating Module

-Order History

Hoot- Video Album Creation and Social Sharing Image

Hoot- Video Album Creation and Social Sharing

A "HOOT" is a short movie created from an array of images and videos, shot or selected by you from your gallery, and accessorized interestingly with a background audio for an added ambience. With complete social media features like Followers, Following, Like and Comments, Sharing, Trending hoots.

The application faced the challenge in clubbing together images and videos in one complete video, with suitable transitions

between each item, and an added background music to last through the video. A well equipped server side technology was used for this video creation feature. Streaming video to different devices was another challenge we faced.

AWS S3 is used for storage and Cloud front for efficient media delivery. 

Backend is in C# (.Net) over MongoDB.  

https://play.google.com/store/apps/details?id=com.synsoft.hoot

https://itunes.apple.com/in/app/hoot-creating-timeless-tales/id1179699289?mt=8
 
E- Hailing App  Image

E- Hailing App

This is a Taxi Hailing App, and consists of a Customer side app that allows customers to send a request for a Auto or Cab from desired pickup location. The app is on Android as well as iPhone. The secondary Driver app is an Android based, and is tuned to receive customer requests when online. The customer app shows the nearest few autos/cabs to the customer, also mentioning how much time it would take for the driver to reach

the pickup location, so that a request can be made for one. Subsequently the app also shows the approaching driver. Once the customer is picked up, the route of the ride is shown in progress, until the ride is completed by the driver. The resulting distance and fare is displayed to the customer. The Customer can also Rate the Driver. Besides this, a city-wise Rate Card is also available to the customer for reference. The Driver app receives ride requests according to their distance from the requesting customer, and their online/offline status. The Driver can see the pickup location on the map, can accept/reject the request, and on acceptance, can start moving to pickup location. The ride actually begins from the pickup location, and the distance and fare calculation is also managed on the driver app. This is then broadcast to the customer at the end of the ride. The Driver can also rate the customer. Rides can be canceled by the Customer, and the driver will be notified accordingly.
Subscription based Marketplace for Cosmetic Products Image

Subscription based Marketplace for Cosmetic Products

Tech: Xamarin

This mobile app was developed using Xamarin so that the development effort could be reused for building it on all mobile platforms: iOS, Android, and Windows OS.

The app displays categorized products, discounted items, and free samples of products. Tapping on a product opens its details and user can add the desired product and quantity to the cart. The “My cart” section that shows the user’s

shopping basket.

A customized “Offers” section lists special products based on the User’s Profile.

Each User’s activities decides the user’s level of operation. Activities include ordering, writing reviews of products, sharing the application with friends, frequency of accessing the application, etc. The accumulated reward points move the customer between various levels which in turn open a different set of offers and discounts to the customer, thus encouraging him to become more active.

Incentives in the form of Discount and free samples are given in order to retain customer loyalty and persuade more ordering.

Highlights:

  • Animated tiles on home screen
  • Metro UI
  • Multi-product Discounts
  • Profile based Offers
  • Single order - multiple stores
  • Intricate Loyalty Program
B2C Cannabis Marketplace on the Web (Cannabis Dating, Cannabis Events, Cannabis Doctors, Cannabis eCommerce) Image

B2C Cannabis Marketplace on the Web (Cannabis Dating, Cannabis Events, Cannabis Doctors, Cannabis eCommerce)

This project is for a Cannabis marketplace consisting of a Web frontend, a Mobile frontend, and a backend. While the mobile and web frontends integrate similar features, this page is all about the Web frontend.

The primary domain of the application is to provide a Cannabis B2C marketplace on which merchants register to sell their products or services and customers can place orders or find services.

The

frontend is done in Angular. The website provides a location based search of stores, products, strains, doctors and dispensaries. The search is the lifeline of the website as it offers a wide variety of categories and filters to search upon.

The backend consists of an Admin panel as well Web APIs for the mobile app to consume. 

TECHNOLOGIES

Angular JS, ASP.Net MVC, C#, SQL Server

CHALLENGES

-Search by Location, Mood, Products

-Add/Find Deals & Discounts

-Locating Doctors & Dispensaries

-Adding Events and Parties

-Importing externally scrapped Data

eProcurement Punchout Solution Image

eProcurement Punchout Solution

This strategic eCommerce-enabling solution connects the buyer’s e-procurement systems to the supplier’s catalog. In this chain of entities, the supplier needs to connect to multiple procurement systems in order to be accessible by large buyers around the globe. This Punchout solution was crafted to be a cloud based online bridge between the supplier’s punchout catalog and various e-procurement systems. We built a scalable

solution that first connected to the procurement giant Coupa. Later we integrated it with Ariba and SciQuest, two more highly prominent procurement systems.

Highlights:

  • User Dashboard
  • cXML protocol used
  • Buyer/Supplier Configuration Management
  • Supplier's PunchOut Catalog configuration
  • Receive Purchase Orders
  • Invoice Posting
  • Secure Configuration
SaaS based B2B Marketplace Image

SaaS based B2B Marketplace

Technology: MongoDB, Node.js, SAILS Framework

This complex B2B and B2C site is a classic example of a SaaS based model, wherein a business subscribes to the app for the sales service. The distinctiveness in this model is that while the business subscribes through the backend, and induces products and offers from there, the final sales are induced on the frontend which is peculiarly a mobile app.

The

Administrative panel of this SaaS based model uses the Sails framework for Node.js, and MongoDB, the NoSql database, to manage vendors/stores, product catalogues, orders and deliveries of cosmetic and skincare companies. Cosmetic companies register using this website through a suitable subscription plan. There are multiple options for membership subscription plans for cosmetic companies to subscribe to, and a recurring monthly fee is one of them. The Vendor Dashboard displays to the user a variety of graphical representations of data, like gross volume, new customers, etc., across a selected time range. While the Stripe payment gateway has been integrated, the payment is routed to the site’s merchant account. The Delivery system integrates Shipwire.com as the delivery service provider.
Stellar ICO and Token Creation Image

Stellar ICO and Token Creation

The Stellar Blockchain proved well suited for ICO & Token creation as well as for the C-USD Payment setup. Especially since it stood out that made the need to go to any Exchange redundant. Moreover the overheads of Ethereum transactions in terms of cost per transaction and time taken per transaction, were both reduced drastically on the Stellar network.  The performance and cost-effectiveness of the Stellar

network were the main reason it was adopted.

 

The amazing thing on Stellar is the ease with which we can create a new token! And then, it doesn’t give a language like Solidity that Ethereum gives. It gives an API that to transact with the blockchain. That itself makes life easier. But there are complexities in understanding the way Stellar works. It’s very different from the traditional!

TECHNOLOGIES

Blockchain, Stellar API, Node.JS, Mongo DB

CHALLENGES

-Understanding the Stellar Blockchain

-Horizon Server

-Token Distribution & Freezing

-Creating a Trustline

-Token Refund

Voting DApp On the Ethereum Blockchain Image

Voting DApp On the Ethereum Blockchain

The idea of this Voting dApp was to create a game on Ethereum, based on Voting. Although it could use the Open Vote Protocol, it needed to be simplified, so that we had the goods, without the heavy cost associated with the execution of the protocol on Ethereum Blockchain. With certain limitations we were able to achieve a scenario wherein each user’s vote for a single question is stored in the blockchain, and yet hidden

from others, until the Commit phase. In the commit phase of a question, every user releases their pledged answer for result generation and it now becomes open for all to see on the blockchain.

TECHNOLOGIES

Ethereum, Solidity, Node JS

CHALLENGES

-Managing Question Cycles

-Optimizing Data Storage in the Contract

-Simulating the Open Vote Protocol

-Zero Knowledge Proof

-Integrating Metamask

-Hiding the Vote before Results

-Result Calculation in Smart Contract

-Claim Reward Mechanism

-Optimizing the Cost of Transactions

ICO, ERC20 Token & Bitcoin and Ethereum Wallets  Image

ICO, ERC20 Token & Bitcoin and Ethereum Wallets

This is an Initial Coin Offering or an ICO developed for the Ethereum Blockchain using Solidity as the language for the smart contract. Developed by Synsoft's team of Blockchain and Cryptocurrency Experts, the smart contract is now deployed to the live Ethereum Blockchain. It is programmed to take the ICO through its lifecycle, as drawn out on the timeline in the whitepaper. A live website has been created as the launching pad

where the ICO begins in the Pre-Sales phase, and thereafter progresses through consecutive phases. This website also generates on-site BTC and ETH wallets on user registration. Users can then load these wallets to enable them to buy tokens with.

SHOWCASE

http://www.blockchainwithus.com/

TECHNOLOGIES

Blockchain, Solidity, Node.JS, Mongo DB

HIGHLIGHTS

-ERC20 Token (BVR)
-Smart Contract using Solidity
-Converting Bitcoins and Ethers to native Tokens and back
-User Wallets for BTC using BWS
-User Wallets for ETH using Infura
-Mint Tokens, Buy Tokens, Transfer Tokens, Burn Tokens,
-Deploying the smart contract on the main Ethereum network,
-User Dashboard and Transaction Reporting

Reviews

Sort by

Product Development for Dentistry Software Company

“They did an excellent job translating my ideas into reality.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Ongoing
Project summary: 

Synsoft Global developed a plugin to enhance dental back-office tools. The plugin supports multiple integrations and offers customer data visualization, reminder services, and dashboard reporting.

The Reviewer
 
1-10 Employees
 
Laguna Niguel, California
Hemesh Surana
Founder, patientXpress
 
Verified
The Review
Feedback summary: 

The number of customers and the revenue have increased substantially. Synsoft Global went above and beyond to meet all needs, while their ability to become a true partner and effectively manage the process contributed to the ongoing relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of patientXpress.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synsoft Global?

I had an idea to build a software that would enhance back-office tools for dental offices. I was looking for a developer to help me turn it into reality.

SOLUTION

What was the scope of their involvement?

Synsoft Global developed a plugin that offers such features as call-logs, call interception, customer data visualization, reminder services, and dashboard reporting. They managed the entire process from the inception of the idea to the architecture, QA, and coding. The product is hosted on Cloud and requires integration between multiple sources of the system, such as email, SMS, and a calendar. We're already selling the product, but they're continually adding more features and functions to it.

What is the team composition?

I worked with a project manager and front-/backend developers.

How did you come to work with Synsoft Global?

We were introduced by a mutual connection.

How much have you invested with them?

We've spent between $80,000–$90,000.

What is the status of this engagement?

I started working with them in January 2017 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we started working with Synsoft Global, we didn't have any customers or revenue. Now, we have both customers and revenue, which is a good indicator of success.

How did Synsoft Global perform from a project management standpoint?

They did an excellent job translating my ideas into reality. They managed everything and made the process very easy for me.

What did you find most impressive about them?

They've become real partners to us. Also, they don't nickel and dime us.

Are there any areas they could improve?

They can continue improving their skills in sales and marketing, so I can use them for that as well.

Do you have any advice for potential customers?

Let them lead your project. They have an amazing team and can come up with a solution.

5.0
Overall Score I don't have to look for another team.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I searched far and wide, but I couldn't find a better cost.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Custom Software Development for IT Consulting Firm

"Synsoft stays on target and on budget every time, which helps us deliver exactly what the client wants."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2008 - Ongoing
Project summary: 

Synsoft Global serves as an exclusive development partner, collaborating on client and internal projects that span the IT service spectrum.

The Reviewer
 
1-10 Employees
 
Joliet, Illinois
James Richards
President, IT Services Group Inc.
 
Verified
The Review
Feedback summary: 

A dedicated resource for more than a decade, Synsoft Global continues to deliver top-tier results. The team is attuned to project needs and maintains an engaged, responsive, and collaborative partnership. A broad set of skills and expertise enables them to provide adaptive and specialized service.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the president and owner of IT Services Group Inc., a small IT consulting firm focused on small to medium businesses. We provide all types of IT services, from managed services and hardware and software sales and support to web development and web hosting.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synsoft Global?

We first hired Synsoft Global for an initial web development project. It went so well that we have since been using them exclusively for all of our internal and client development needs.

What were your goals for this project?

Our goal is to satisfy the client while simplifying new project development. 

SOLUTION

How did you select this vendor?

One of our current web hosting clients recommended them. 

Can you go into detail about the services they provided and the scope of the project?

The Synsoft team has helped us develop multiple sites and applications for many different industries. They continue to develop new projects while conducting ongoing maintenance and updates.

What was the team composition?

We have worked with quite a few team members over the years. Each one is specialized to the project at hand.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our clients have always been 100% satisfied with the work we provide them. Synsoft stays on target and on budget every time, which helps us deliver exactly what the client wants with as little disruption as possible.

How was project management arranged and how effective was it?

We manage the project on the client level while the Synsoft project manager serves as our liaison with the developers themselves. We work hand-in-hand with them throughout the project and everything is always completed to standard.

What did you find most impressive about this company?

They are exceptionally knowledgeable. Many development firms may advertise that they can do anything, but are unable to deliver or are only specialized in a few technologies. Synsoft always has vastly talented, highly specialized staff in all the technologies we recommend and use.

Are there any areas where they can improve?

I would like to see operating hours more concurrent with ours. With 95% of our development work being for U.S.-based companies, the time difference makes troubleshooting or conference calls more difficult. We have been able to work this for the past 10 years, but it is an area for improvement. The rest of our relationship is absolutely perfect. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Scheduling was easy and responsive.
  • 5.0 Cost
    Value / within estimates
    The cost is very reasonable.
  • 5.0 Quality
    Service & deliverables
    They deliver top-notch quality.
  • 5.0 NPS
    Willing to refer
    I would keep them all to myself if I could.

Website Dev & Database Integration for Analytics Firm

"The extent of their communication and willingness to follow up were much appreciated."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Apr. 2016 - Sept. 2016
Project summary: 

Synsoft Global developed a mobile-friendly website to facilitate organizational growth. The site integrates a cloud system, a CMS, and a platform log-in. They also trained in-house staff to manage the product.

The Reviewer
 
51-200 Employees
 
WILMINGTON, USA and Bangalore, India
CEO, Analyttica Datalab Inc.
 
Verified
The Review
Feedback summary: 

An involved leadership team helped coordinate a hassle-free engagement. The completed website was delivered with time to spare and has yielded new leads and more visitors. The platform performed well during all QA tests, a result of the team’s dedication to a high-quality solution.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of a technology-enabled analytical solutions company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Synsoft Global?

Our growth warranted a dynamic and mobile-ready website with interactive capabilities to search across our broad portfolio of clients and projects.

What were your goals for this project?

The solution had to be scalable with business growth and provide a smooth transition from old to new.

SOLUTION

How did you select this vendor?

Our company interviewed multiple vendors. We ranked each proposal regarding quality, cost, customer reference checks, timeliness, execution of deliverables, and overall expertise. In this case, we felt comfortable with a remote engagement.

Can you go into detail about the services they provided and the scope of the project?

It was vital to integrate new features, such as a CMS, into the new website they developed and make the site mobile-friendly. Also, we needed seamless integration with our platform log-in and a cloud system. The time to market was crucial, and we expected a high-quality UI/UX. We also contracted with them to train our in-house team in using the product.

What was the team composition?

The CTO led all calls and meetings from their end and followed up with our team when necessary.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website was delivered ahead of schedule and has since resulted in many client inquiries and more new visits per month. Our in-house team is sufficiently trained to manage the website. The site passed every test and stress scenario we conducted.

How was project management arranged and how effective was it?

We communicated through Skype, Webex, and conference calls. Their project management approach was excellent. They scheduled meetings and appropriate follow-ups, and all deadlines were met. They took full accountability of the project’s success.

What did you find most impressive about this company?

The extent of their communication and willingness to follow up were much appreciated. The quality of their work was excellent. I would highly recommend Synsoft Global.

Are there any areas where they can improve?

Because the CTO was involved, there is not much room for improvement. Everything progressed as it should have.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Multiple Web Dev for Insurance Research & Decision Support Firm

“Synsoft offers a huge variety of resources that you wouldn't necessarily expect them to be able to help with.”

Quality: 
3.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
Nov. 2015 - Ongoing
Project summary: 

Based on specs and supplied data, Synsoft built three web apps on the Microsoft Azure and Amazon Web Services (AWS) platforms that they continue to iterate on, maintain, and test.

The Reviewer
 
11-50 Employees
 
Maine
CTO, Insurance Research & Decision Support Firm
 
Verified
The Review
Feedback summary: 

While the web apps are still in the early phases of rollout, Synsoft has done impressively well in a short time frame given the information they had to work with. They've established cost-effective deliverables and are able to provide additional services that exceed expectations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the chief technology officer of a software and services company that provides solutions to the health insurance marketplace.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synsoft Global?

We needed additional development capabilities to build out a few web applications.

SOLUTION

What was the scope of their involvement?

Synsoft built three web apps on the Microsoft Azure and Amazon Web Services (AWS) platforms: two customer-facing web apps and a web services app used internally. They based their work on our specifications and an elaborate excel prototype we provided. Their team supplied the architecture and user interface design, assembled the database structures, and incorporated other required features of the app.

What is the team composition?

We worked with a project manager, an HTML web specialist, a senior analyst, a QA and app tester, and others.

How did you come to work with Synsoft Global?

They were referred to us by one of our investors.

How much have you invested with them?

We've invested under $250,000.

What is the status of this engagement?

We've been working with them since November 2015 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're still in the prototyping phase, so it's hard to provide results at this stage. Thus far, Synsoft has impressed us with their ability to work quickly with minimal direction, while still maintaining a cost-effective product.

How did Synsoft Global perform from a project management standpoint?

Despite their geographical distance, their project management is great. As they're located overseas, it took some time for us to figure out the best way to communicate, but they're very flexible and responsive through email and Skype.

Are there any areas they could improve?

No. They do the best they can to stay on top of communications despite our timezone difference.

Do you have any advice for potential customers?

Whatever your needs are, ask a lot of questions. Synsoft offers a huge variety of resources that you wouldn't necessarily expect them to be able to help with.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

E-Procurement System for Promotional Products Distributor

“Reliability is an attribute that we value highly and they’ve consistently delivered it.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2016 - Ongoing
Project summary: 

Having developed an e-procurement app to help companies monitor and control their supply spend, Synsoft now provides QA and customizations. They also integrate the platform with onboarded clients’ systems.

The Reviewer
 
51-200 Employees
 
Illinois, United States
CTO, Promotional Products Distributor
 
Verified
The Review
Feedback summary: 

Up to 60% of overall clients are using the app. Synsoft’s long-term involvement has fostered trust and yielded an effective, calibrated project management model. Their ability to take ownership along with promptitude, communication, and organization skills continue to impress.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a promotional product distributor that provides products to some of the largest companies in the U.S. We work with companies’ marketing departments to create branded products (e.g., t-shirts, sweaters, hats, luggage) that they can either give to customers, employees, or partners. I’m the CTO and I manage both the customer-facing and internal technology.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Synsoft Global?

They’ve developed strong, long-term software for me.

SOLUTION

What was the scope of their involvement?

Procurement systems have become very popular over the last three or four years. They allow large companies to make secure purchases for their employees (e.g., office supplies) and manage their spend more effectively. They can monitor who is ordering what, how much, how frequently, etc. Employees can use the punchout system to view approved websites and their most updated catalogs to order products.

Synsoft has developed this very effective mechanism to control spend on an individual basis. We are a vendor to some of the largest companies in the U.S., so our punchout system allows us to quickly integrate with some of the procurement systems that are leading players in the marketplace. Companies can use this tool to access the products we supply without having to adapt their existing procurement systems to our system.

Synsoft provides software development, testing, QA, and deployment services. They’ve mostly worked on taking the product from start to finish. We provided them with a description of our requirements, market demands, and customer needs. They provided a requirements document for us to approve and then moved on to development. After we approve the app from a QA standpoint, they then moved on to maintenance mode. They upgrade and customize the products based on changes and requirements from new customers.  

We’ve used two tools during development and maintenance. We have a common hosted service that we use for upgrades and bug reports where our users create tickets. After Synsoft receives the ticket with the problem, they’ll communicate directly with the user to ask questions before resolving it. They provide a release date and time and upgrade the product once QA is complete. They work on a project basis, so they give us a different schedule every time we have a new one. We don’t always use a hosted system, but we have started using one for project management.

What is the team composition?

They have dedicated individuals for different project aspects: development, project management, and account management. The project manager is responsible for understanding what customer needs are outstanding.

How did you come to work with Synsoft Global?

I’ve known and worked with them for the past 20 years. I worked with them at my two previous companies and they did an excellent job with both development and data entry. They’re good at adapting to new technology. 

How much have you invested with them?

We’ve spent as little as $10,000 and as high as $150,000 depending on the service.

What is the status of the engagement?

We’ve been working with them for 18–24 months. We continue to work with them so they can update our products based on the needs of different procurement systems. They continue to support our expanding requirements on a monthly basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t maintained any quantitative measures. I can say that our largest customers (accounting for 60% of our business) use the application which Synsoft developed.

How did Synsoft Global perform from a project management standpoint?

They’re very good with project management, but that’s partly due to our long-time engagement. They understand me and the requirements. Outsourcing often brings about unclear expectations and inaccuracies, but Synsoft is very willing to acknowledge that their understanding may be different from our expectations. They correct mistakes accordingly and take risks with us to provide a product that actually works. They understand that we wouldn’t continue to work with them if the product wasn’t what we needed. They understand that our needs are more important.

They always give us a very good idea of the expense. They don’t charge us when they make mistakes and they have dedicated QA. They’ve been a great partner.

What did you find most impressive about them?

Reliability is an attribute that we value highly and they’ve consistently delivered it. They’re also very structured and good about giving and sticking to deadlines. They are communicative via Skype and make themselves available even later in the day when we need them. Their account managers are pretty good and they understand the issues. They’ve been very good at making our products and features desktop- and mobile responsive.

Are there any areas they could improve?

They could improve in terms of scalability. Sometimes they take a bit longer than expected, but I understand that this is a business model and that resources aren’t always immediately available. They make the effort and haven’t missed any deadlines. They’ve still provided support over the weekends when they didn’t have the available resources. I’m pretty happy with the service they provide us.

Do you have any advice for potential customers?

My relationship has been successful because I initially provided them with detailed requirements both from a user and technical perspective. That has helped them understand what kind of UI we need. I’ve also provided other websites as examples, which has been very helpful because pictures and references are far more useful than textual explanations.

5.0
Overall Score I would give them very high marks.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They haven’t missed any deadlines.
  • 4.5 Cost
    Value / within estimates
    Their cost is on the higher end, but we get value in return, so we’re happy.
  • 4.5 Quality
    Service & deliverables
    There have been some issues we’ve had to point out, but they always fix them right away.
  • 5.0 NPS
    Willing to refer