SYNQ Labs Inc.

BACKGROUND

Please describe your company and position.

I am the Owner & Director of 17 Degrees Cafe

Describe what your company does in a single sentence.

A local Hong Kong-style dessert restaurant that has been operating since 2017.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SYNQ Labs Inc. to accomplish?

• Automate spreadsheet usage
• All-in-one tool to manage all internal processes
• Streamline financial payments to employees
• Better understanding of Inventory management

SOLUTION

How did you find SYNQ Labs Inc.?

Referral

Why did you select SYNQ Labs Inc. over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from SYNQ Labs Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a tool to automate and simplify all of our internal processes. We had spreadsheets running our employee hours, payroll, and inventory (almost all of our internal management). They made a dashboard that gives us better visibility on our spending and tracking. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We measured metrics by the number of hours saved each week. Instead of spending 10-15 hours manually logging and calculating, the dashboard automatically ran calculations and showed essential information at a glance. This helped me to spend only 30 minutes to 1 hour a week tracking everything.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They observed and understood our workflow, then crafted a prototype for us to review. We iterated on the prototype together until it fit our needs. After, they developed the app in code. They delivered on time and were very receptive to changes, encouraging us to poke holes in the prototype and end product.

What was your primary form of communication with SYNQ Labs Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their domain knowledge, collaboration, and ability to turn vague ideas into a well-crafted solution.

Are there any areas for improvement or something SYNQ Labs Inc. could have done differently?

N/A. They were great and punctual!

BACKGROUND

Please describe your company and position.

I am the GM of Khamco Company

Describe what your company does in a single sentence.

A digital platform for tailoring 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SYNQ Labs to accomplish?

• Branching of Admins
• Categorizing and subcategorizing codes
• Restructuring the coding framework

SOLUTION

How did you find SYNQ Labs?

Online Search

Why did you select SYNQ Labs over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from SYNQ Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involves a thorough review of a website and its code, in addition to implementing crucial and necessary revisions for optimizng performance. This will include an upgrade for the front end code, servers, creating efficient databases, and enhancing the overall website performance.

YThe objective is to achieve an efficient and faster website, ultimately improving our in-house staff and user experience. A huge focus will be on code optimization and product management to enhance our digital webapp for our employees. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The code works fast with no problems

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did a great job in project management and delivered the product (website code) as expected. They were quick to respond and had always met my concerns when needed.

What was your primary form of communication with SYNQ Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They worked on the project 24/7, which is something impressive, and they were always on call when needed.

Are there any areas for improvement or something SYNQ Labs could have done differently?

To focus on clarifying objectives in coding in the primary stages, to be able to allocate time efficiently in the execution stages.

BACKGROUND

Introduce your business and what you do there.

I’m the technical director at Square Digital Inc., an Marketing/IT services agency. We provide web design, development, and marketing services for startups and small businesses, delivering big agency results efficiently and affordably without the typical overhead.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SYNQ Labs Inc.?

As our projects scaled, delivering results within a manageable timeframe became increasingly important. To maintain momentum and meet growing demands, we engaged local talent to help drive development forward.

SOLUTION

What was the scope of their involvement?

SYNQ Labs Inc. has been working on backend implementations and UI requirements, building out the UI interface. Their work includes web API logic and implementations, database queries, building components and pages, and adding integrations with the backend and frontend.

What is the team composition?

We’re working with one teammate from SYNQ Labs Inc.

How did you come to work with SYNQ Labs Inc.?

I found SYNQ Labs Inc. through a recommendation. We chose them because they were professional, had solid credentials, a great attitude, and were easy to work with.

What is the status of this engagement?

We started working together in May 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SYNQ Labs Inc. has been progressing through the backlog tickets as per the client’s specifications. The team has been progressing well and has delivered faster.

How did SYNQ Labs Inc. perform from a project management standpoint?

We communicate through Slack, Google Meet, and in-person meetups.

What did you find most impressive about them?

I was most impressed by their ability to consistently complete tasks efficiently and effectively, regardless of complexity or timeline.

Are there any areas they could improve?

No, there aren’t any at this current time.