What evidence can you share that demonstrates the impact of the engagement?
We’ve never done a case study to establish metrics, and clients don’t really comment on their work because their partnership and work is seen as a part of our service. However, there’s never been a major issue with their backend work.
We so enjoy our work together that I worry about relying on them too much, but we’re confident in the quality and success of their work.
How did Synetec perform from a project management standpoint?
One of the best things about their project management, especially after working with them for this long, is that they are so knowledgeable in their work and the technology that they don’t have to start from scratch every time. We don’t need to have an overly detailed briefing for every project. They know the work, the technology, the processes, and what solutions to pursue.
What did you find most impressive about them?
What is most impressive and impactful of them being a small business is their flexibility and availability. We’re not sending them massively challenging work—it’s in their wheelhouse—and as a result, they can give us solutions confidently and respond quickly when we’re on a tight schedule, without using all of their resources.
Are there any areas they could improve?
One of the most difficult things is staying up to date with the newest technologies. We’re doing less and less on the Microsoft platform now and they’re doing the best they can with staying ahead of the technology curve, but you can never be ahead of the game completely.
Do you have any advice for potential customers?
With any project that requires a partnership, the onboarding and the initial piece is the most important. It’s critical to make sure partners are staying within the parameters, pricing, and deliverables.
One of the benefits of Synetec being a small business is that their sales pitch matches what they deliver. They are realistic in what they can achieve throughout the whole process, but especially the onboarding process.