What evidence can you share that demonstrates the impact of the engagement?
We’re just starting to sell the product, so I don’t have a lot of metrics yet. Synergy Codes’ involvement helped us speed up development and the launch of our product. They’re helping us gain knowledge and be ready if we need to do this type of development ourselves.
The product hasn’t been deployed to customers yet, but we’ve gotten feedback from partners, who really like it. Internal users also appreciate it. Just yesterday, I had someone tell me the app is really easy to use.
One of our objectives is to simplify workflows and improve the usability of our software. We’re going in that direction with this initiative. We’ve put in a lot of effort to simplifying the lives of our users, and the feedback we’ve received from internal users and partners is exactly this. They are really happy about the initiative.
How did Synergy Codes perform from a project management standpoint?
There are many mechanisms in place for helping communication. We have 1–2 meetings per week to talk about the refinement of the requirements and our needs. We draft a document after each meeting, then they ask us to validate everything. We have demonstration meetings every two weeks, in which we can see the results of their work and comment on them.
There's also a portal where we can enter our feedback; they gather that feedback and act on it. All the selected technologies are documented on that portal. They record everything—they’re sometimes more organized than us.
What did you find most impressive about them?
One of our reasons for selecting them was their ability to learn things that are outside of their current business. In our case, we’re doing technical things and we couldn’t easily find a company that would be willing to learn our stack. Synergy Codes easily caught on to everything we were doing and they were able to give us suggestions for improvement. They added value to our work. They’re smart enough to go further than just doing their job.
Are there any areas they could improve?
We’ve tried to organize the work in different packages or measures, but the start and end of each step weren’t always clear. We continued to add parts to different steps, so it was difficult to measure the time needed for and efficiency of each one, even for us. We could do better with how we split tasks and organize the work in different packages or areas. Synergy Codes is generally open to improving things like this.
Do you have any advice for future clients of theirs?