Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
There are still some user experience improvements we want to make to the site, so the main marketing push for it will only come after this. I do not have any meaningful figures to share now.
How did Syndicode perform from a project management standpoint?
The process was straightforward. I wanted to maintain daily contact with Syndicode's developers. They worked well as a team. Our backend and frontend developers were involved in design conversations, for example. Whenever Syndicode's team had a question, they called me on Skype. I also received support from Syndicode's founders, who asked for feedback and provided good market knowledge on how I could start quickly. They consulted with me on how we could transition users from the old WordPress website, giving me a feeling of confidence in our expected outcomes.
We used Trello, as well as Excel for tracking work hours. Syndicode has been systematic and transparent in time tracking. They've also shown flexibility; our mockup person was only used when needed, for example.
What did you find most impressive about Syndicode?
I really appreciated Syndicode's responsiveness. Recently, I made a misconfiguration on the website, causing it to go down. Syndicode asked their developers to fix it over the weekend, which I didn't expect to happen. This pretty much sums up my experience with them. Syndicode also cares about code quality.
Are there any areas Syndicode could improve?
The pricing for mockup work has been a bit high, compared to backend development. I also would have appreciated having a discovery phase, in the beginning, helping me, as a client, better onboard. If Syndicode plans to grow, this is something that they should take care of. Otherwise, everything has been fine.