SYNCIT GROUP is a European software development company specialised in end-to-end eCommerce solutions.
Since 2013, we have partnered with 100+ brands worldwide including the USA, Great Britain, Serbia, Canada, India, Germany, Italy, and UAE.
We have successfully developed and launched 200+ eCommerce stores.
Our top product is ATHENA XAI.
Athena XAI is a human-centric, explainable, AI platform that prioritizes user needs, improves their satisfaction and engagement, provides clear insights into the decision-making process, and dynamically provides personalized experiences based on individual users’ needs.
The platform consists of 6 key products:
- Advanced Search - A powerful combination of keyword and semantic search allows your shoppers to find the right product no matter what or how they type.
- Visual Search - Highly accurate product matches by uploading or taking photos.
- Category Navigation - Better UX and greatly reduce server cost by boosting the loading speed.
- Recommendations - Provide the most relevant personal recommendations based on shoppers' previous actions or feedback.
- Analytics - Useful data available at fingertips. Analytics measuring all Athena XAI products, additional reports, and eCommerce analytics.
- AI-BI - An autonomous, intelligent, no-man-in-the-loop system that makes the best, timely decisions for your business and reduces human error factor to a minimum.
By offering clear insights into the decision-making process, Athena XAI increases user confidence, encourages accountability, and ensures ethical data use, ultimately strengthening trust in your store.
Leveraging Athena XAI provides a distinct competitive edge by delivering human-centric, explainable AI capabilities that keep customers engaged and loyal.
"They are professional, easy to work with, and communicative, and provides effective work at a fair price."
Jun 17, 2021
CFO, E-Commerce Company
Geoffrey Cole
Retail
Bonney Lake, Washington
51-200 Employees
Online Review
Verified
An e-commerce company hired Syncit Group to overhaul a website. This involves developing, updating, and maintaining the website and its extensions.
Thanks to Syncit Group's efforts, the overhauled website is deployed in Magento 1.0 and Magento 2.0 successfully, which has received positive feedback. The team has accommodated any issues in the project development. A communicative team, they are always available in providing progress updates.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are an eCommerce retailer, wholesaler, and exporter. I am the chief financial officer.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Syncit Group, and what were your goals?
We have retained SyncIt group to maintain, update, and develop our website and the various extensions involved with it.
SOLUTION
How did you select Syncit Group and what were the deciding factors?
This vendor was selected due to prior knowledge of their work and our CTO working with them in the past.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Every month we are presented with a roadmap of maintenance items performed and to be performed along with an action plan to take new rollouts from dev/test sites to full implementation. Any new items are presented with dates and goals along with full support and interaction with providers before, during, and after rollout.
How many people from the Syncit Group's team worked with you, and what were their positions?
We generally work with about 4 key people from this team. I do not know their positions offhand.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Major milestones included a rollout of a Magento 1.0 and 2.0 website. Feedback has been excellent and any issues have garnered the full attention of the team to address.
Describe their project management style, including communication tools and timeliness.
The team is very communicative and available for conferences on an as needed basis.
What did you find most impressive or unique about this company?
They are professional, easy to work with, and communicative, and provides effective work at a fair price.
Are there any areas for improvement or something they could have done differently?
The time zone difference can make for really late or really early calls but that is a minor issue.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"They strive to make their work perfect."
Schedule
4.5
On time / deadlines
"Always available when needed."
Cost
5.0
Value / within estimates
"More than fair for the work delivered."
Willing to Refer
5.0
NPS
E-Commerce Development for Fashion Retail Company
E-Commerce Development
$50,000 to $199,999
Mar. 2019 - Jan. 2020
4.5
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have a lot of experience building and implementing robust e-commerce Magento websites."
Jun 1, 2021
CIO, Fashion Company
Anonymous
Retail
Belgrade, Serbia
1,001-5,000 Employees
Online Review
Verified
Syncit Group integrated, launched, and collected mock-ups, data, and an API for a fashion retail page. The main thrust of the project was to develop a Magento page to drive traffic and increase sales.
The engagement brought about significant traffic to the website, and all customer features were rated five stars. Syncit Group above all was present and followed through with addressing key client needs, on-call. They helped the client realize all areas of opportunity, support, and development.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am CIO of an Fashion company. Main business is retail. We are distributors for 40+ fashion brands in Balkan region.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Syncit Group, and what were your goals?
As we are not satisfied with design and performance of an old site, we have to find a good long-term partner with Magento development background. Our goal was to have stabile website, excellent design and performance in all of our branches. By doing this, we are hoping to improve customer journeys and increase out traffic.
SOLUTION
How did you select this vendor and what were the deciding factors?
We select SyncIT after the recommendation of our partner. Deciding factors were their approach to the project and experience on similar projects. The resources they have were just what we are looking for.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
We have a couple of discovery workshops, where they succeed to give us the right way to solutions for our problems. After that, we knew that we found the best fit for us, and after signing the statement of work, we started a project. In parallel, they were working on the integrations with our ERP and design. After a few iterations, we were already choosing between three mock-ups and testing an exchange of data with the rest API.
How many people from the vendor's team worked with you, and what were their positions?
A project manager was SPOC for us, and when a phase of significant development was in place we had a couple of contacts with the development lead.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
Of course, we have significant traffic improvement and customer features were 5 stars rated, but I would like to give one more insight what was the best outcome of already enthusiastic and friendly relation. They were 24/7 here for us and still are when needed. All of our ideas we are realizing almost instantly with their support and development.
Describe their project management style, including communication tools and timeliness.
We had weekly progress meetings, and we have used the ASANA platform for tracking progress.
What did you find most impressive or unique about this company?
They have a lot of experience building and implementing robust eCommerce Magento websites. We have got a better understanding and knowledge of Magento, thanks to them. The response is something that I would praise a lot.
Are there any areas for improvement or something they could have done differently?
We are working with many creative people in our company. In the start, we were changing design the design a lot. Communication was something for improvement, but after two weeks we all become really focused and found the right "string".
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