Synchronicity

BACKGROUND

Introduce your business and what you do there.

I am the marketing manager at MGM Brakes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SYNCHRONICITY?

We hired them to build our website so that we could sell to dealers and distributors.

SOLUTION

What was the scope of their involvement?

We relied on SYNCHRONICITY to develop our website using concrete5. The most critical element of the site was including an e-commerce component.

What is the team composition?

We worked with 6–7 people.

How did you come to work with SYNCHRONICITY?

We sought a local company that didn’t send the work to overseas developers. We interviewed three companies in the area and selected SYNCHRONICITY following several interviews with our management group.

What is the status of this engagement?

We started working with them in January 2014, and we’re still in contact with them today.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their programmers are top-notch. When our website went live, we had very few glitches.

How did SYNCHRONICITY perform from a project management standpoint?

We held weekly meetings for about a year, and we communicated well through Basecamp, which we still use to communicate and share files.

What did you find most impressive about them?

They understood our product and our company pretty quickly. The entire process went smoothly from start to finish.

Are there any areas they could improve?

No, I have no complaints.