SyncGaze

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a car rental company, a top rental service provider in Punjab.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SyncGaze?

We hired SyncGaze to build our car and bike rental website from the ground up and help us move away from manual booking and coordination. Our main goal was to have a proper online booking system where customers could easily check available vehicles, select dates and times, and place bookings without calling or messaging us every time. We also wanted the website to look professional and trustworthy so customers feel confident booking with us.

Another important objective was to manage vehicle availability correctly so there are no double bookings and less confusion for our team. The site also needed to work smoothly on mobile since most of our customers book from their phones.

Overall, we wanted a system that simplifies daily operations, saves time, and helps us grow the business online. We hired SyncGaze to help us turn this idea into a working, practical platform.

SOLUTION

What was the scope of their involvement?

SyncGaze handled the complete scope of work for our project, from planning and design to development and deployment. They designed and developed our car and bike rental website from scratch, including the full front-end UI and back-end logic. The main deliverables included a date- and time-based booking system, vehicle availability management, and customer inquiry workflows.

SyncGaze also took care of responsive design, making sure the website works smoothly on mobile, tablet, and desktop. They implemented a clean and professional user interface aligned with our brand, along with a basic SEO-friendly structure.

On the operational side, they helped set up admin controls to manage vehicles, bookings, and content, and guided us on future-ready features like payment integration and scalability.

What is the team composition?

We worked with 2–5 teammates from SyncGaze.

How did you come to work with SyncGaze?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We worked together from October–November 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The biggest measurable outcome was the shift from manual handling to a structured online booking system, which significantly reduced back-and-forth calls and messages for availability checks.

After launch, customers were able to view available cars and bikes, select dates and times, and submit bookings directly through the website, which improved response time and booking efficiency. This saved our team daily operational time and reduced booking errors. The website and booking system were built exactly as discussed, with attention to usability and real business needs. Everything worked smoothly and felt well thought out.

We also saw an improvement in customer trust and inquiries because the website looked more professional and organized compared to before. Most customers now access the site on mobile, and the smooth mobile experience increased completed booking requests.

Internally, vehicle availability became easier to manage, helping us avoid double bookings and keep records clearer. Overall, the project helped us operate faster, appear more credible online, and scale our rental process more confidently.

Daily time spent handling availability checks and bookings was reduced by around 40%–50% since customers could now check dates and submit booking requests directly through the website.

Online booking inquiries increased by about 30%–35% within the first few weeks, mainly because the process became simpler and accessible on mobile devices.

Booking errors and double-booking issues were reduced by nearly 90% as vehicle availability was clearly managed through the system instead of manual tracking.

Overall, the system helped us respond faster to customers, reduce operational confusion, and manage bookings more confidently as the business grew.

We also received positive feedback from customers after the new system went live. Customers mentioned that the booking process was easier and clearer, especially being able to check availability and select dates without calling. Many appreciated that the website worked smoothly on mobile, which made booking faster.

We also noticed an increase in repeat customers, as returning users found it convenient to book again through the website instead of messaging or calling. Several customers specifically commented that the site looked more professional and trustworthy, which increased their confidence in booking.

How did SyncGaze perform from a project management standpoint?

SyncGaze’s project management was well-organized and clear throughout the project. They followed a structured approach with regular updates and communicated progress at each stage. Any changes or feedback were discussed before implementation, which helped avoid confusion and rework.

The project was delivered on time, within the planned timeline from October–November. SyncGaze was responsive to questions and quick to address issues, making the overall process smooth and reliable.

Overall, their project management felt professional, transparent, and easy to work with. Minor adjustments during development were handled smoothly without causing delays.

What did you find most impressive about them?

What stood out most about working with SyncGaze was their practical understanding of our business needs, not just the technical side. They took time to understand how car and bike rentals actually work on a day-to-day basis and built the system around that, instead of offering a generic solution.

Their ability to suggest improvements, explain things clearly, and adapt quickly to feedback made the collaboration smooth.

Another impressive part was their responsiveness and ownership. They treated the project seriously, communicated clearly, and delivered exactly what was promised within the timeline.

Overall, it felt less like working with a vendor and more like working with a team that genuinely cared about the success of our business. The project was handled professionally, communication was clear, and the final delivery met our expectations. We’re satisfied with both the process and the outcome.

Are there any areas they could improve?

Overall, the experience was very smooth, and there were no major issues during the project. If anything, earlier documentation or a short walkthrough at the very beginning could have helped us understand some features faster. Their approach, communication, and delivery make them easy to trust.

However, SyncGaze was always available to explain things whenever we had questions, so this did not impact the project outcome. Apart from that, everything was delivered as expected and on time, and we were satisfied with how the project was handled.