Back-Office Tech Support & Solutions for Symantec
- Other IT Consulting and SI
- $1,000,000 to $9,999,999
- May 2014 - Ongoing
“The resources they assigned to us were stellar in their aptitude and delivery skills.”
- Other Industry
- San Jose, California
- 10,001+ Employees
- Phone Interview
- Verified
Synapsis Smart Outsourcing provides ongoing technical support for a cybersecurity firm’s customers. They started on calls for on-premise issues and have expanded into cloud support.
As a customer-oriented partner, Synapsis Smart Outsourcing makes a point to follow up on support tickets and maintains above a 90% customer satisfaction rate. The team consists of talented individuals headed by well-organized leadership. They take an effective approach to ensuring quality support.