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Acquia Grandmaster | Certified Drupal Experts

4.8
4 reviews
BRONZE VERIFIED

An Acquia implementation partner with more certified Drupal developers than any other web agency in Quebec, Symetris helps CIOs, CMOs and CTOs achieve their digital ambitions, from strategy to execution. Our anticipatory methodology has ensured the success of 500+ large-scale projects in complex MarTech ecosystems.

Expertise:

  • Strategic planning and alignment
  • Functional analysis
  • Website design and development
  • CMS / DXP replatforming / upgrades
  • Content migration from legacy CMS
  • Project management
  • Personalization / content globalization
  • Integrations (CRM, ERP) | Salesforce, Hubspot
  • Portal and eCommerce development
  • Maintenance, performance and security
READ MORE...
 
$25,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2004
Show all +
Montréal, Canada
headquarters
  • 388 St-Jacques Street, Suite 800
    Montréal H2Y 1S1
    Canada
    5143033347

Portfolio

Key clients: 
We have led over 500 large-scale web development and maintenance mandates for clients such as Garaga, Vidéotron, Quebec Maple Syrup Producers, Capsana, Lasik MD, Centre d'expertise en santé de Sherbrooke, Montreal Heart Institute, Algorithme Pharma (Altasciences), Megablocks (Mattel), Montreal Symphony Orchestra, Foundation Montreal, Collège de Maisonneuve, and Cégep Lanaudière.
Fizz Internet and Mobile / Vidéotron Image

Fizz Internet and Mobile / Vidéotron

A 100% Digital Ecosystem built for a mobile and internet provider. Symetris provided consulting, back-end/front-end programming and project management.

Savoir Media | From TV Channel to Integrated Digital Media Platform Image

Savoir Media | From TV Channel to Integrated Digital Media Platform

The client underwent a digital transformation to become a platform for the distribution of video content. The new digital platform offers publishers the ability to create and manage content.

Mattel Web Application Delivers a Personalized Customer Experience Image

Mattel Web Application Delivers a Personalized Customer Experience

Symetris implemented the delicate alliance between a playful appealing aesthetic and a powerful web application capable of proposing the customization of online products such as the avatars of the game Destiny.

Maple Syrup Producers | A New Web Platform Set to Make its Mark on the International Stage Image

Maple Syrup Producers | A New Web Platform Set to Make its Mark on the International Stage

Symetris successfully launched the website that flexibly allow users optimal content management and the implementation of graphic standards that align with the brand’s visual identity.

Garaga | Brand Image Management Across 200+ Websites Image

Garaga | Brand Image Management Across 200+ Websites

Garaga, the standard of excellence in garage doors in Quebec, wanted to support its North American expansion by standardizing more than 200 websites dedicated to its distributors.

MTL Inc. | Optimizing Everyday Life By Digitizing Operations Image

MTL Inc. | Optimizing Everyday Life By Digitizing Operations

Symetris enabled the Foundation to completely redesign its intranet in order to improve its ergonomics, while facilitating the management of data and processes.

Stabilization of The Union’s Web Platform Image

Stabilization of The Union’s Web Platform

Symetris provided support to ensure the effective scalability of the platform, from implementing improvements to optimizing the system.

Reviews

4.8
4 reviews
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Web Dev Staff Augmentation for Software Development Company

"They put a high priority on customer success and customer satisfaction."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2018 - Sept. 2019
Project summary: 

Symetris provided staff augmentation resources to a software and services company. Using Drupal, the team helped build a complex website for the company's client, integrating an Etiya e-commerce platform.

The Reviewer
 
1001-10,000 Employees
 
Massachusetts
Jason Harclerode
Solutions Manager, Software Development Company
 
Verified
The Review
Feedback summary: 

A talented team, Symetris’ contributions to the project were exceptional. They were fully engaged with the engagement, extremely creative, and flexible. Customers can expect a successful engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a solutions manager at a software and services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Symetris?

We hired them to partner with our team to deliver a solution for our end customer.

SOLUTION

What was the scope of their involvement?

Working under our leadership, Symetris helped us implement a complex marketing and e-commerce site for a telecommunications company. It was developed for the sale of a new product line that was being rolled out by our customer. We primarily worked in Drupal, and there was an integration with the Etiya e-commerce solution.

What is the team composition?

We worked with about six people. We had a project manager, front- and backend developers, and QA leads.

How did you come to work with Symetris?

Upon winning the business with the customer, we identified that we needed some additional capacity to deal with the product. We looked at some partners available in the area, and Symetris came up as a company that had worked with the customer themselves previously. The customer recommended we talk to them, and we ultimately decided they were a good fit.

How much have you invested with them?

We spent between $500,000–$1,000,000.

What is the status of this engagement?

The project took place from November 2018–September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Their work rolled up directly into our work, so we were tracking it at the program level across the entire project. We were pleased with their contributions — their skills and abilities made sure no issues arose around delivery.

How did Symetris perform from a project management standpoint?

Their project management was excellent. Symetris came to us with a good foundation for software development practices, and they were able to really leverage that and integrate it into our defined processes very well. The strength of their soft skills, like communication, were also very strong.

What did you find most impressive about them?

They were very flexible and creative in working with us to meet the customer’s needs. They put a high priority on customer success and customer satisfaction.

Are there any areas they could improve?

Their team was in high demand, and sometimes their resources were pulled in a couple of directions.

Do you have any advice for potential customers?

To get the most out of any project, be dedicated on your end to having the necessary people and assets available, so that the Symetris project team has everything they need to do their work.

5.0
Overall Score We developed a good relationship throughout the project, and they made it an enjoyable process.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were in high demand.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They’re a highly skilled team that delivers good quality work.
  • 5.0 NPS
    Willing to refer

Drupal Development & Web Dev for Telecommunications Company

“When we had issues, they worked to accommodate us to meet requirements in creative ways.”

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4.0

Quality: 
3.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
Dec. 2019 - Apr. 2020
Project summary: 

Symetris handled two website redevelopment projects for a telecommunications company. Working from scratch, they migrated the functionality of an original site to a scalable Drupal platform.

The Reviewer
 
5,001-10,000 Employees
 
Montréal, Canada
IT Director, Telecommunications Company
 
Verified
The Review
Feedback summary: 

Meeting all set expectations, the team delivered fully-functioning, quality web products according to schedule. They demonstrated their thorough knowledge of Drupal technologies, guiding the project's technical direction. Their flexibility helped them build a strong client relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT and digital technology for a telco company. We provide various telco services like Internet and television.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Symetris?

They were originally brought onto the project as a Drupal development partner.

SOLUTION

What was the scope of their involvement?

Their team handled the Drupal development work for a site component. Later, they took on a complete overhaul of one of our company websites. They completely redesigned that site from us, using a framework from the first project they did with us. However, most of the platform needed to be worked from scratch. 

What is the team composition?

We worked with five individuals, including a Scrum master and developers.  

How did you come to work with Symetris?

They were brought onto a project by another one of our partners that handled a major implementation project for us last year. I continued the relationship with them for various initiatives.

How much have you invested with them?

The first project was $110,000, and the second project cost $150,000.

What is the status of this engagement?

The projects lasted from December 2019–April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It was a pleasure to work with them. They’re very knowledgeable about everything relating to Drupal and always delivered quality products. They succeeded in building our site on a new technology. 

How did Symetris perform from a project management standpoint?

This was a high visibility project that they handled fairly easily and with flexibility.  

What did you find most impressive about them?

Their flexibility stood out. When we had issues, they worked to accommodate us to meet requirements in creative ways. They made sure we met timelines and budget needs.

Are there any areas they could improve?

No, it was a pleasure working with them.  

Do you have any advice for potential customers?

We had frequent conversations with an executive contact on their side. That helped us address issues early. Build a close relationship with them to pinpoint problems and proactively solve them.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
    I rarely give perfect scores.

Technological Recovery for Software Company

"The company has high-level professionals who make great digital partners."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. - May 2019
Project summary: 

Symetris built, documented, and tested technical environments for the recovery of website assets for a software development company. Their team fixed bugs and increased the efficiency and security of the site.

The Reviewer
 
201-500 Employees
 
Montreal, Canada
Wallace Aragao
Digital Marketing Specialist, OPAT-RT
 
Verified
The Review
Feedback summary: 

Site operations have improved significantly thanks to the development best practices both followed and instituted by Symetris during the project. Their team was highly professional and took a client-first approach, developing an in-depth understanding of the core challenge before diving in.

The client submitted this review online.

BACKGROUND

Introduce your business and what you do there.

OPAL-RT develops real-time simulation platforms (software and hardware) for power systems, power electronics, aerospace, and automotive sectors. As a digital marketing specialist at OPAL-RT, I'm responsible for the creation and deployment of digital marketing campaigns.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Symetris?

The objective of the project was for Symetris to take over all existing OPAL-RT's website assets as well as to fix bugs and increase our website performance and security.

SOLUTION

What was the scope of their involvement?

We were looking for a partner to address the technological recovery. Symetris responded quickly to our requests from the beginning. After a few meetings, Symetris proposed an action plan comprised of four measures: creating environments; technical documentation; analysis and writing of test plans; and deployment.

What is the team dynamic?

Our first contact was with Julien Linares, Account Manager, who led the first negotiations and took care of our account, and after we met at our offices with the whole Symetris’ team involved in the project (Project Leader, Developer, QA Specialist). Once the project started, our point of contact was Hubert, Project Leader. We also sometimes interacted with developers and with the QA specialist.

How did you come to work with Symetris?

Our marketing director had already talked with Symetris in 2016. Although he liked the company, the negotiations did not progress at that time. In 2018, we were looking for another web provider and we contacted Symetris again. 

What is the status of this engagement?

The project lasted for 2 months, from April–May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Symetris effectively managed the recovery of the website according to our business needs and following the action plan. Thanks to a rigorous and step-by-step methodology, the new technical recommendations, corrections, and improvements were made according to best practices. We’re very satisfied with their work and we rely on Symetris to evolve our digital projects and work in other projects.

How did Symetris perform from a project management standpoint?

Symetris was very professional and transparent about the necessary efforts the project required. We had weekly meetings with Symetris' project manager, we had 100% visibility of all tasks and their progress via their project management tool (Redmine).

What did you find most impressive about them?

Reactiveness; professionalism; ability to understand the client’s needs; transparency.

Do you have any advice for potential customers?

The company has high-level professionals who make great digital partners.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Drupal Web Dev for Garage Door Manufacturer

"They’re really close with us. We’re having fun with them, and they really want to stay on top of the project."

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5.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2016 - Ongoing
Project summary: 

Symetris lead the transition from a pre-existing Ektron CMS to Drupal for a product manufacturer web services platform and added a responsive element. They were responsible primarily for backend development.

The Reviewer
 
51-200 Employees
 
Quebec, Canada
Caroline Carrier
Multimedia Team Leader, Garaga
 
Verified
The Review
Feedback summary: 

While the website has yet to launch, all functionalities deployed went through a QA system and had a generally positive approval rate. Given the size of the project, the quality and timeliness of the work are excellent. Communication involved multiple online project management tools and weekly meetings.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.      

I’m the multimedia team leader for Garaga. We manufacture garage doors and distribute these products throughout Canada and the Northeast U.S., and we’re developing throughout the Midwest. We additionally offer marketing and communication services to our dealers, which includes websites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Symetris?

We had been using the platform Ektron CMS since 2011 for our web services and knew we needed to move to a new platform. We also wanted to make our website and our dealer’s websites responsive at the same time and decided to move to a Drupal platform. We needed a partner to help make all of this happen.

SOLUTION

What was the scope of their involvement?

They were responsible for the website development. They set-up the Drupal platform server, the template pages, and worked with us on solutions that would increase flexibility for the development of the webpages as we have a good internal team who can do a lot of work on the frontend. They added a responsive element and our in-house team is transferring over content, so they were generally responsible for the backend.

The corporate site has more than 1,200 pages in three languages: French, Canadian English, and U.S. English. They went through the steps with us for each challenge we might encounter of the development, as we didn’t want to perform a full redesign of the website. They kept the design generally similar to our previous platform. Again, we were really looking for flexibility and they were able to work well with in terms of options, support, and alternatives.

What is the team dynamic?

I worked with a number of different team members, including the sales representative, account manager, project coordinator, and the lead programmer.

How did you come to work with Symetris?        

We had been looking for a possible CMS partnership for about a year, and when we decided to go with an open source solution we were thinking of using a much larger company. However, when we were ready to move forward that company couldn’t start for several months and they referred us to Symetris because they’re in the same building. We met with them, and they were a much smaller team allowing them to be more flexible in terms of timeframes. They also have programmers that they can subcontract if need be based on the project, and we decided to move forward with them.

What is the status of this engagement?

The project started in 2016, and the engagement is ongoing. We’re hoping to launch the website in January of 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While the website isn’t launched yet, there is a QA system set-up for every time that they deploy corrections or new functionalities through their system. With a project as large as this sometimes things had to be returned but overall the approval rating was high. It’s totally understandable given the size and scope.

We were also following the number of hours invested per functionality, based on the budgeted time set at the beginning of the project. They have a warranty policy so that any new functionalities that aren’t to our satisfaction based on our initial demand, would be corrected free of charge. Overall, we’re very happy with the quality of the work.

How did Symetris perform from a project management standpoint?

They were responsive to all our needs and timely with all deliverables. Each week, we had a meeting with the project coordinator and lead programmer for updates on the project status, including hours invested and where, and what’s targeted for the next week. We were working in agile mode and the lead programmer was also a question period twice a week to train our in-house team on Drupal.

We were a test client for them, but they added us to their in-house project management system so we could communicate directly. We also used Slack for more immediate questions, and they would get back to us generally quickly or if they didn’t, they would verify the information and get back to us at the next meeting. We had a very close working relationship.

What did you find most impressive about them?

I found their customer service to be exceptional. As I mentioned, they’re really close with us and we’re having a good time working together. They want to stay on top of the project and it’s a good relationship.

Are there any areas they could improve?

We were somewhat a test client, so they’ve already upgraded their deployment standards based on their experiences working with us. Other than that, there’s nothing outstanding.

Do you have any advice for potential customers?

I would suggest going into the project with a clear idea of what you’re looking for because the back and forth is the most complex part.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Even though there was an estimate prior to the start of the development concerning certain functionalities, there were some delays but they weren’t much of a problem.
  • 5.0 Cost
    Value / within estimates
    Compared to other estimates we’ve had for a similar project, they were much lower in cost.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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BRONZE VERIFIED
Business Entity
Business Entity Name
Symétris Inc.
Status
Active
Jurisdiction of Formation
Canada
Id
1165510901
Date of Formation
Nov 6, 2008
Last updated
Aug 8, 2020
Payment & Legal Filings
International Credit Risk Assessment

Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data.

Very Low Risk
Source
Creditsafe
Last updated
Aug 29, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
4
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
May 29, 2020