What evidence can you share that demonstrates the impact of the engagement?
While the website isn’t launched yet, there is a QA system set-up for every time that they deploy corrections or new functionalities through their system. With a project as large as this sometimes things had to be returned but overall the approval rating was high. It’s totally understandable given the size and scope.
We were also following the number of hours invested per functionality, based on the budgeted time set at the beginning of the project. They have a warranty policy so that any new functionalities that aren’t to our satisfaction based on our initial demand, would be corrected free of charge. Overall, we’re very happy with the quality of the work.
How did Symetris perform from a project management standpoint?
They were responsive to all our needs and timely with all deliverables. Each week, we had a meeting with the project coordinator and lead programmer for updates on the project status, including hours invested and where, and what’s targeted for the next week. We were working in agile mode and the lead programmer was also a question period twice a week to train our in-house team on Drupal.
We were a test client for them, but they added us to their in-house project management system so we could communicate directly. We also used Slack for more immediate questions, and they would get back to us generally quickly or if they didn’t, they would verify the information and get back to us at the next meeting. We had a very close working relationship.
What did you find most impressive about them?
I found their customer service to be exceptional. As I mentioned, they’re really close with us and we’re having a good time working together. They want to stay on top of the project and it’s a good relationship.
Are there any areas they could improve?
We were somewhat a test client, so they’ve already upgraded their deployment standards based on their experiences working with us. Other than that, there’s nothing outstanding.
Do you have any advice for potential customers?
I would suggest going into the project with a clear idea of what you’re looking for because the back and forth is the most complex part.