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Certified Drupal Expertise

5.0
1 review

More certified Drupal developers than any other web agency in Quebec. With 13 years of technological expertise, Symetris is a leader in Drupal website development.

We help marketing, IT and human ressources teams reaching their objectives with our solutions and our proven project leadership. We can handle your whole project or just a segment depending of your needs. In brief, we solve problems!

You'll also benefit of our clever insight as to guarantee the success of your project. Contact us to start a conversation, we're friendly and bilingual! 

Expertises :

  • Strategy and analysis
  • Website development
  • Project management
  • Maintenance, enhancement, support and security

What we are good at :

  • Multilinguism
  • Syncronization with various systems
  • Customization
  • Mobile optimization

Bonus for all our clients :

  • Success metrics for your ROI
  • Weekly feedback from your project leader
  • Training for your team
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$50,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2004
Show all +
Quebec, Canada
headquarters

Portfolio

Key clients: 

We have developed over 150 projects for clients such as the Quebec Maple Syrup Producers, Capsana, Lasik MD, Centre d'expertise en santé de Sherbrooke, Montreal Heart Institute, Algorithme Pharma (Altasciences), Megablocks (Mattel), Montreal Symphony Orchestra, Foundation Montreal Inc., Collège de Maisonneuve, and Cégep Lanaudière.

Reviews

5.0
1 review
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Drupal Web Dev for Garage Door Manufacturer

"They’re really close with us. We’re having fun with them, and they really want to stay on top of the project."

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5.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2016 - Ongoing
Project summary: 

Symetris lead the transition from a pre-existing Ektron CMS to Drupal for a product manufacturer web services platform and added a responsive element. They were responsible primarily for backend development.

The Reviewer
 
51-200 Employees
 
Quebec, Canada
Caroline Carrier
Multimedia Team Leader, Garaga
 
Verified
The Review
Feedback summary: 

While the website has yet to launch, all functionalities deployed went through a QA system and had a generally positive approval rate. Given the size of the project, the quality and timeliness of the work are excellent. Communication involved multiple online project management tools and weekly meetings.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.      

I’m the multimedia team leader for Garaga. We manufacture garage doors and distribute these products throughout Canada and the Northeast U.S., and we’re developing throughout the Midwest. We additionally offer marketing and communication services to our dealers, which includes websites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Symetris?

We had been using the platform Ektron CMS since 2011 for our web services and knew we needed to move to a new platform. We also wanted to make our website and our dealer’s websites responsive at the same time and decided to move to a Drupal platform. We needed a partner to help make all of this happen.

SOLUTION

What was the scope of their involvement?

They were responsible for the website development. They set-up the Drupal platform server, the template pages, and worked with us on solutions that would increase flexibility for the development of the webpages as we have a good internal team who can do a lot of work on the frontend. They added a responsive element and our in-house team is transferring over content, so they were generally responsible for the backend.

The corporate site has more than 1,200 pages in three languages: French, Canadian English, and U.S. English. They went through the steps with us for each challenge we might encounter of the development, as we didn’t want to perform a full redesign of the website. They kept the design generally similar to our previous platform. Again, we were really looking for flexibility and they were able to work well with in terms of options, support, and alternatives.

What is the team dynamic?

I worked with a number of different team members, including the sales representative, account manager, project coordinator, and the lead programmer.

How did you come to work with Symetris?        

We had been looking for a possible CMS partnership for about a year, and when we decided to go with an open source solution we were thinking of using a much larger company. However, when we were ready to move forward that company couldn’t start for several months and they referred us to Symetris because they’re in the same building. We met with them, and they were a much smaller team allowing them to be more flexible in terms of timeframes. They also have programmers that they can subcontract if need be based on the project, and we decided to move forward with them.

What is the status of this engagement?

The project started in 2016, and the engagement is ongoing. We’re hoping to launch the website in January of 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While the website isn’t launched yet, there is a QA system set-up for every time that they deploy corrections or new functionalities through their system. With a project as large as this sometimes things had to be returned but overall the approval rating was high. It’s totally understandable given the size and scope.

We were also following the number of hours invested per functionality, based on the budgeted time set at the beginning of the project. They have a warranty policy so that any new functionalities that aren’t to our satisfaction based on our initial demand, would be corrected free of charge. Overall, we’re very happy with the quality of the work.

How did Symetris perform from a project management standpoint?

They were responsive to all our needs and timely with all deliverables. Each week, we had a meeting with the project coordinator and lead programmer for updates on the project status, including hours invested and where, and what’s targeted for the next week. We were working in agile mode and the lead programmer was also a question period twice a week to train our in-house team on Drupal.

We were a test client for them, but they added us to their in-house project management system so we could communicate directly. We also used Slack for more immediate questions, and they would get back to us generally quickly or if they didn’t, they would verify the information and get back to us at the next meeting. We had a very close working relationship.

What did you find most impressive about them?

I found their customer service to be exceptional. As I mentioned, they’re really close with us and we’re having a good time working together. They want to stay on top of the project and it’s a good relationship.

Are there any areas they could improve?

We were somewhat a test client, so they’ve already upgraded their deployment standards based on their experiences working with us. Other than that, there’s nothing outstanding.

Do you have any advice for potential customers?

I would suggest going into the project with a clear idea of what you’re looking for because the back and forth is the most complex part.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    Even though there was an estimate prior to the start of the development concerning certain functionalities, there were some delays but they weren’t much of a problem.
  • 5.0 Cost
    Value / within estimates
    Compared to other estimates we’ve had for a similar project, they were much lower in cost.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer