Symatech Labs Ltd

BACKGROUND

Please describe your company and your position there.

Jalango TV is an online media house that intends to revolutionize the media space in Kenya. I am the Managing Director of Jalango TV.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symatech Labs Ltd, and what were your goals?

We wanted them to develop our news website together with having Ads on the website and insights (Google Analytics) we could use to show to our clients. The website was to not only load fast but also be mobile friendly and interactive.

SOLUTION

How did you select Symatech Labs Ltd and what were the deciding factors?

We were given a referal by one of their clients, we were able to look at some of the projects they had done and were confident that they would be in a position to implement the website which they did.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Design of the Website We were looking for a modern but easy and appealing look and feel. They did a fantastic job in this regard
2. Mobile Ready Most of the users in Kenya use their mobile phones to access the internet and it was pertinent that the website is mobile friendly.
3. Traffic We not only wanted a functional and good looking website but one which was able to manage the load we could be getting in the long time.

They did very well here

How many people from the vendor's team worked with you, and what were their positions?

We worked with three people in this project one was the Web Developer the other was the front-end designer and the last one was the project manager who was also managing the server/database.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

1. Superior user interface
2. Mobile friendliness
3. Traffic management

Describe their project management style, including communication tools and timelines.

We were able to have physical meetings but most of them were online using the teleconferencing tools. Our intention was to have the website ready in one month and they were able to achieve that.

What did you find most impressive or unique about this company?

Creativity, sheer creativity.

Are there any areas for improvement or something they could have done differently?

They made us proud, I don't think there's anything to add.

BACKGROUND

Please describe your company and your position there.

TissBoda is the first of the app hailing services offered by Tiss Safaris Limited, that provides a safe, efficient and affordable way to “boda”.

Like many app hailing services, TissBoda comes in at a time when innovation and technology is providing the means to solve everyday problems. In line with the government’s Big 4 agenda (Kenyan Government) to provide universal health coverage. My name is Kelly and I am the CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symatech Labs Ltd, and what were your goals?

TissBoda which is a Motorcycle Hailing App has come up with a solution that would provide the customer with an Added Value, from a deduction of 10% of the customer’s cost of riding towards their NHIF medical insurance cover in Real Time.

SOLUTION

How did you select Symatech Labs Ltd and what were the deciding factors?

We picked Symatech Labs after looking at their portfolio, they were also affordable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Integration of the National Hospital Insurance Fund to the Mobile Application after the users make payment for the service. They used the Java Programming Language.

How many people from the vendor's team worked with you, and what were their positions?

We worked with one person directly but there were two people who were in copy of some of the conversations. The person we were in direct contact with was the Full Stack Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Integration of National Hospital Insurance Fund to the Mobile Application was quite an achievement.

Describe their project management style, including communication tools and timelines.

They involved us in the project by getting our feedback as they progressed with the Development. It could be why they were able to finalize on time.

What did you find most impressive or unique about this company?

They listen and try to understand the other party.

Are there any areas for improvement or something they could have done differently?

No, I think they are good as they are.

BACKGROUND

Please describe your company and your position there.

My name is Kelly Lankeu and I am the CEO of TissBoda. TissBoda is the first of the app hailing services offered by Tiss Safaris Limited, that provides a safe, efficient and affordable way to “boda”. Like many app hailing services, TissBoda comes in at a time when innovation and technology is providing the means to solve everyday problems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symatech Labs Ltd, and what were your goals?

Development of our Motorcycle Hailing App that would allow the customers earn as they use the service to their medical cover.

SOLUTION

How did you select Symatech Labs Ltd and what were the deciding factors?

We went online and shortlisted a few companies we thought we could work with and ended up settling with Symatech Labs Ltd after looking at their portfolio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Development of the motorcycle ride hailing app that would be connected to the National Hospital Insurance Fund to allow the users earn as they use the Mobile Application. They used the Java Programming language for the work.

How many people from the vendor's team worked with you, and what were their positions?

We worked with three people but one person directly, the other two were usually copied in some of the conversations. The person we worked directly with was the Full Stack Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Symatech was able to translate our idea into exactly what we wanted. Also they advised in the areas where we needed clarity.

Describe their project management style, including communication tools and timelines.

They shared a time schedule before we started on the project and we usually communicated on email in regards to the progress. The approach was very consultative and they were keen to get our input as we progressed. We were able to finalize the project in time, just as they had specified.

What did you find most impressive or unique about this company?

They listened, try to understand and ultimately gave us a definitive way forward.

Are there any areas for improvement or something they could have done differently?

Not that we noticed, no.

BACKGROUND

Please describe your company and your position there.

I supervise the day to day activities of Kusema

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symatech Labs Ltd, and what were your goals?

We wanted a marketing tool that would allow Brands/Companies to have their products and services shared by social media users who are later on rewarded for doing the same. Symatech Labs was able to implement what we wanted.

SOLUTION

How did you select Symatech Labs Ltd and what were the deciding factors?

We shortlisted companies who we thought we could work with and after reviewing the capacities, we decided to go with Symatech.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For a very long time we wanted to have a tool that would be able to connect Brands/Companies with their customers. An idea come up from a member of our team which we thought was brilliant.

That is when Symatech came to the picture and developed the Web App that would allow Brands/Companies to have their products and services shared by social media users who are later on rewarded for doing the same.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with two members from their team, the Quality Assurance and Web Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have managed to seek funds to enable us roll out the product as the prove of concept to the funders went very well.

Describe their project management style, including communication tools and timelines.

I would say that Symatech was very detailed when they were gathering the requirements. From their they sent us a technical proposal which had the timelines involved. Communication with them was very good and I think that's why we were able to finish before the scheduled deadline.

What did you find most impressive or unique about this company?

The company's attention to detail is very impressive.

Are there any areas for improvement or something they could have done differently?

At the moment we have not seen anything that they need to improve.

BACKGROUND

Please describe your company and your position there.

 a cab hailing company based in Kisumu Kenya

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symatech Labs Ltd?

Mobile Application Development Web Application Development

What were your goals for this project?

To have a mobile application that can connect a prospective customer to taxi driver together with having an administrative capability to manage the same.

SOLUTION

How did you select this vendor?

I was looking online when I saw their portfolio on their website and I got the sense that they will be able to deliver. I was very confident when we meet the first time, they were able to understand exactly what I want.

Describe the project and the services they provided in detail.

They provided us with a Technical Proposal which we went through. From that they commenced on building the solution, they did it from scratch if I can add that. They also run tests to ensure all was well before finalising and deploying.

What was the team composition?

There was a dedicated person for the Mobile App Development who worked hand in hand with a Designer, a Web Application Developer, a Database and Server management person.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have been able to onboard drivers easily as they find the Mobile Application easy to use.

How was project management arranged and how effective was it?

It was collaborative and very timely. I think they wanted us to be part of the development cycle which I really liked

What did you find most impressive about this company?

I'm impressed by their quality of work

Are there any areas for improvement?

They might need to get a communication person who is able to reduce the jargon that we sometimes found difficult to understand