Symatech Labs Ltd

BACKGROUND

Please describe your company and your position there.

Jalango TV is an online media house that intends to revolutionize the media space in Kenya. I am the Managing Director of Jalango TV.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symatech Labs Ltd, and what were your goals?

We wanted them to develop our news website together with having Ads on the website and insights (Google Analytics) we could use to show to our clients. The website was to not only load fast but also be mobile friendly and interactive.

SOLUTION

How did you select Symatech Labs Ltd and what were the deciding factors?

We were given a referal by one of their clients, we were able to look at some of the projects they had done and were confident that they would be in a position to implement the website which they did.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Design of the Website We were looking for a modern but easy and appealing look and feel. They did a fantastic job in this regard
2. Mobile Ready Most of the users in Kenya use their mobile phones to access the internet and it was pertinent that the website is mobile friendly.
3. Traffic We not only wanted a functional and good looking website but one which was able to manage the load we could be getting in the long time.

They did very well here

How many people from the vendor's team worked with you, and what were their positions?

We worked with three people in this project one was the Web Developer the other was the front-end designer and the last one was the project manager who was also managing the server/database.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

1. Superior user interface
2. Mobile friendliness
3. Traffic management

Describe their project management style, including communication tools and timelines.

We were able to have physical meetings but most of them were online using the teleconferencing tools. Our intention was to have the website ready in one month and they were able to achieve that.

What did you find most impressive or unique about this company?

Creativity, sheer creativity.

Are there any areas for improvement or something they could have done differently?

They made us proud, I don't think there's anything to add.

BACKGROUND

Please describe your company and your position there.

TissBoda is the first of the app hailing services offered by Tiss Safaris Limited, that provides a safe, efficient and affordable way to “boda”.

Like many app hailing services, TissBoda comes in at a time when innovation and technology is providing the means to solve everyday problems. In line with the government’s Big 4 agenda (Kenyan Government) to provide universal health coverage. My name is Kelly and I am the CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symatech Labs Ltd, and what were your goals?

TissBoda which is a Motorcycle Hailing App has come up with a solution that would provide the customer with an Added Value, from a deduction of 10% of the customer’s cost of riding towards their NHIF medical insurance cover in Real Time.

SOLUTION

How did you select Symatech Labs Ltd and what were the deciding factors?

We picked Symatech Labs after looking at their portfolio, they were also affordable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Integration of the National Hospital Insurance Fund to the Mobile Application after the users make payment for the service. They used the Java Programming Language.

How many people from the vendor's team worked with you, and what were their positions?

We worked with one person directly but there were two people who were in copy of some of the conversations. The person we were in direct contact with was the Full Stack Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Integration of National Hospital Insurance Fund to the Mobile Application was quite an achievement.

Describe their project management style, including communication tools and timelines.

They involved us in the project by getting our feedback as they progressed with the Development. It could be why they were able to finalize on time.

What did you find most impressive or unique about this company?

They listen and try to understand the other party.

Are there any areas for improvement or something they could have done differently?

No, I think they are good as they are.

BACKGROUND

Please describe your company and your position there.

My name is Kelly Lankeu and I am the CEO of TissBoda. TissBoda is the first of the app hailing services offered by Tiss Safaris Limited, that provides a safe, efficient and affordable way to “boda”. Like many app hailing services, TissBoda comes in at a time when innovation and technology is providing the means to solve everyday problems.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symatech Labs Ltd, and what were your goals?

Development of our Motorcycle Hailing App that would allow the customers earn as they use the service to their medical cover.

SOLUTION

How did you select Symatech Labs Ltd and what were the deciding factors?

We went online and shortlisted a few companies we thought we could work with and ended up settling with Symatech Labs Ltd after looking at their portfolio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Development of the motorcycle ride hailing app that would be connected to the National Hospital Insurance Fund to allow the users earn as they use the Mobile Application. They used the Java Programming language for the work.

How many people from the vendor's team worked with you, and what were their positions?

We worked with three people but one person directly, the other two were usually copied in some of the conversations. The person we worked directly with was the Full Stack Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Symatech was able to translate our idea into exactly what we wanted. Also they advised in the areas where we needed clarity.

Describe their project management style, including communication tools and timelines.

They shared a time schedule before we started on the project and we usually communicated on email in regards to the progress. The approach was very consultative and they were keen to get our input as we progressed. We were able to finalize the project in time, just as they had specified.

What did you find most impressive or unique about this company?

They listened, try to understand and ultimately gave us a definitive way forward.

Are there any areas for improvement or something they could have done differently?

Not that we noticed, no.

BACKGROUND

Please describe your company and your position there.

I supervise the day to day activities of Kusema

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symatech Labs Ltd, and what were your goals?

We wanted a marketing tool that would allow Brands/Companies to have their products and services shared by social media users who are later on rewarded for doing the same. Symatech Labs was able to implement what we wanted.

SOLUTION

How did you select Symatech Labs Ltd and what were the deciding factors?

We shortlisted companies who we thought we could work with and after reviewing the capacities, we decided to go with Symatech.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

For a very long time we wanted to have a tool that would be able to connect Brands/Companies with their customers. An idea come up from a member of our team which we thought was brilliant.

That is when Symatech came to the picture and developed the Web App that would allow Brands/Companies to have their products and services shared by social media users who are later on rewarded for doing the same.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with two members from their team, the Quality Assurance and Web Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have managed to seek funds to enable us roll out the product as the prove of concept to the funders went very well.

Describe their project management style, including communication tools and timelines.

I would say that Symatech was very detailed when they were gathering the requirements. From their they sent us a technical proposal which had the timelines involved. Communication with them was very good and I think that's why we were able to finish before the scheduled deadline.

What did you find most impressive or unique about this company?

The company's attention to detail is very impressive.

Are there any areas for improvement or something they could have done differently?

At the moment we have not seen anything that they need to improve.

BACKGROUND

Please describe your company and your position there.

 a cab hailing company based in Kisumu Kenya

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symatech Labs Ltd?

Mobile Application Development Web Application Development

What were your goals for this project?

To have a mobile application that can connect a prospective customer to taxi driver together with having an administrative capability to manage the same.

SOLUTION

How did you select this vendor?

I was looking online when I saw their portfolio on their website and I got the sense that they will be able to deliver. I was very confident when we meet the first time, they were able to understand exactly what I want.

Describe the project and the services they provided in detail.

They provided us with a Technical Proposal which we went through. From that they commenced on building the solution, they did it from scratch if I can add that. They also run tests to ensure all was well before finalising and deploying.

What was the team composition?

There was a dedicated person for the Mobile App Development who worked hand in hand with a Designer, a Web Application Developer, a Database and Server management person.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have been able to onboard drivers easily as they find the Mobile Application easy to use.

How was project management arranged and how effective was it?

It was collaborative and very timely. I think they wanted us to be part of the development cycle which I really liked

What did you find most impressive about this company?

I'm impressed by their quality of work

Are there any areas for improvement?

They might need to get a communication person who is able to reduce the jargon that we sometimes found difficult to understand

BACKGROUND

Introduce your business and what you do there.

I’m the executive director of a nonprofit agency called AOLaw Africa that doubles as a human rights organization. We also do a lot of legal tech work.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Symatech Labs Ltd?

We needed a custom-made practice management solution to be used both internally, as well as externally for legal professionals like ourselves. We needed a secure communication platform where we could have direct interactions with other lawyers.

SOLUTION

What was the scope of their involvement?

Symatech Labs Ltd developed a mobile and web app for us. From scratch, their team built the secure platform, which facilitates communication between lawyers. Allowing them to access notices quickly, the platform connects lawyers with the judiciary, too. They integrated features such as a cost calculator based on the Kenyan billing platform. Their team was instrumental in the app’s launch, helping to make it accessible in the Google Play Store. Symatech Labs Ltd captured all the features we’d imagined for the product.

What is the team composition?

We were in touch with Brian (Software Engineer, Symatech Labs Ltd).

How did you come to work with Symatech Labs Ltd?

A colleague recommended them. We’d been let down by two previous vendors who didn’t really understand what we wanted. We spoke to three other firms but decided to partner with Symatech Labs Ltd because their team seemed to best understand our complex industry.

How much have you invested in them?

We spent around $5,000 with them.

What is the status of this engagement?

We worked together between November 2018–May 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our downloads have been skyrocketing. As the first of its kind, users have been impressed by the app, appearing to be even happier than we are. We’ve even gotten positive feedback from the Kenyan judiciary for the platform’s timely innovation because there’d been some serious communication barriers between them, practitioners, and the legal field.

Their team has made our work much easier to do with the automated system. Previously, we lost a lot of data and time because we’d use handheld books; a lot of important deadlines were missed. Since they developed this app for us, we’ve been perfect internally.

How did Symatech Labs Ltd perform from a project management standpoint?

We communicated by email and a dedicated WhatsApp group to connect in real-time regarding day-to-day tasks. We spoke on the phone occasionally, too.

Symatech Labs Ltd completed tasks way ahead of schedule. We were impressed with their team’s management abilities— performing beyond our expectations. The entire project was handled professionally, remaining available and responsive throughout the project. Their team reached out all the time.  

What did you find most impressive about them?

Symatech Labs Ltd handled the project as true professionals, which differentiates them from other firms. Their team had the ability to understand all of our ideas. Even though they aren’t experts, they developed a deep understanding of the complex legal concepts that were part of the platform. Working with Symatech Labs Ltd was a wonderful experience.

Are there any areas they could improve?

No, nothing comes to mind. We were super impressed with Symatech Labs Ltd.

Do you have any advice for potential customers?

Symatech Labs Ltd provides valuable services. The experience will be enjoyable and appreciated. 

BACKGROUND

Please describe your company and your position there.

I am the Business Development Manager in charge of digital learning solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symatech Labs Ltd?

• LMS development
• Swahili app development
• Payment gateways integration
• Web development

What were your goals for this project?

• A working app that sorts out learning challenges
• Easy to use online dictionary
• LMS that improves learning outcomes

SOLUTION

How did you select this vendor?

I got the contacts online

Describe the project in detail.

All the projects were android apps

What was the team composition?

They have a team of 3 developers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Very valuable product that we are currently delivering to schools

How effective was the workflow between your team and theirs?

Their workflow was very effective. There was a lot of team work and support from the technical team at Symatech Labs

What did you find most impressive about this company?

Cost effectiveness and determination for service

Are there any areas for improvement?

None for now

BACKGROUND

Please describe your company and your position there.

Environmental education and Ecotourism services

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symatech Labs Ltd, and what were your goals?

Customized software development.

SOLUTION

How did you select Symatech Labs Ltd and what were the deciding factors?

Closed /invited bidding Competing quotes from invited suppliers. Deciding factors: Organization capacity Experience Cost Statutory compliance

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Software design to meet client needs Connection with third party services required, storage, security, communication

How many people from the vendor's team worked with you, and what were their positions?

2. Director, developer,

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

-Software user interphase designed and tested -Third party service providers integration complete and tested -system launch/live -monitoring anc Evaluation

Describe their project management style, including communication tools and timelines.

Workplan provided Milestones identified Communication tools used email Timelines allowed for unforeseeable events. Most of design undertaken during the pandemic emergency of year 2020, characterised by a very dynamic business environment

What did you find most impressive or unique about this company?

They have the ability to simplify the project

Are there any areas for improvement or something they could have done differently?

Non for now.

BACKGROUND

Please describe your company and your position there.

I am the owner of VetHub, a mobile application aimed at connecting farmers / animal lovers to qualified registered veterinary professionals in Kenya. VetHub also acts as a business directory for veterinary related businesses as well as provide a platform where all veterinary related products can be sold within kenya.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Symatech Labs Ltd?

Symatech developed the application and a landing website. Symatech has been reliable partner and VetHub intends to request them for continual updates on the application

What were your goals for this project?

The goal is to have all farmers / animal lovers in Kenya get veterinary services to registered Vets and try to cut off middlemen especially where products are concerned.

SOLUTION

How did you select this vendor?

Checked on google play store for developers within Kenya. They applications were upto standard therefore we choose them.

Describe the project in detail.

We discussed with Symatech of what we wanted and they did everything from scratch.

What was the team composition?

They assigned a project manager and 3 application developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are yet to compile a definitive report

How effective was the workflow between your team and theirs?

Communcation between our team and theirs was perfect. we did not have any problems.

What did you find most impressive about this company?

They were able to complete the project within the set timeline. I appreciated it.

Are there any areas for improvement?

Improve on testing