What evidence can you share that demonstrates the impact of the engagement?
Our latest ordering system that Dave and his team helped build is considered an industry gold standard. Although the client we built it for had worked with other vendors in the past, they said since working with us, they couldn’t imagine pushing their orders anywhere else.
We’ve continued to work with SYDCON for all these years because we haven’t lost a single client due to a platform malfunction or instability. Their systems play such a critical role in making sure the right products go to the right clients in the right time frame, and they’ve done amazingly well. Our clients are always pleased with the product Dave and his team produce.
How did SYDCON perform from a project management standpoint?
They’ve become more than just a vendor — they’re a partner to us. Dave sits in on our IT planning committee and has a voice in what we’re working towards because we value his expertise. We’ve evolved together on the project management side, and while there’s always room for improvement, they’ve kept up with our growth as a company.
We have a platform to manage and track changes we make to a project. We also communicate with them over email and in-person.
What did you find most impressive about them?
They’re very innovative and nimble. We both started out as small companies, but as our businesses have grown, we’ve had to create a more rigid project management structure and adhere to stricter timelines. That has the potential to stifle creativity for everyone, but SYDCON has been able to work in the confines of the new and evolving arrangement.
They’re also strong partners because they’re client-centric and price competitive.
Are there any areas they could improve?
I don’t really have a critique. I’d say that we’re constantly evolving and improving to meet client expectations. We could always be tighter on rolling out project plans and testing products, but we haven’t had any major issues or problems.
Do you have any advice for potential customers?
SYDCON has always met our growing demands and tightening timelines, but they are a small business. Make sure you have a full understanding of your needs and relay that to them to ensure they can meet your needs.