What evidence can you share that demonstrates the impact of the engagement?
I thought photographers would freak out about the platform when it launched, so I didn’t leave myself any money for marketing. It exploded by word of mouth in the beginning, and it did really well for a few months, but then it tapered off. I didn’t do a marketing push, and I had no idea how to utilize Facebook or other platforms.
Still, user feedback has been excellent. People email constantly about how amazing the product is, and because the management is so easy, I can focus on improving the design and developing more features for the future. The peace of mind of knowing the platform works is brilliant. It’s built like a tank, and issues are incredibly rare. When they crop up, it’s usually because social media networks have changed their APIs. The stability blows my mind, because, in my experience, software can be so hit or miss.
How did Syberry perform from a project management standpoint?
I spoke to my project manager on Jira on an almost daily basis. We also communicated changes and questions on Basecamp to finalize designs. They were periods when we wouldn’t communicate for a week, but if something needed to be updated or changed, we’d communicate throughout the day. I took part in weekly meetings, but Syberry guided the effort for the most part. I’ve run into undisciplined contractors before who couldn’t stick to a schedule, but Syberry hit every projection along the way unless I made a change. They handled these requests formally and had me sign-off on any updated agreements.
As we moved closer to launch, I started seeing better alternatives to specific things and felt pressure to get to market as soon as possible. This led to anxiety and delays on my end, but Syberry was incredibly accommodating. They never got impatient with me or treated my ideas as dumb. They were always cordial, professional, and understanding, and if I was upset, they never responded defensively. Not butting heads with people on the project made my life so much easier.
What did you find most impressive about them?
Their organization-wide professionalism is their best quality. Everyone I spoke to was cordial and understanding and responsive. They were also flexible. If I wanted to add something separate from the initial quote, I’d put together a video or prototype to walk them through it, and they’d come back with a detailed breakdown.
There were no gray areas or misunderstandings because they were honest with me. We weren’t sure whether interfacing with social media platforms via APIs would be difficult, or even achievable, but they educated me on the risks, and we determined all our unknowns. This honesty extended back to their first proposal. There wasn’t any bloat, and they never surprised me with an extra charge.
Doing business with them was simple because they were highly organized. This helped me feel secure and enabled me to focus on the product itself. I didn’t have to worry about them disappearing or failing to deliver.
Are there any areas they could improve?
No, not that I saw.
Do you have any advice for future clients of theirs?
Talk to Syberry and compare them to others. You’ll see that Syberry understands how stressful and scary it can be to find and invest in a partner.