Swyft POS

BACKGROUND

Please describe your company and position.

I am the Founder of Urban Threads Collective

Describe what your company does in a single sentence.

We serve handcrafted burgers and sides using fresh ingredients and offer dine-in, takeaway, and delivery services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Swyft POS to accomplish?

• I needed a modern POS system that could streamline orders, split dine-in and online tickets, manage inventory, and improve kitchen efficiency.

SOLUTION

How did you find Swyft POS?

Online Search

Why did you select Swyft POS over others?

High ratings

How many teammates from Swyft POS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They procured my POS terminal, handheld tablet, and card reader, handled setup and menu programming, integrated delivery platforms, and trained my staff on billing, order routing, and reporting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Order processing time decreased, our kitchen display process runs smoothly, and we manage online and in-store orders without chaos. Customer wait times reduced noticeably.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very organized and supportive. The team stayed in touch until everything was running perfectly.

What was your primary form of communication with Swyft POS?

Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just install the system; they made sure my team actually understood it. The training helped us cut order time and eliminate manual errors immediately.

Are there any areas for improvement or something Swyft POS could have done differently?

Everything went smoothly. A video walk-through guide for refresher training would be a great add-on.

BACKGROUND

Please describe your company and position.

I am the Owner of Pizza Restaurant.

Describe what your company does in a single sentence.

We serve handcrafted pizzas and Italian dishes in a fast-casual setting with dine-in, takeout, and delivery options. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Swyft POS to accomplish?

• We needed a reliable POS system that could handle high-volume orders, manage online and in-store sales, and streamline kitchen operations. Our old system caused delays and made reporting difficult.

SOLUTION

How did you find Swyft POS?

Online Search

Why did you select Swyft POS over others?

High ratings

How many teammates from Swyft POS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Swyft POS procured and delivered the Toast POS system, installed all the hardware, integrated it with our online ordering platform, and trained our staff on both front-of-house and kitchen use. They also provided follow-up support during our first few weeks of operation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Order processing time decreased by 30%.
Online and in-store orders sync seamlessly.
We now get accurate daily sales reports in minutes instead of hours.
Customer wait times have dropped noticeably.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Efficient, transparent, and customer-focused. They kept us informed at every step and delivered exactly when they said they would. 

What was your primary form of communication with Swyft POS?

Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to go beyond installation. They stayed with us on opening weekend to ensure the system ran smoothly and our staff felt confident.

Are there any areas for improvement or something Swyft POS could have done differently?

Honestly, everything went smoothly. If anything, faster response times on minor support tickets would be great, but overall, they exceeded expectations.