Sword Software N Technologies Pvt. Ltd.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director and partner for the Blue Chap Group, a software company that consults within the aviation industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sword Software N Technologies Pvt. Ltd.?

They manage some of our development tasks.

SOLUTION

What was the scope of their involvement?

We provide them with a kind of functionality — specifications, designs, etc. Then, they have the development task and manage it on their own. They develop features, manage support, etc. We’re in close quarters with them as they work. The project is such excellent ongoing work I wouldn’t describe it as a project — I’d describe it as a collaboration.

This collaboration includes an iPad app. It’s meant for pilots in the cloud, to better manage their data and insurance. It’s a cloud database. We assign them to one or two tasks, they complete it, then we go to the next one.

What is the team composition?

Sword Software N Technologies Pvt. Ltd makes up the bulk of the team on this project. When we need resources, we go to them to bring people onto our team.

How did you come to work with Sword Software N Technologies Pvt. Ltd.?

Back in the beginning, of my company, I’d contact a freelance online network to add developers. The big issue was collaboration — we wanted the flexibility to call them in the middle of the night. They’d be able to handle that, so we went with them.

What is the status of this engagement?

We’re still working together, and we started in May 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They meet cost and time deadlines, but more importantly they do excellent work with the software. We continuously align on the feedback we were required to get, be it on outputs, feedback, or other ideas.

How did Sword Software N Technologies Pvt. Ltd. perform from a project management standpoint?

We’ve developed continuously on this. We’re using Trello and Skype. We’ve built a great way to work with them using these tools. It’s quite difficult to communicate across time zones, but they do a great job despite these obstacles.

What did you find most impressive about them?

I’m quite happy with their overall output.

Are there any areas they could improve?

No, other than the time zones, we have no issues.

Do you have any advice for potential customers?

It’s great to have a key contact point. They’ll know your product, know how to communicate, and decrease the chance for errors.