Switch Software Solutions

Introduce your business and what you do there

I am a software development manager at a global e-payments company.

What challenges were you trying to address with Switch Software Solutions?

We have been collaborating with them in the development of Gateways, as well as general software development.

What was the scope of their involvement?

We use Java and Angular.

What is the team composition?

The teams have changed over time.

How did you come to work with Switch Software Solutions?

The company started working with them as individual contractors at first, and then some of them stayed working with us over time. From then on, we expanded our collaboration and escalated the teams.

What is the status of this engagement?

We started working with them in 2015.

What evidence can you share that demonstrates the impact of the engagement?

The resources they have provided are very skilled. We have a very good relationship with them, they are very proactive, and they always provide great advice. As for Switch, we have a great relationship with them. They take very good care of their employees and motivate and train them. This is what makes them stand out from other companies.

How did Switch Software Solutions perform from a project management standpoint?

They are providing us with the resources we need timely, which is something very complex to do at the moment in our local market. They have managed to respect all of our requirements and schedules as well. As for deadlines, we manage the projects ourselves but their people always adapt very quickly and help us meet all of our goals.

What did you find most impressive about them?

Their skills, their efficiency, and their quick responses to requests stand out. They are also cordial and skilled at communicating.

Are there any areas they could improve?

I honestly can’t think of anything.

Please describe your company and your position there.

I'm the business development manager at Logisyn Advisors. We are an advisory firm focused on helping logistics companies find the mergers and acquisitions solution for them. 

For what projects/services did your company hire Switch Software Solutions?

We originally worked with Switch on the first version of our website, and we have worked with them on multiple projects since then. Most recently we worked with their design and development team to roll out the new phase of our website.

What were your goals for this project?

Our goals for this project were to update our old website to reflect changes in our business that have occurred over the last year.

How did you select this vendor?

T.J Wolfe, their head of U.S sales, contacted us years back about working with Switch. We found him to be very professional, and decided to give it a shot.

Describe the project and the services they provided in detail.

The Switch team built the original website, and recently did a new build of our updated site.

What was the team composition?

Daniel Sanchez was the project lead and our main point of contact while working on this project. Martin, Antony, and Hector were the team members. I believe Marcelo also handled parts of the dev ops.

Can you share any information that demonstrates the impact that this project has had on your business?

Because our website is so central to our company's sales and marketing and sales, the perfect website was a must. We have received multiple compliments from clients about our website since the very first deployment Switch did a few years back. Since the most recent updates to our website, we have seen a big bump in our engagement that I think can be credited to the work that Switch did.

How was project management arranged and how effective was it?

Daniel and the whole team were incredibly responsive during the whole process. Sometimes I would shoot him an email, and he would get back to me by the end of the day with a confirmation that our requests were received and in progress. Because of their responsiveness, we were able to beat all of our deadlines for deployment and move onto other matters regarding our business.

What did you find most impressive about this company?

I have been fortunate enough to work fairly close with Switch over the last couple of years. I think what really separates them from traditional development companies is how much they seem to care about us. They consistently simplify the process and handle the development without making our lives difficult. It has been a great experience working with them so far, and I am looking forward to continuing to do so in the future.

Are there any areas for improvement?

Nope

Introduce your business and what you do there.

Our organization is Allied World Assurance Company. It’s part of Fairfax Group. We do insurance and reinsurance, amongst other things. I’m the president of insurance services as well as the VP and manager of the insurance team in our IT division.

What challenge were you trying to address with Switch Software Solutions?

Our company switched software and was looking for a team of developers to work with our in-house developers. It was initially only for two applications but then expanded to overall projects. We needed developers to work on the frontend of our software, while the in-house team worked on the backend.

What was the scope of their involvement?

They were tasked to polish the integration system and develop the UI for all the systems. To do this, they served as the architect of design for the UI and revamped the interface for the application.

What is the team composition?

Their team had about 15 developers.

How did you come to work with Switch Software Solutions?

Our CEO received information about their rates, location, and services.

How much have you invested with them?

We’ve invested more than $500,000.

What is the status of this engagement?

We began working with them in March 2016, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Their work funnels from their team to me, then onto my team. We’re happy with the product they’ve delivered. In fact, relations started as a one-month trial and have evolved into a contract for more than three years now.

How did Switch Software Solutions perform from a project management standpoint?

They provide real-time communication throughout the day, and responsiveness has never been a problem. As far as finishing projects on time and dealing with usual issues or bugs go, they’ve been team players. Any faults wouldn’t solely fall onto their shoulders, it’s a joint effort.

What did you find most impressive about them?

Switch Software Solutions is open and honest. They aren’t afraid to confront or present alternate suggestions and solutions when necessary. They take ownership and treat our projects as their own. Their team is professional and easy to communicate with. We’re very happy with them.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Try to be open and honest with the team, and you’ll get the same transparency back.

Introduce your business and what you do there.

I'm a product manager at Chargify. We're a subscription management platform.

What challenge were you trying to address with Switch Software Solutions?

We were working on a Javascript library that would allow our customers to sign up their end users in a new way. We needed a vendor to help us develop a Javascript frontend.

What was the scope of their involvement?

Switch Software Solutions partnered with our in-house development team, which handled the backend development of our new Javascript library. We gave Switch specific requirements we had for the end product and they handled the design and the development of the frontend.

What is the team composition?

We mostly worked with our project manager, a designer, and two Javascript developers.

How did you come to work with Switch Software Solutions?

I found them through a Google search when I was searching for crowdsourcing development firms.

How much have you invested with them?

We spent about $18,400.

What is the status of this engagement?

I worked with them between June–August 2018.

What evidence can you share that demonstrates the impact of the engagement?

The new Javascript library has been a huge hit with both existing and new customers.

How did Switch Software Solutions perform from a project management standpoint?

They're very professional and handled their side of the project seamlessly. They were able to manage everything themselves, so there was no need for oversight from our side. We mostly used Zoom video conferencing, Slack, and email to communicate.

What did you find most impressive about them?

They were very responsive. If we had any questions or concerns, they communicated very well and explained to us why they were doing things a certain way. Also, the code they produced is very high quality and written in a way that makes it easy for us to maintain it long-term.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Trust their abilities and their instincts. They have excellent developers and project managers who do high-quality work.