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Data Warehouse Support & Analytics Reporting for Consultancy
"They've been exceptional team players."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I'm the principal consultant at a management consulting firm.`
What challenge were you trying to address with Switch Creative Solutions Inc.?
I was looking for a vendor with deep technical knowledge that could provide consulting for data warehousing engagements.
What was the scope of their involvement?
Switch Creative provides data warehousing support for one of our clients, a mid-level financial institution that offers a number of payment cards. They also provide analytics reporting of their daily operations. Working within the client's platform on AWS, they're touching technologies that include Amazon S3, AWS Glue, Amazon Redshift, and Terraform AWS.
What is the team composition?
I work with four people, including Simon (Founder, Switch Creative Solutions Inc.), a project manager, and a couple of developers. I have daily scrum meetings with our project manager.
How did you come to work with Switch Creative Solutions Inc.?
A friend of a friend recommended them. Compared to other vendors I shortlisted, Switch Creative offered the best resources for the job.
How much have you invested with them?
Our budget is $42,000, and we've spent about two-thirds of that thus far.
What is the status of this engagement?
We've been working together since March 2019.
What evidence can you share that demonstrates the impact of the engagement?
The fact that we've been able to proceed with this engagement at all is a testament to how great of a partner they are. To go from the POC to an actual data warehousing engagement would've been impossible given the amount of technical work that needed to be done without their help. We can completely count on Switch Creative to not only meet our needs, but to also keep the project on track. Once it's completed in the upcoming weeks, I'm confident we'll be very happy with the results.
How did Switch Creative Solutions Inc. perform from a project management standpoint?
They've been exceptional team players. Not only do I see them every day, but I also speak with my project manager multiple times a day. There's certainly no shortage of communication.
What did you find most impressive about them?
They're reliable, which is a big deal to us. They also offer a variety of skill sets, so they were able to match us with the right people on their team to meet our unique needs.
Are there any areas they could improve?
Nothing at this time. They've been very attentive thus far.
This review was updated by the client on August 25, 2020. The original star ratings were: Overall – 4.5, Quality – 4.5, Schedule – 4.5, Cost – 4, NPS – 5. New content is below:
BACKGROUND
Introduce your business and what you do there.
Consultancy specializing in data analytics
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Switch Creative Solutions Inc.?
Development experience and skills in AWS Glue and Pyspark
SOLUTION
What was the scope of their involvement?
All hands on development
What is the team dynamic?
2 developers working remotely with me as the lead.
How did you come to work with Switch Creative Solutions Inc.?
Personal recommendation
How much have you invested with them?
0 directly, but success of engagement is dependent on them
What is the status of this engagement?
Completed jan 2020
RESULTS & FEEDBACK
How did your relationship with the vendor evolve?
Long term relationship, with the analytics project following on from a successful poc
How did Switch Creative Solutions Inc. address the challenges that arose?
Good skill set and they followed directions
Describe the impact this engagement has had on your business.
Happy customer
How was project management handled?
Jira board
Is there anything that the vendor did well or that you would consider a strength?
Good skill set
What advice do you have for clients with similar needs to yours?
Use trustworthy and skilled partners
Switch Creative's support was critical to completing a highly complex data warehousing project, which the end-client was happy with. In addition to meeting client needs, their team was extremely collaborative, responsive, and communicative. Their reliability and technical aptitude set them apart. This review was originally 4.5-stars overall. It was updated by the client on August 25, 2020.