Repair Your Online Reputation

Swiftly Labs is focused on helping businesses and individuals monitor, restore and maintain their online reputation. We use a combination of ethical SEO techniques and Content Marketing to help our customers achieve the online reputation they deserve.

 
$1,000+
 
$25 - $49 / hr
 
2 - 9
 Founded
2018
Show all +
Calgary, Canada
headquarters
  • 3195 45 St SW
    Calgary, AB
    Canada

Portfolio

Key clients: 

Salesboom.com

Reviews

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Fixing Online Reputation for CRM Consultancy

"They only used ethical tactics to improve our online reputation."

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Feb. 2019
Project summary: 

After various failed experiences with other vendors, Swiftly Labs promised results or they wouldn’t charge for the work. They created over 60 pieces of content to offset negative and fake reviews.

The Reviewer
 
11-50 Employees
 
Atlanta, Georgia
Tom Greenberg
Professional Service Manager, Greenberg CRM Consulting
 
Verified
The Review
Feedback summary: 

In only about six weeks, Swiftly Labs was able to hide negative search results on the company and fewer clients are bringing this subject up. They have an efficient approach to meetings and reporting as well as great communication and creativity when it comes to producing quality content.

BACKGROUND

Please describe your company and your position there.

I’m currently working at Greenberg CRM Consulting in the professional services department. We help medium and large companies implement CRM strategies and aid in the software selection process.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Swiftly Labs?

We had a bunch of customers over the years go online and submit negative reviews about us, as well as some competitors defame us online. We tried addressing as many customer issues as we could, but some of the negative content was fake and submitted by anonymous people. We also tried to remove the negative search results without luck.

We needed someone to help us clean up our online reputation by removing or hiding the false and misleading accusations on the search engines. So we hired Swiftly Labs for the task.

SOLUTION

How did you select this vendor?

We worked with multiple vendors in the past, but they always failed at keeping their promises. We were approached by Swiftly Labs, and they made an offer we couldn’t refuse. They basically said that if they didn’t succeed, we didn’t have to pay them.

Describe the scope of their work in detail.

They worked on suppressing the negative search engine results about us by creating over 60 positive pieces of content on us. They claimed that they’d be able to clean our online reputation in 90 days or less, which they accomplished in only about six weeks.

What was the team composition?

We only worked one person from Swiftly Labs. He contacted us a couple of times every week and sent us a detailed weekly report on their progress.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It’s too early to say that our sales are increasing. However, fewer customers are bringing up the subject of old negative reviews because they are much harder to find.

How effective was the workflow between your team and theirs?

Swiftly Labs has people with great communication skills. They’d send us reports a day ahead of time so that our weekly meetings would be short and to the point.

What did you find most impressive about this company?

They only used ethical tactics to improve our online reputation. They also produced fast results.

Are there any areas for improvement?

Their pricing is a bit expensive in comparison to other reputation management companies, but it’s worth it considering we spent a lot of money on failed projects.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered results early.
  • 3.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They are great at content development.
  • 5.0 NPS
    Willing to refer