What was the scope of their involvement?
We approached SwiftKick Mobile to help develop a mobile solution for us. With SwiftKick, we built an iOS app, as most of our consumers work on that platform. It allows field users to log in and document their visit while they’re at the stores. They take notes and photos and then create new follow-up action items. So, that was the first round we did with SwiftKick.
The second round was to add a fully functioning reviews tool, which is kind of a survey or assessment of the store. They walk through the store and mark things as they go; such as whether the bathrooms are clean, if all the signage is brand compliant, and if there are handicapped parking spots. They can quickly run through the store, mark things down and take photos of things that are not compliant so that they can be followed up on later.
SwiftKick did a little bit of design. We have an in-house design team that created most of the designs for the screens, but SwiftKick offered suggestions on using the general iOS components rather than creating something custom, as it was more cost-efficient.
We started off with two resources from SwiftKick and ended with three. When we first built the mobile app, we didn’t yet have the web app or API’s finished. We worked in parallel, and they helped us a lot with the designing of our API’s to better work with mobile. They also provided a bunch of training sessions with our engineering team, to make sure our team understood what we were doing and why. SwiftKick provided some documentation in the form of slideware and then some presentations to our team.
One of our customers requested a multi-photo picker. We had originally started with just the ability to do a single photo. So, SwiftKick provided a lot of research and help in picking the right third-party library to use for the photo picker. They even did the prototype for us, and they added that very quickly.
How did you come to work with SwiftKick Mobile?
We originally found SwiftKick because Tim, one of the founders, had done some work for us in the past. He already knew our CEO and executives, so the CEO brought them in to pitch us and see if they were someone we would want to use. We had a couple of other vendors in the mix, but we decided to go with them due to the prior relationship. Everyone felt comfortable with their skillset.
How much have you invested with SwiftKick Mobile?
We’ve invested $50,000-$200,000.
What is the status of this engagement?
I believe the work began around March of 2015, and it is complete. We’ve gotten the app to a pretty solid state. We have SwiftKick make improvements from time to time, but we don’t have an open contract right now. We did two or three phases of the project, and the last phase was completed in October of 2016.