Sutraa Technosoft Pvt Ltd

BACKGROUND

Please describe your company and position.

I am the Director of Linux Solutions

Describe what your company does in a single sentence.

We rovide solutions in scanning for clients

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Sutraa Technosoft Pvt Ltd to accomplish?

Software development

SOLUTION

How did you find Sutraa Technosoft Pvt Ltd?

Referral

Why did you select Sutraa Technosoft Pvt Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Sutraa Technosoft Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Android App Development for Client Support: Develop an Android mobile application to provide support services to clients. The app will serve as a platform for clients to access resources, submit inquiries, and receive assistance. 

Objectives: Provide an intuitive and user-friendly interface for clients to interact with the support system. Streamline the process of submitting inquiries and accessing relevant information. Improve communication and response time between clients and support staff. 

Features and Functionality: 

• User Registration and Authentication: Allow clients to create accounts and authenticate themselves securely. Dashboard: Provide a personalized dashboard for clients to view their support history, ongoing inquiries, and important updates. 
• Knowledge Base: Include a searchable knowledge base with frequently asked questions (FAQs), troubleshooting guides, and instructional materials. 
• Ticket Submission: Enable clients to submit support tickets or inquiries through the app, including the ability to attach relevant files or screenshots. 
• Real-time Chat: Implement a chat feature to enable direct communication between clients and support staff. 
• Push Notifications: Send notifications to clients regarding ticket updates, system maintenance, or important announcements. 
• Analytics and Reporting: Include analytics functionality to track app usage, user engagement, and support performance. 
• Design and User Interface: Design an intuitive and visually appealing user interface (UI) for the app. Ensure a responsive and consistent UI design across different screen sizes and orientations. Implement a user-centered design approach, focusing on ease of navigation and intuitive interactions. 
• Backend Development: Develop the backend infrastructure to handle user authentication, data storage, and communication between the app and support systems. Implement secure data transmission and storage practices to protect client information. 
• Integration: Integrate the app with existing support systems, such as customer relationship management (CRM) software or ticketing systems, to ensure seamless data flow. Integrate third-party libraries or APIs for additional functionality, such as real-time chat or analytics. 
• Testing and Quality Assurance: Conduct thorough app testing to identify and resolve bugs, errors, or usability issues. Perform compatibility testing across multiple Android devices and OS versions. Ensure the app adheres to best practices for performance, security, and user experience. 
• Deployment and Distribution: Prepare the app for deployment on the Google Play Store. Follow the guidelines and requirements set by Google for app submission. Assist in the submission process and address any feedback or updates required. 

Key Deliverables: 

• Project Plan and Schedule: A detailed plan outlining the required development milestones, timelines, and resources. 
• Wireframes and UI Design: Visual representations of the app's screens and user interface design. 
• Android App: The fully developed and tested Android application, ready for deployment. 
• Backend Infrastructure: The backend system developed to support app functionalities and integration with support systems. 
• Documentation: Comprehensive documentation, including user manuals, technical specifications, and API documentation. 
• Support and Maintenance: Post-deployment support, bug fixes, and maintenance for a specified period. 
• Training Materials: If required, training materials or guides for clients to effectively use the app. Deployment Assistance: Support during the app submission process to the Google Play Store.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Cost savings achieved through process optimization or automation. Reduction in support staff workload or required resources. Return on investment (ROI) analysis, comparing project costs to tangible benefits.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They use a well Planning, Communication, Coordination and Monitoring to work, so that satisfied our expetations.

What was your primary form of communication with Sutraa Technosoft Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Innovative solutions, customer-centric approach, and social/environmental responsibility. Sutraa Technosoft Pvt Ltd brought exceptional talent and expertise to the project.

Are there any areas for improvement or something Sutraa Technosoft Pvt Ltd could have done differently?

There was nothing they needed to improve on.