SUSO Digital

BACKGROUND

Please describe your company and position.

I am the Delivery Director of a branding and digital marketing agency.

Describe what your company does in a single sentence.

We are a brand, digital, and marketing agency comprising strategists, designers, and technologists, partnering with purpose-driven organizations to enhance audience engagement and maximize business outcomes across the property, professional services, and leisure, tourism, and hospitality sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SUSO Digital to accomplish?

• Onsite technical optimization, including metadata and content optimization for our pages. 
• Offer bespoke SEO reports. 
• Educate our team about how SEO works and how we can integrate it into our service offerings.

SOLUTION

How did you find SUSO Digital?

Online Search

Why did you select SUSO Digital over others?

• Great culture fit
• Company values aligned

How many teammates from SUSO Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• SEO Retainer: SUSO provides on-site SEO recommendations and consultations for several of our pages. This involves ensuring that our pages are well-optimized for search engines and that the content is optimized for the target audience. We have regular calls with our account manager, who is at hand to answer any questions we might have about the SEO work. 
• SEO Reports: SUSO delivered SEO reports that provided an overview of our SEO performance. The reports clearly defined key findings that needed to be addressed, a list of keyword opportunities, and a detailed analysis of a relevant keyword that should be targeted, along with recommendations on how to optimize for said keywords. 
• Workshop: The agency also delivered an educational workshop with our team in January 2024, which was led by SUSO’s CEO, Will. This session was incredibly valuable for our team, who now have a much stronger understanding of how SEO works and what the main areas of focus should be for 2024.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Following the workshop, our team left having learned a great deal about the main components of SEO, making it much easier for us to send more pitches with an SEO option included, ultimately resulting in more SEO business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All SEO reports were delivered on time to a high standard. They're also helpful in answering any questions we have about the reports and SEO campaigns.

What was your primary form of communication with SUSO Digital?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We highly recommend SUSO to any agency that’s looking for an SEO partner.

Are there any areas for improvement or something SUSO Digital could have done differently?

The kick-off/onboarding wasn't quite as seamless or smooth as I had hoped. This was, in part, down to the lack of time and attention from our side. However, having more hand-holding, expectation setting, or management would have been useful to help prioritize or resource as needed for a quicker start.

BACKGROUND

Please describe your company and position.

I am the Director of Chris Johnson Vocal Coach LTD

Describe what your company does in a single sentence.

Voice education for singers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SUSO Digital to accomplish?

• Recover a hacked website and get it listed as safe again
• Migrated a website design from a temp site to the recovered one

SOLUTION

How did you find SUSO Digital?

Referral

Why did you select SUSO Digital over others?

Referred to me

How many teammates from SUSO Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

My website was hacked in September 23, but I didn't notice until November that year. That meant that I had to delete the whole site and Google had marked my site as unsafe, which really affected my business. I had conversations with other developers, but they were encouraging me to go with a new domain and redirect my old one to that. But, I had my previous website for 15 years and it had a lot of backlinks. So, I reached out to SUSO digital through a colleagues recommendation. 
They confirmed that recovering the hacked site was the much more favourable approach in the long run for SEO. I had a zoom meeting with a director and a developer and they quickly accessed the backend and all necessary tools to start the recovery process, migrate my design over, and signal to google to re-crawl the site. 
Within 48hrs, the site was migrated back to the hacked domain, on a new hosting package and was safe and listed on Google again. Just that day, I started to get enquiries again! It was fantastic.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Listed on google and marked as safe. Receiving enquiries as soon as that happened, after not seeing any new business for 3 months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The items were delivered ahead of time consistently. They listened to me and what I wanted, and were the first out of many to know exactly what they needed to do, and explained that to me very clearly during an initial meeting. That helped me understand the process, and the potential delays for each stage (which turned out to be less than anticipated)

What was your primary form of communication with SUSO Digital?

Email or Messaging App

What did you find most impressive or unique about this company?

We were thrilled with their confidence and speed. The SEO industry can be a bit like the Wild West, and I've had my fingers burnt before... but these guys are incredibly trustworthy. The updates from the main developer via WhatsApp were also very welcome.

Are there any areas for improvement or something SUSO Digital could have done differently?

Not that I can think of. Every aspect of dealing with SUSO was A-Class. I felt really confident throughout the process due to their professionalism from the outset.

BACKGROUND

Please describe your company and position.

I am the General Manager of Article Writing Co

Describe what your company does in a single sentence.

We are a content marketing and PR firm that provides content, strategy, and SEO to clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SUSO Digital to accomplish?

• SEO work on website
• To find and resolve SEO issues
• To get a detailed SEO audit report

SOLUTION

How did you find SUSO Digital?

Referral

Why did you select SUSO Digital over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from SUSO Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Suso did a full site audit, provided detailed information on potential for keyword optimization, potential content opportunities, competitor analysis, link building opportunities and provided a highly detailed report. They provide onsite inspection of certain errors/warnings/issues and resolved these issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website is running better and receiving more traffic because of resolved SEO issues. We have a detailed report that will serve us on developing content, link building, and other website optimizations for the whole year. We now have clarity on how to improve our SEO best to create inbound leads better.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their communication was excellent, all deliverables were handled in a timely fashion, and I was not disappointed at any point in the communication or the project results. They respond quickly and are always looking to provide the best customer experience.

What was your primary form of communication with SUSO Digital?

Email or Messaging App

What did you find most impressive or unique about this company?

They work quickly and efficiently, providing great results in a short amount of time. They communicate clearly and transparently about their processes, making the whole experience enjoyable. I will definitely work with them again.

Are there any areas for improvement or something SUSO Digital could have done differently?

Not that I noticed.

BACKGROUND

Please describe your company and position.

I am the Managing Director of Prodigi.

Describe what your company does in a single sentence.

Remote/Offshore tech talent suppliers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SUSO Digital to accomplish?

SEO

SOLUTION

How did you find SUSO Digital?

Referral

Why did you select SUSO Digital over others?

• Great culture fit
• Good value for cost

How many teammates from SUSO Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Hired Suso to help with our SEO. Used them on multiple briefs since. Mostly tech SEO but also audits and competitor analysis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved overall traffic 
• Resolution of various issues preventing better rankings and crawling

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Great PMs and AMs
• They were on point, knowledgeable, consultative, and courteous.
• Prompt communication 
• Great visibility on progress and regular updates
• Great reporting

What was your primary form of communication with SUSO Digital?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Dealt with many SEO companies that hid behind the jargon and search engine algorithms to justify poor performance. Suso was always clear about their recommendations, clear strategy, and action plans, which they executed on time and on budget.

Are there any areas for improvement or something SUSO Digital could have done differently?

Not at this stage

BACKGROUND

Please describe your company and position.

I am the Director of Ethix Digital

Describe what your company does in a single sentence.

Ethix Digital is a digital marketing agency that specialises in Paid Search and Paid Social for purpose-led organisations, from charities to sustainable brands to cultural organisations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SUSO Digital to accomplish?

• Provide SEO training to our team
• A preliminary SEO site audit

SOLUTION

How did you find SUSO Digital?

Referral

Why did you select SUSO Digital over others?

Referred to me

How many teammates from SUSO Digital were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

As part of our agency partnership with SUSO they provided an introduction to SEO training session for our whole team as well as a free preliminary website audit.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our team now has a much better core understanding of how SEO works and we're better able to speak to our clients about it. From the site audit we had clear actionable improvements that could be made to improve our site speed and broaden the number of keywords we're ranking for.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Organising the training session was very smooth and SUSO made the time to come to our offices in person, which was very much appreciated. The website audit was delivered promptly after the session.

What was your primary form of communication with SUSO Digital?

In-Person Meeting

What did you find most impressive or unique about this company?

Their very generous approach to agency partnerships was impressive, providing free in-person SEO training sessions at a high quality.

Are there any areas for improvement or something SUSO Digital could have done differently?

Nothing at this stage.