What evidence can you share that demonstrates the impact of the engagement?
I estimate that we have tens of thousands of users at this point. We receive fairly regular feedback from our users, and their input is mostly positive.
We’ve never had a failure as a result of Susco Solutions’ work. The only difficulties we experience are a result of Apple making changes to its operating system. In those cases, our app doesn’t work correctly, but Susco Solutions makes the appropriate fixes each time.
How did Susco Solutions perform from a project management standpoint?
Our project has succeeded because of the stability of the project manager role. We’ve worked with the same person since the first day. We regularly interact now, even when we don’t have a contract in order. Whenever we are ready for enhancements or additions, I know their team will be responsive.
What did you find most impressive about them?
They’re predominantly a young group of developers, but nothing’s impossible to them. They’re energetic, they want to do well, and they’re very responsive.
Are there any areas they could improve?
We negotiate our contract down to the minimum budget necessary to complete our stated tasks. That doesn’t leave a lot of room for testing. Whenever they send me a version of the product to test, I’ll find elements that I believe should have been fixed before delivery. They test the application, but not too extensively. The root of this problem is partly our responsibility because of how we structure the contract.
Do you have any advice for future clients of theirs?
It is critical to document and specify the requirements of the project. This notion is true for any provider, but especially so for Susco Solutions as a small company.