solve together

Susco develops custom business software, mobile apps, and Salesforce applications to enable businesses to improve their workflow, better engage with their customers and create great products

 
$50,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2005
Show all +
Metairie, LA
headquarters
  • 710 Papworth Ave.
    Metairie, LA 70005
    United States

Portfolio

Key clients: 
  1. App Task Force - Uber-like mobile app for reporting crime and dispatching police.  In use in New Orleans and beyond.
  2. PosiGen - Solar for all.  Extensive Salesforce development and portals for customers, vendors.
  3. Star Service - major HVAC service provider.  Legacy System conversion of a massive internal system.  Added a feature-rich mobile workforce component.

Reviews

Sort by

Development of Full Claims Management System

“We've worked with them for three years and haven't had any issues. Everything has been on point.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2016 - Ongoing
Project summary: 

Susco Solutions developed proprietary software for claims management from scratch.

The Reviewer
 
1-10 Employees
 
New Orleans, LA
Richard Broom
President, MD Claims Group
 
Verified
The Review
Feedback summary: 

The system has transformed information management and improved the ability to target resources. Maintaining open lines of communication, Susco Solutions managed a collaborative development process. Highly responsive, they’re able to understand needs and translate those into the final product.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m co-owner of MD Claims Group, an independent adjusting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Susco Solutions?

We needed a software program to help track assignments and files of property and auto liability claims as well as invoicing for the work performed.

SOLUTION

What was the scope of their involvement?

Susco Solutions built the entire system for us. The program tracks everything associated with a claim including claimant information, activity logs, files like documents and photos, and invoicing. Users can create and manage profiles. The program also automatically calculates commissions when services fees are set.

We initially met with them to give them an idea of what we wanted. We brainstormed together, decided the best options, and they built the program to our specs. The program was completed in July but we continue to revise and update.

What is the team composition?

We worked with the Director of Projects and a lead programmer. We’ve dealt with as many as six developers over the years.

How did you come to work with Susco Solutions?

I knew three of the colleagues at Susco Solutions that had previously worked for a company I worked for. They understood what we wanted to it was easy to get started on the project with them.

How much have you invested with them?

We’ve spent more than $100,000.

What is the status of this engagement?

We started working with them in February 2016 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software has helped our payroll tremendously. We can target our resources. If, for example, we need an employee in a specific state with a specific license, we can filter to find what we need and target those specific people.

The system works well. It has never crashed on us. We sometimes find bugs but they’re minor fixes that are corrected within 24 to 48 hours.

How did Susco Solutions perform from a project management standpoint?

We communicate via email, phone, and text. The lines of communication are always open including to their owner.

Our work is highly collaborative. We describe what we want and they respond with ideas of what would be better, both from development and design perspectives.

They did great work. They’re responsive to our needs and, if something arises or there's an issue that needs to be fixed, very quick to get everything resolved for us. We've worked with them for three years and haven't had any issues. Everything has been on point.

What did you find most impressive about them?

Open communication and knowledge of what we were trying to get accomplished.

Are there any areas they could improve?

Everyone always works to get better but I can’t think of anything right now.

Do you have any advice for potential customers?

Make sure you can explain exactly what you're looking for in sufficient detail. They're good at translating what you want into the best possible system that can do what you need.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've always been on schedule.
  • 4.0 Cost
    Value / within estimates
    I always prefer for things to be less expensive. I think everybody likes to save a little money.
  • 5.0 Quality
    Service & deliverables
    I don't have any issues with their quality.
  • 5.0 NPS
    Willing to refer

iOS & Android Dev for Crime-Fighting App

"They’re predominantly a young group of developers, but nothing’s impossible to them."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2015 - Ongoing
Project summary: 

Susco Solutions designed and developed three versions of a crime reporting and prevention app: a citizen platform for Android and iOS; a police officer platform for iPads; and a web app for tracking all data.

The Reviewer
 
1-10 Employees
 
New Orleans, LA
VP Operations, Crime Reduction App
 
Verified
The Review
Feedback summary: 

Susco Solutions has proven to be a reliable partner that has coordinated all enhancements and application updates during an extensive engagement. The company’s ambition belies its small team. They offer a veteran project management presence and a capable development staff.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the vice president of a company that offers a crime-fighting application used by a few police jurisdictions in Louisiana.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Susco Solutions?

We hired Susco Solutions to build our mobile application that allows citizens to report crimes using an app.

SOLUTION

What was the scope of their involvement?

I provided documentation of the specifics we requested, and we relied on Susco Solutions to design and develop the application for Android and iOS. The app is built so that citizens can report crimes through the app, which alerts officers patrolling the neighborhood. They respond to calls using a tablet-based application. Information about the alert is recorded and stored in a database that authorities use for administration and tracking.

Susco Solutions delivered three versions of the application: the citizen app, which is available for Android and iOS; the officer app, which is exclusive to iPads and not available to the general public; and the web-based application, where all data are stored and reviewed.

We intentionally made a rudimentary first version because we wanted to determine its viability. After a few months of operation, we ruled it a success and devoted more money to make it more robust. We’ve continued to advance its capabilities since then, resulting in our current fifth version.

What is the team composition?

We’ve had the same project manager from the beginning, and we interact with 5–6 developers.

How did you come to work with Susco Solutions?

My business partner knew of their work from previous application projects.

How much have you invested with them?

The total cost of their services would be in the $200,000–$500,000 range.

What is the status of this engagement?

Our engagement began in January 2015. They completed our first version two months later. We’ve worked with them as necessary since then for small enhancements and our yearly updates.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I estimate that we have tens of thousands of users at this point. We receive fairly regular feedback from our users, and their input is mostly positive.

We’ve never had a failure as a result of Susco Solutions’ work. The only difficulties we experience are a result of Apple making changes to its operating system. In those cases, our app doesn’t work correctly, but Susco Solutions makes the appropriate fixes each time.

How did Susco Solutions perform from a project management standpoint?

Our project has succeeded because of the stability of the project manager role. We’ve worked with the same person since the first day. We regularly interact now, even when we don’t have a contract in order. Whenever we are ready for enhancements or additions, I know their team will be responsive.

What did you find most impressive about them?

They’re predominantly a young group of developers, but nothing’s impossible to them. They’re energetic, they want to do well, and they’re very responsive.

Are there any areas they could improve?

We negotiate our contract down to the minimum budget necessary to complete our stated tasks. That doesn’t leave a lot of room for testing. Whenever they send me a version of the product to test, I’ll find elements that I believe should have been fixed before delivery. They test the application, but not too extensively. The root of this problem is partly our responsibility because of how we structure the contract.

Do you have any advice for future clients of theirs?

It is critical to document and specify the requirements of the project. This notion is true for any provider, but especially so for Susco Solutions as a small company.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Application Development for Contracting Engineering Agency

"Their developers had in-depth knowledge and quick response times. They truly went above and beyond for us."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - June 2018
Project summary: 

Susco Solutions updated a logging software system to a responsive web application. They built modules in JavaScript and C#, created prompts to guide users, and included more intuitive backend logic.

The Reviewer
 
51-200 Employees
 
Baton Rouge, Louisiana
Project Manager, HVAC Services Company
 
Verified
The Review
Feedback summary: 

The app saves 100 hours per week and has received positive internal feedback for its user-friendliness and responsiveness. Susco Solutions delivered high-quality products on time. Despite some ambiguities at first, the team demonstrated diligence, in-depth expertise, and responsive client service.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a project manager for an HVAC services company. We repair and provide project work for HVAC systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Susco Solutions?

We have over a hundred field technicians across our two major offices. Our system required that they record their hours and equipment usage in person at each office weekly. We wanted a solution that our staff can access from anywhere with an Internet connection. We engaged Susco Solutions to revamp our logging system as a web application.

SOLUTION

What was the scope of their involvement?

Susco Solutions rewrote our existing Windows system as a web application. Instead of installing software on every team member’s desktop, users can access the system through a web address and a login ID. Susco Solutions added new features, screens, and modules. They incorporated more intuitive business logic that can constrain or seal data types as needed. Prompts now guide users through the system, helping them take the correct steps in performing each task. The web application responds to different screen sizes—from smartphones to desktop monitors—and is accessible through Google Chrome, Firefox, Safari, and Microsoft Edge.

Susco Solutions used Visual Studio to make an MVC in C#. A SQL database holds client login information while an Oracle database houses the rest of our backend data. The team also used JavaScript in Kendo UI.

What is the team composition?

We worked with 4–5 people throughout the project. Their project manager was my main point of contact, but we reached out to developers directly for more technical questions.

How did you come to work with Susco Solutions?

My boss found them through a colleague’s recommendation.

How much have you invested with them?

We spent over $130,000.

What is the status of this engagement?

We worked together from March 2016–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our technicians no longer have to come into the office to log hours and equipment usage. We also can automate processes within the new system. Altogether, Susco Solutions' web application saves us over 100 hours per week. Nearly every staff member—from our field technicians to executive-level leadership—uses the app; they find it intuitive, engaging, and highly responsive to different screen sizes.

How did Susco Solutions perform from a project management standpoint?

We ran into misunderstandings with the project manager at various points. Specific technical details seemed to fall through the cracks, and they didn't always follow timelines. However, I suspect these are problems in any large project. We coordinated mainly via email, but we also had calls and in-person meetings to discuss more complicated issues.

What did you find most impressive about them?

Their developers had in-depth knowledge and quick response times. They truly went above and beyond for us. Susco Solutions also offered services outside of our original scope for no extra charge. They set up our databases and implemented Microsoft Azure for us, which we appreciated.

Are there any areas they could improve?

Their rates were on the higher side compared to other vendors we considered. However, Susco Solutions offered excellent service and technical expertise throughout our engagement.

Any advice for potential customers?

Make sure that the project manager is aware of all deadlines in advance. It can be difficult to predict how long a large software development project might take, but regular reminders about timelines may help keep progress on track.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer