Solve Together | Developing Intuitive Software

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VERIFIED

Improve your business’ internal workflows and engagement with stakeholders with a custom solution from Susco. Whether you need a partner to augment your internal development team or an independent development resource, Susco is ready to transform your business- specializing in custom business software, legacy system conversions, mobile workforce apps, client portals, and commercial mobile applications.

 

Companies like yours deserve a third-party development team that is transparent and understands that your software solution should be tailored to meet your specific project business goals. Design your custom software with Susco and gain additional peace of mind that your project is in good hands. , We have a streamlined analytical process to identify trends, and work with you and your team to continuously adjust the software as your needs change.

 
$50,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2005
Show all +
Metairie, LA
headquarters
  • 710 Papworth Ave.
    Metairie, LA 70005
    United States

Portfolio

Key clients: 
App Task Force - Uber-like mobile app for reporting crime and dispatching police.  In use in New Orleans and beyond. PosiGen - Solar for all.  Extensive Salesforce development and portals for customers, vendors. Star Service - major HVAC service provider.  Legacy System conversion of a massive internal system.  Added a feature-rich mobile workforce component.
Alacrity Solutions (formerly Worley) Image

Alacrity Solutions (formerly Worley)

Susco Solutions provided software development and staff augmentation services for multiple projects for an insurance company. Their team worked on system integration and efficiency projects.

Alphapex Image

Alphapex

Susco Solutions developed a web app for a construction subcontractor to schedule and manage jobs. The app enables field teams to input data and send texts. They will enter phase two of development soon.

Gilsbar Image

Gilsbar

A major insurance agency with 100 users was paying over $10,000/month for an off-the-shelf policy management system that didn’t fully meet their needs. We replaced it with a 2.5-year payback. Going forward it’s less than $1,000/month to support and we eliminated manual double-entry. This represents $100,000 per year in cost savings.

Star Service Management Ssytem Image

Star Service Management Ssytem

In the HVAC industry, a day at the office is never the same. A fleet of technicians spends most of the workday out in the field responding to repair calls or conducting normal maintenance. Communication between dispatchers and drivers is ongoing, and careful records of the day’s work is essential. Susco worked with a Star Service, Inc. to build a mobile-friendly web application that streamlined communications and improved the

company’s daily operational efficiency.

As a result of this software investment, Star Service has reduced weekly reporting time by 4 hours, accounting for a 12 percent increase in technical efficiency.

The Challenge

The client’s old system only worked when installed within the company’s internal network, with a limited field application that did not give field technicians full access to complete reporting. Since the legacy system was written in Delphi, which is not a commonly used language, it made it less agile and more difficult to update or integrate with other applications. As a result, it was slow and crashed frequently.

The Susco Solution

Susco replaced their legacy desktop CRM application and connected field application with one unified, mobile-friendly SMS-enabled web application. By working closely with the Star Services team, Susco was able to keep its backend database in order to minimize disruption to the organization’s daily operations during the transition. All software was also moved to the cloud for hosting to provide access anywhere, creating a much faster user experience.

In addition to the improved user experience, the new software provides:

  • Increased speed to help improve efficiency and reliability
  • Added security features to protect user and client information
  • Scalability and modularity for a flexible, agile system that grows with the company

Once migration was complete, Susco’s developers also completed a dispatch tool that integrates with the company’s GPS in their fleet of vehicles. This allows dispatchers to see where technicians are in the field at all times for easy communication and added accountability. Now, technicians can also complete their reports while they work, 100 percent in the field using the field application. Everything happens in real-time as part of the job, rather than devoting extra time going back to the office for reporting.

App Task Force Image

App Task Force

Commercial mobile apps can help businesses reach and engage with their ideal audience more effectively by leveraging the latest technology trends. Susco helped the New Orleans-based SDT Productions develop custom mobile apps for their French Quarter Task Force initiative in order to reduce area crime and improve communication between law enforcement and residents.

Since the launch of the apps, the task force has reported

a 45 percent decrease in area crime.

The Challenge

As a primary goal of the task force, SDT Productions needed an efficient, easy way for members of the community to participate more actively in fighting local crime. Additionally, patrol officers were spending a large portion of their shift on administrative work, which decreased their response time and made their workflow less effective. Because of these two primary challenges, there was also no clear way for patrol officers and residents to communicate and work together to keep the community safe.

The Susco Solution

In order to address the needs of residents and patrol officers, as well as administrators who track and respond to incidents, Susco created three distinct applications focused on each user experience.

 

  1. A mobile app on iOS and Android for members of the public to report crimes using an Uber-like map and geolocation technology. Users can also post photos and text descriptions of crimes and access a public safety news feed with alerts.
  2. A management web portal application to allow task force administrators to track patrol officers’ responses to incidents and their locations in real time.
  3. A custom mobile application for task force officers responding to incidents that provides real time notifications when incidents are reported.

Through ongoing improvements, the police and administrative applications now also allow police officers to enter trip sheet information about crimes directly into the app and export a report without the need for paper forms. Additionally, police and administrators can manage shifts by clocking in and out through the app and sending shift sheets to police supervisors for approval.

The application has been downloaded more than 24,000 times since its launch, and French Quarter Task Force officers have responded to over 36,000 calls.

Reviews

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Web Portal Dev for Hotel Management & Real Estate Company

"Feedback was open and fluid, and they finished everything way ahead of schedule."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2019 – Ongoing
Project summary: 

Susco Solutions developed a document management portal that lets users access and share files with different permissions. The team is currently working on additional features and functionalities.

The Reviewer
 
201-500 Employees
 
New Orleans, Louisiana
Peter Bowen
Org. Dev. Specialist, J Hospitality & Development
 
Verified
The Review
Feedback summary: 

Internal stakeholders predict that the product will lead to greater efficiency and increases in overall revenue. Proactive and diligent, Susco Solutions leverages a methodical workflow to surpass deadlines and other delivery expectations. Customers can expect a dedicated, innovative partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re a hotel management and real estate development company. We own more than 20 hotels and currently manage 18 of those. I’m on the area executive team at our home office. My team oversees the collection of properties and the folks that operate on the ground. I don’t have an official title, but my focus area is organizational development and expansion.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Susco Solutions?

Our operations methods were pretty outdated, and we realized that we couldn’t keep adding new properties with third-party management using our existing system. We hired Susco to help us streamline our document management.

SOLUTION

What was the scope of their involvement?

Susco built a dynamic document manager that we call the J collection portal. It’s an enterprise-level document management solution. You can think of it as a repository that can be used to share critical documents with various permissions across a single organization.

The product exists as a web portal, and we had Susco work with our IT specialist at the beginning to set up our Azure cloud account. From what I understand, they’ve added a number of different pieces to our stack to accommodate each functionality.

We’re planning to add new features moving forward. Susco helped us discover ways to modify the product to match the changes we’ve seen in our business. Right now, we’re working on a home page that users can customize based on their department. We’re also building a preview feature so that documents can be viewed within the portal, instead of requiring a download. 

Even farther down the road, we’re hoping to revisit our branding and make our user logs more robust. We would also love to integrate the portal with our payroll system to streamline that process.

What is the team composition?

Daniel (Director of Projects, Susco Solutions) was our project manager, but we had another team member who completed a majority of the work.

How did you come to work with Susco Solutions?

Neel (CEO, Susco Solutions) made a few trips to our office to sit down with various stakeholders. He consulted with us to make sure that we understood our own needs and what we wanted to build.

We talked through a tremendous amount of use cases, providing context on what’s worked in the past. We were able to refine the scope and generate a project timeline, and soon after, we officially decided to engage with them.

How much have you invested with them?

We’ve spent $70,000 so far, and we’ve already set aside another $50,000 to continue doing additional work.

What is the status of this engagement?

We started phase one in August 2019, and finished in October. They’re still doing user acceptance training, and we’ve signed on for another scope of work.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The impact has less to do with ROI and more to do with how mature we are as a company. I’m predicting that it will have a significant impact over the long term regarding our internal communication and external partnerships.

At this point, we’ve been able to leverage the product as a sort of sales tool, especially as we keep adding more hotels. It creates a new level of legitimacy for our operational procedures. Not only will it increase efficiency and productivity moving forward—but we’re also expecting to see it generate additional revenue.

The product is reliable, and we’re happy with the initial functionality. There were a few bugs in the early stages when we started interacting with it, but Susco was quick to fix anything that we found. 

We’ve also remained under budget for the project, even though the portal they delivered is exactly what we asked for. When we started using it, we realized that we wanted to increase the scope and spend more money. We sat back down with the team to have another discovery session and came up with a plan for features and functionalities that we want to add.

How did Susco Solutions perform from a project management standpoint?

Daniel, our project manager, is great, and typically responds within minutes. Also, during phase one, Neel was copied on every email that we sent. There’s been plenty of transparency, and no need to escalate because everyone from their end is eager to collaborate and provide insight. 

They did an excellent job of laying out each piece of the scope, which helped us track each part through to completion. Feedback was open and fluid, and they finished everything way ahead of schedule. Aside from email, we used video calls and screen shares to communicate. We were able to have demos using these live screen shares. 

What did you find most impressive about them?

We interviewed a couple of other local vendors, and Susco stood out in terms of their availability to meet and the nature of their deliverable. Some of the other vendors we spoke to were vague in their presentations and seemed to be more concerned with hosting or owning the product. That was unappealing to us because we didn’t see any value in paying high monthly rates for that, which is what those other firms wanted.

Are there any areas they could improve?

I shared this with Neel, but I had unrealistic expectations due to my lack of experience with custom software development. There were times when I wish they’d held my hand a bit more, and I don’t think they always understand my concerns.

For example, I was mainly focused on the branded elements of the product at the beginning rather than the functionality. I wish they’d been more direct with me about what I should’ve been focusing on.

Do you have any advice for potential customers?

Look into the other systems and solutions they’ve built. I didn’t start asking those questions until later on, and that’s how some of our upcoming features came to be. You might have a fleshed-out product in your mind, but if you go a bit deeper, you may discover new ways of looking at it.

5.0
Overall Score The communication was fluid and fast, and we had people at various experience levels participating. It was like an ideal think tank.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I would give them more than a five if I could. They committed to timelines and deadlines that were much shorter than our initial predictions.
  • 5.0 Cost
    Value / within estimates
    We feel that the total cost of the project is much more in line with our budget and needs, compared to other vendors.
  • 5.0 Quality
    Service & deliverables
    We’re very happy with the deliverable. As a hospitality company, we feel that they did everything with the highest level of customer service.
  • 5.0 NPS
    Willing to refer
    I've already recommended them.

Software Development Projects for Insurance Company

“They have a genuine understanding of our business that has helped us not miss a beat.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov 2018 - October 2019
Project summary: 

Susco Solutions provided software development and staff augmentation services for multiple projects for an insurance company. Their team worked on system integration and efficiency projects.

The Reviewer
 
1,001-5,000 Employees
 
Hammond, Louisiana
Adam Menszer
SVP of IT, Worley
 
Verified
The Review
Feedback summary: 

The development projects have allowed the business to continue functioning during a period of rapid acquisition. Susco Solutions integrates seamlessly into the internal team, adopting their preferred technologies and project management systems. Their team is technically skilled and personable

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the senior vice president of Worley, we operate in the insurance claims space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Susco Solutions?

We’ve been in the growth phase for the past four years where we’ve acquired a number of companies that operate in our space whether they were competitors or just ways for us to diversify our business. We have an internal development team, but due to the growth of the company we haven’t ben able to keep up with the pace of growth and business needs from a development standpoint.

SOLUTION

What was the scope of their involvement?

Susco Solutions helped us with a major integration effort related to our workforce management system. They operated within a staff augmentation model for that effort and extended the bandwidth for our internal development team. Their team works in the Microsoft stack, including .NET and SQL Server.

Their team helped automate background checks for our workforce since we have some regulations we have to comply with. There’s some nuance to that so they developed a tool that integrated our background check provider and built our compliance rules into the system. 

Their team has handled a bunch of other projects for us. They have worked on software efficiency projects for us, often automating processes that were at one point manual. They helped us with a mapping tool with one of our contractor networks that helped us geographically understand where we were at risk for a business perspective.

A lot of our workforce is continuing their education and their team integrated our learning management system into our platform. Susco Solutions has developed an integration that pulls all of that information into our workforce management system so that we have a better understanding of how trained and skilled our resources are.

What is the team composition?

The size of their team has varied throughout the year, right now it’s a team of five developers. Neel (Founder & CEO, Susco Solutions) is our main point of contact. Other members of my team work directly with members of the Susco Solutions team.

How much have you invested with them?

We have invested about $500,000 at this point.

What is the status of this engagement?

Our ongoing engagement with Susco Solutions began in October 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Susco Solutions has helped us run our business ever since being hamstrung by our own resource constraints. Having them be able to step in and provide value has been our saving grace. They have a genuine understanding of our business that has helped us not miss a beat.

Thanks to Susco Solutions we haven’t had to delay projects. We’ve been able to continue growth while completing integration projects on schedule.

How did Susco Solutions perform from a project management standpoint?

Susco Solutions is integrated enough with our internal development team to where they’re using our software stack in some cases. They have their own issue tracking system but have adopted Jira, which is what our team uses. It’s been a seamless partnership. Any issues are typically resolved within a day.

We have frequent conference calls with members of their team. They consistently email a follow up of the call with the action items and takeaways we discussed. We haven’t had any scope or budget issues or any delays. They’ve checked all the boxes. 

What did you find most impressive about them?

Susco Solutions is flexible and responsive. They don’t have rigid internal practices that prevent innovation. They’ve responded well to our internal changes and requirements. Susco Solutions’ ability to integrate with our internal development team was an added benefit. We didn’t have to entertain multiple technologies and coding practices.

Are there any areas they could improve?

No. Anytime you engage with partners, there are things that you have to figure out along the way. Our teams have a continuous feedback loop, so any issues that arise are smoothed out very quickly.

Do you have any advice for potential customers?

Don’t treat the relationship as a traditional vendor/client relationship. That has it’s benefits, of course, but we’ve been able to maximize our work by treating each other as partners. The rigidity of those relationships prevents both parties from being able to maximize the relationship.

5.0
Overall Score Everybody I’ve worked with over there has been phenomenal.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We’ve never had any issues, any delays were caused by internal issues.
  • 5.0 Cost
    Value / within estimates
    They’ve been competitive from a cost standpoint.
  • 4.5 Quality
    Service & deliverables
    Their deliverables have been consistently good.
  • 5.0 NPS
    Willing to refer
    hat’s a no brainer, we value the relationship and they’ve become a partner for us.

Cash Management Software for Casino Gaming Company

“Their ability to catch on to a niche set of operations was pretty impressive.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2019 - Ongoing
Project summary: 

Susco Solutions built automated reporting software that allowed a gaming company to track balances in real-time. Creating the solution from scratch, they conducted a thorough introductory phase at the start.

The Reviewer
 
2-10 Employees
 
New Orleans, Louisiana
Accountant, Casino Gaming Company
 
Verified
The Review
Feedback summary: 

The final web-based solution has boosted the efficiency of the internal team, allowing for a more streamlined, accurate reporting workflow. Due to the robust deliverables, managing data has become simpler. The team’s work ethic and attention to detail made for a smooth collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an accountant for a casino gaming company. Our company owns and operates equipment, delivering it to sites for customer use. We monitor their performance after that.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Susco Solutions?

We needed a software solution for our cashiers who issue payouts. They needed to be able to better report on balances.

SOLUTION

What was the scope of their involvement?

First, they were briefed on our mission and daily operations. From start to finish, their team examined our back-office responsibilities and processes in order to gain insight into our business. Since then, they’ve been involved in overseeing our workflows, listening to our challenges and building software solutions from scratch to prevent issues surrounding data reporting. 

They’re providing a web-based solution to improve our management capabilities. Because of the software, we’ve been able to get real-time reporting on balances in ways we couldn’t before.

What is the team composition?

I work directly with two people: Neel (CEO, Susco Solutions) and Sean (Application Developer, Susco Solutions). Sean is my main point of contact, but Neel also checks in to ensure that I’m being serviced properly. 

How did you come to work with Susco Solutions?

We found them through their reviews on Clutch. They had great ratings, so we called them for a consultation. Neel came to our offices and explained Susco Solutions’s capabilities. Based on the meeting and their proposal, we decided that they were a match. 

What is the status of this engagement?

Our work started in January 2019, and it's still ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Now, we’re better able to manage and collect data. That’s improved efficiency by far because we have access to real-time information as opposed to having a lag in our reporting. The software has been reliable and functional. Their team also addresses any issues within 48 hours. On top of that, everything was delivered on time and within budget. 

How did Susco Solutions perform from a project management standpoint?

They were very efficient communicators. Sean took the time to do a walkthrough of our office to get a better understanding of our operations. In one pass, he was able to really nail down our processes. Their ability to catch on to a niche set of operations was pretty impressive.

The grasp of our business helped inform the software development. We communicated mostly over email, but our software also has a support ticket feature that we used with them.

What did you find most impressive about them?

I often have difficulties providing detail on what our operations entail. Like I said earlier, they understood our back-house processes right away. While no software is perfect, they were able to work out kinks in our beta testing phase quickly. They were very responsive in that effort.

Are there any areas they could improve?

Lately, they’ve been gaining some traction because of their quality services. The only negative thing I could say is that this has the potential to limit their capacity. Still, they’ve never been behind schedule, and projects are always completed on time.

Do you have any advice for potential customers?

Know what you want in your product in order to shorten the time frame. They can’t provide a service to you if you’re not sure what you’re looking for. This was the only thing that ever delayed us.

5.0
Overall Score It’s been exciting to see how they’re able to develop solutions for our company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Nothing’s ever been delayed.
  • 4.5 Cost
    Value / within estimates
    It’s an investment, but we get good value for our money.
  • 5.0 Quality
    Service & deliverables
    They hit every deadline and delivered quality solutions.
  • 5.0 NPS
    Willing to refer
    They’ve been great partners.

Web App Development for Construction Subcontractor

“They deliver exactly what they promise.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2019 - Ongoing
Project summary: 

Susco Solutions developed a web app for a construction subcontractor to schedule and manage jobs. The app enables field teams to input data and send texts. They will enter phase two of development soon.

The Reviewer
 
51-200 Employees
 
Plano, Texas
Charles Covey
President & Owner, Alphapex
 
Verified
The Review
Feedback summary: 

The platform has garnered overwhelming feedback from internal stakeholders, who attribute their positioning as a technologically advanced subcontractor to Susco Solutions’s development capabilities. The team excels at managing expectations and executing change requests. They communicate seamlessly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president and owner of Alphapex, a construction subcontracting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Susco Solutions?

We needed to create a scheduling system that would allow our field team to get the information they needed in an efficient and timely manner. We were unable to find anything like this in the marketplace.

SOLUTION

What was the scope of their involvement?

My team knew the result we needed but didn’t know how to get there, and Susco Solutions walked us through the process. They explained what they could or couldn’t provide. The team created an outline based on our expectations. Once we reviewed the outline and made a few adjustments, we moved forward with development.

Susco Solutions developed a web-based app for field scheduling and managing construction jobs. We told them what features we wanted, and they implemented them. The app allows us to input data, schedule jobs, and send text messages to our team members.

After they finished development, my team realized there were a couple of things we hadn’t considered. Susco Solutions went back in and made all of the requested changes very quickly. We’re going to start phase two with them shortly.

What is the team composition?

We worked with Daniel (Director of Projects, Susco Solutions) and Brent (Senior Application Developer, Susco Solutions).

How much have you invested with them?

I would say we’ve spent over $30,000 so far.

What is the status of this engagement?

Our work together began in August 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They deliver exactly what they promise. Everything is working well. Our partnership with Susco Solutions allows us to be the most technologically advanced subcontractor and remain at the forefront of our industry.

The feedback from our team has been overwhelmingly positive. The web app allows our field team to get the information they need quickly and efficiently, which ultimately enables them to do a better job.

How did Susco Solutions perform from a project management standpoint?

Susco Solutions was very thorough during the frontend process of information and expectation gathering. Then, they were great to work with during the development process. Their team provided excellent feedback.

All of their work has been delivered on time and within budget. Even though it was outside of the original scope, they went back in and made changes to the final product when we requested it.

Communication is one of their strong points. They know how important it is to properly vet all of the client’s expectations before beginning, and they’re very communicative throughout the process. Whenever we have questions, they explain everything in layman’s terms. We’re not a tech company, and they’re understanding of our lack of technical knowledge. They work with us throughout the process and give us all the information we need.

What did you find most impressive about them?

I think where Susco Solutions really excels is in their ability to communicate and have all information well-delineated before beginning development. This makes the process smooth, easy, and predictable.

Are there any areas they could improve?

Nobody’s perfect, but at the moment I don’t think there’s anything I’d change about this process.

Any advice for potential customers?

Don’t wait on engaging them; I wish we had two years ago.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve met all deadlines.
  • 4.5 Cost
    Value / within estimates
    They’re not the cheapest, but the value is easily recognized by us.
  • 5.0 Quality
    Service & deliverables
    They did exactly what they said they were going to, meeting our expectations 100%.
  • 5.0 NPS
    Willing to refer
    I’ve already recommended them to other people.

Platform & App Dev for Healthcare Risk Management Company

Susco Solutions has always been committed to us.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2014 - Ongoing
Project summary: 

Susco Solutions serves as a software partner to a healthcare risk management company. Amongst many projects, they’ve developed a platform and iOS apps. They do updates and provide server management.

The Reviewer
 
11-50 Employees
 
New Orleans, Louisiana
Founder, CareRise
 
Verified
The Review
Feedback summary: 

Their unwavering ability to satisfy requirements and deliver software that drives internal productivity supports long-term engagement. Flexible, responsive, and accessible, the team is committed to meeting, if not exceeding, expectations. They provide value for cost and often outpace deadlines.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of CareRise, a healthcare risk management company. We utilize web-based software technology to manage risk in healthcare facilities.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Susco Solutions?

Our goal is to minimize risk and drive quality of care to benefit patients and healthcare facility owners while stabilizing insurance premiums. We rate and score hundreds of different factors in healthcare facilities each month to develop risk profiles.

My company wanted to create a software platform that would allow registered nurses to visit facilities and, while on-site and with or without internet access, easily record the various factors we use to determine risk. The platform would then generate reports and graphs. Various levels of users need to use this platform, including administration, field users, and business partners.

SOLUTION

What was the scope of their involvement?

Susco Solutions has helped us on several software development projects. First, my team provided tremendous amounts of documentation, including blueprints, sketches, and workflow processes. We white boarded what we needed the platform to do, and from there, Susco Solutions developed a scope of work. Once we approved their proposal, they built out a Microsoft-based platform using Quick Base. They added additional code and built around the foundation platform to meet our business needs.

Susco Solutions also developed a booking app for care coordination. Hospitals are under constant pressure to quickly discharge patients, whether that’s back home, to a nursing home, or to assisted living. The app allows healthcare providers to see where rooms and beds are available so that they don’t have to make back-and-forth phone calls.

Susco Solutions has developed other software for us, all of which they built coordinating apps for.  I know they developed iOS apps because our internal sales team does presentations using iPads. I’m not sure if they developed for Android.

Currently, Susco Solutions manages our servers. They also ensure that Quick Base is up-to-date.

What is the team composition?

My main point of contact has always been Neel (Founder & CEO, Susco Solutions). The number of team members we work with varies based on the project, but I’d say we engage 5–10 people at any given time.

How did you come to work with Susco Solutions?

We were looking for a new provider to build software for us, and Susco Solutions was among the top three vendors that we came across. Although I have various professional connections to Susco Solutions, my company’s COO at the time found them.

How much have you invested with them?

My company has spent hundreds of thousands of dollars.

What is the status of this engagement?

We began working together 4–5 years ago, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’ve completed all projects to our satisfaction. The platform has created extreme efficiencies and flexibility, as nurses can now score hundreds of factors, with or without an internet connection. Once data entry is done, the platform generates analytical reports and different graphics. They seamlessly made all of our software iOS-friendly.

The software’s primary users are our internal team, and we’ve been very happy with the functionality. Anytime we build software or do an update, the goal is to vastly enhance our team’s productivity, as this improves our customer service and saves us money. Susco Solutions has definitely achieved that goal.

As you go through builds, it’s important that the team you’re working with is flexible and available seven days a week, and for this reason we’ve remained a consistent client for Susco Solutions. When we have a project on deck, I put a lot of pressure and demands on my partners to get it done. We’ve worked with Susco Solutions for several years, so we’ve gone through a lot of different situations together, and they’ve always come through.

As a service provider myself, I think the most important thing when dealing with a vendor is being able to trust them to complete a job, through thick and thin. Susco Solutions has always been committed to us.

How did Susco Solutions perform from a project management standpoint?

If I need to get in touch with them, they respond right away. My team members have also been pleased with their response times. We mostly communicate via email, but if I have an urgent matter, I can text them. They’ve always been there in urgent or emergency situations. I’d imagine that they have a lot of long-term clients because they’re very consistent in handling customer service and client relations.

My experience has been that when building something from scratch, the process entails lots of details, edits, and hard work. Being able to work through this process is very important, and Susco Solutions has been able to do so quite well.

What did you find most impressive about them?

I’d say three things. First, their work is solid. Second, they’re consistent. Third, and probably most importantly, they’re committed to meeting or exceeding client expectations. They strive to make the client beyond satisfied.

Are there any areas they could improve?

My chief administrator and I don’t have any serious complaints. Susco Solutions has been spot-on, and we’ve been totally satisfied. They meet our needs, and that’s the bottom line.  

Any advice for potential customers?

If possible, have a meeting with Susco Solutions’ ownership and upper management so that you establish a personal working relationship from the beginning. Don’t try to kick off the partnership over the phone. As the project goes on, there will be less personal interaction, and it’s good to know that you met the team in-person.

5.0
Overall Score The most important things we expected, they delivered upon. They’ve done multiple projects with collectively significant budgets.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve always met deadlines; in some cases, they even delivered work ahead of time.
  • 5.0 Cost
    Value / within estimates
    They’ve been very fair. I think they try to keep overhead low, which brings efficiencies to their clients.
  • 5.0 Quality
    Service & deliverables
    For multiple projects, they’ve come through with deliverables that meet or exceed our expectations.
  • 5.0 NPS
    Willing to refer
    I’m highly likely to recommend them; I’ve done so before.

Development of Full Claims Management System

“We've worked with them for three years and haven't had any issues. Everything has been on point.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2016 - Ongoing
Project summary: 

Susco Solutions developed proprietary software for claims management from scratch.

The Reviewer
 
1-10 Employees
 
New Orleans, LA
Richard Broom
President, MD Claims Group
 
Verified
The Review
Feedback summary: 

The system has transformed information management and improved the ability to target resources. Maintaining open lines of communication, Susco Solutions managed a collaborative development process. Highly responsive, they’re able to understand needs and translate those into the final product.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m co-owner of MD Claims Group, an independent adjusting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Susco Solutions?

We needed a software program to help track assignments and files of property and auto liability claims as well as invoicing for the work performed.

SOLUTION

What was the scope of their involvement?

Susco Solutions built the entire system for us. The program tracks everything associated with a claim including claimant information, activity logs, files like documents and photos, and invoicing. Users can create and manage profiles. The program also automatically calculates commissions when services fees are set.

We initially met with them to give them an idea of what we wanted. We brainstormed together, decided the best options, and they built the program to our specs. The program was completed in July but we continue to revise and update.

What is the team composition?

We worked with the Director of Projects and a lead programmer. We’ve dealt with as many as six developers over the years.

How did you come to work with Susco Solutions?

I knew three of the colleagues at Susco Solutions that had previously worked for a company I worked for. They understood what we wanted to it was easy to get started on the project with them.

How much have you invested with them?

We’ve spent more than $100,000.

What is the status of this engagement?

We started working with them in February 2016 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software has helped our payroll tremendously. We can target our resources. If, for example, we need an employee in a specific state with a specific license, we can filter to find what we need and target those specific people.

The system works well. It has never crashed on us. We sometimes find bugs but they’re minor fixes that are corrected within 24 to 48 hours.

How did Susco Solutions perform from a project management standpoint?

We communicate via email, phone, and text. The lines of communication are always open including to their owner.

Our work is highly collaborative. We describe what we want and they respond with ideas of what would be better, both from development and design perspectives.

They did great work. They’re responsive to our needs and, if something arises or there's an issue that needs to be fixed, very quick to get everything resolved for us. We've worked with them for three years and haven't had any issues. Everything has been on point.

What did you find most impressive about them?

Open communication and knowledge of what we were trying to get accomplished.

Are there any areas they could improve?

Everyone always works to get better but I can’t think of anything right now.

Do you have any advice for potential customers?

Make sure you can explain exactly what you're looking for in sufficient detail. They're good at translating what you want into the best possible system that can do what you need.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've always been on schedule.
  • 4.0 Cost
    Value / within estimates
    I always prefer for things to be less expensive. I think everybody likes to save a little money.
  • 5.0 Quality
    Service & deliverables
    I don't have any issues with their quality.
  • 5.0 NPS
    Willing to refer

iOS & Android Dev for Crime-Fighting App

"They’re predominantly a young group of developers, but nothing’s impossible to them."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2015 - Ongoing
Project summary: 

Susco Solutions designed and developed three versions of a crime reporting and prevention app: a citizen platform for Android and iOS; a police officer platform for iPads; and a web app for tracking all data.

The Reviewer
 
1-10 Employees
 
New Orleans, LA
VP Operations, Crime Reduction App
 
Verified
The Review
Feedback summary: 

Susco Solutions has proven to be a reliable partner that has coordinated all enhancements and application updates during an extensive engagement. The company’s ambition belies its small team. They offer a veteran project management presence and a capable development staff.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the vice president of a company that offers a crime-fighting application used by a few police jurisdictions in Louisiana.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Susco Solutions?

We hired Susco Solutions to build our mobile application that allows citizens to report crimes using an app.

SOLUTION

What was the scope of their involvement?

I provided documentation of the specifics we requested, and we relied on Susco Solutions to design and develop the application for Android and iOS. The app is built so that citizens can report crimes through the app, which alerts officers patrolling the neighborhood. They respond to calls using a tablet-based application. Information about the alert is recorded and stored in a database that authorities use for administration and tracking.

Susco Solutions delivered three versions of the application: the citizen app, which is available for Android and iOS; the officer app, which is exclusive to iPads and not available to the general public; and the web-based application, where all data are stored and reviewed.

We intentionally made a rudimentary first version because we wanted to determine its viability. After a few months of operation, we ruled it a success and devoted more money to make it more robust. We’ve continued to advance its capabilities since then, resulting in our current fifth version.

What is the team composition?

We’ve had the same project manager from the beginning, and we interact with 5–6 developers.

How did you come to work with Susco Solutions?

My business partner knew of their work from previous application projects.

How much have you invested with them?

The total cost of their services would be in the $200,000–$500,000 range.

What is the status of this engagement?

Our engagement began in January 2015. They completed our first version two months later. We’ve worked with them as necessary since then for small enhancements and our yearly updates.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I estimate that we have tens of thousands of users at this point. We receive fairly regular feedback from our users, and their input is mostly positive.

We’ve never had a failure as a result of Susco Solutions’ work. The only difficulties we experience are a result of Apple making changes to its operating system. In those cases, our app doesn’t work correctly, but Susco Solutions makes the appropriate fixes each time.

How did Susco Solutions perform from a project management standpoint?

Our project has succeeded because of the stability of the project manager role. We’ve worked with the same person since the first day. We regularly interact now, even when we don’t have a contract in order. Whenever we are ready for enhancements or additions, I know their team will be responsive.

What did you find most impressive about them?

They’re predominantly a young group of developers, but nothing’s impossible to them. They’re energetic, they want to do well, and they’re very responsive.

Are there any areas they could improve?

We negotiate our contract down to the minimum budget necessary to complete our stated tasks. That doesn’t leave a lot of room for testing. Whenever they send me a version of the product to test, I’ll find elements that I believe should have been fixed before delivery. They test the application, but not too extensively. The root of this problem is partly our responsibility because of how we structure the contract.

Do you have any advice for future clients of theirs?

It is critical to document and specify the requirements of the project. This notion is true for any provider, but especially so for Susco Solutions as a small company.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Application Development for Contracting Engineering Agency

"Their developers had in-depth knowledge and quick response times. They truly went above and beyond for us."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2016 - June 2018
Project summary: 

Susco Solutions updated a logging software system to a responsive web application. They built modules in JavaScript and C#, created prompts to guide users, and included more intuitive backend logic.

The Reviewer
 
51-200 Employees
 
Baton Rouge, Louisiana
Project Manager, HVAC Services Company
 
Verified
The Review
Feedback summary: 

The app saves 100 hours per week and has received positive internal feedback for its user-friendliness and responsiveness. Susco Solutions delivered high-quality products on time. Despite some ambiguities at first, the team demonstrated diligence, in-depth expertise, and responsive client service.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a project manager for an HVAC services company. We repair and provide project work for HVAC systems.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Susco Solutions?

We have over a hundred field technicians across our two major offices. Our system required that they record their hours and equipment usage in person at each office weekly. We wanted a solution that our staff can access from anywhere with an Internet connection. We engaged Susco Solutions to revamp our logging system as a web application.

SOLUTION

What was the scope of their involvement?

Susco Solutions rewrote our existing Windows system as a web application. Instead of installing software on every team member’s desktop, users can access the system through a web address and a login ID. Susco Solutions added new features, screens, and modules. They incorporated more intuitive business logic that can constrain or seal data types as needed. Prompts now guide users through the system, helping them take the correct steps in performing each task. The web application responds to different screen sizes—from smartphones to desktop monitors—and is accessible through Google Chrome, Firefox, Safari, and Microsoft Edge.

Susco Solutions used Visual Studio to make an MVC in C#. A SQL database holds client login information while an Oracle database houses the rest of our backend data. The team also used JavaScript in Kendo UI.

What is the team composition?

We worked with 4–5 people throughout the project. Their project manager was my main point of contact, but we reached out to developers directly for more technical questions.

How did you come to work with Susco Solutions?

My boss found them through a colleague’s recommendation.

How much have you invested with them?

We spent over $130,000.

What is the status of this engagement?

We worked together from March 2016–June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our technicians no longer have to come into the office to log hours and equipment usage. We also can automate processes within the new system. Altogether, Susco Solutions' web application saves us over 100 hours per week. Nearly every staff member—from our field technicians to executive-level leadership—uses the app; they find it intuitive, engaging, and highly responsive to different screen sizes.

How did Susco Solutions perform from a project management standpoint?

We ran into misunderstandings with the project manager at various points. Specific technical details seemed to fall through the cracks, and they didn't always follow timelines. However, I suspect these are problems in any large project. We coordinated mainly via email, but we also had calls and in-person meetings to discuss more complicated issues.

What did you find most impressive about them?

Their developers had in-depth knowledge and quick response times. They truly went above and beyond for us. Susco Solutions also offered services outside of our original scope for no extra charge. They set up our databases and implemented Microsoft Azure for us, which we appreciated.

Are there any areas they could improve?

Their rates were on the higher side compared to other vendors we considered. However, Susco Solutions offered excellent service and technical expertise throughout our engagement.

Any advice for potential customers?

Make sure that the project manager is aware of all deadlines in advance. It can be difficult to predict how long a large software development project might take, but regular reminders about timelines may help keep progress on track.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Silver
VERIFIED
Business Entity
Business Entity Name
Susco Solutions, LLC
Status
Active
Jurisdiction of Formation
Louisiana
ID
36018520K
Date of Formation
Sep 21, 2005
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last Updated
Oct 29, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
8
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
October 23, 2019