What evidence can you share that demonstrates the impact of the engagement?
Compared to the previous way of manually dealing with inventory and placing orders from the warehouse manually, our client’s order taking process was streamlined, saving them a lot of time. We measured that after the staff was properly trained, and they took 76% less time to achieve daily objectives after the implementation of the custom web application.
Feedback from the employees of the company was satisfactory because the web application gave them more time to be more productive and saved the company money. They also pointed out that the system was well designed and simple for them to quickly get the hang of it without much trouble.
How did Survin IT Solutions perform from a project management standpoint?
From a project management standpoint, the team at Survin performed well to our expectations. They were very dedicated and meticulous in every stage of the process and kept to the stated project requirements and timelines. They replied promptly whenever we had a query, and were quick and timely when it came to project status updates.
What did you find most impressive about them?
What sets them apart from others is their excellent and professional communication, as well as their exceptional quality of work when it came to coding.
They were very prompt and responsive in their communication with us through Skype and email, always giving us the assurance and trust that they will be able to deliver what we asked for. Working with a company that is not there physically with our team presents many challenges, but with Survin there were no problems at all.
Compared to other outsourced providers we have engaged, they were by far the most professional, and could always be easily reached. They also delivered daily updates on the project status. Having that assurance and trust for a project of this scope meant a lot to us, especially having dealt with many unreliable providers in the past.
Additionally, their coding work was excellent; there were very few bugs and issues with the work, even for the first build.
Are there any areas they could improve?
They handled the project professionally. We had no difficulty working with them, so we feel that there is nothing that we would do differently in hindsight.