Suris Code

Introduce your business and what you do there.

I’m the CEO of an insurance services consultancy firm. 

What challenge were you trying to address with Suris Code?

One of our clients had an extended operation and wanted a business analysis from the beginning of their operations until the present. I had issues managing a large amount of information, so I needed Suris’ help. 

What was the scope of their involvement?

Suris provided a system to help me analyze my client’s information and create metrics and reports. I sent them a list of requests, and the team gave me a platform that addressed them. Among the things that the platform helped me achieve was the identification of the accident rate of various business lines. It also allowed me to create detailed sales analyses and obtain useful statistical information. 

What is the team composition?

I worked with their CEO and a developer. 

How did you come to work with Suris Code?

I knew Suris worked with other top-tier companies and that they had a solution that accommodated what I needed. As a result, they were the best candidate and most professional option for us. On top of that, I heard good references about them, so we engaged them. 

How much have you invested with them?

We spent almost $40,000. 

What is the status of this engagement?

This project lasted from January–June 2020. 

What evidence can you share that demonstrates the impact of the engagement? 

My client was able to cross-check information about one of their partners. The information we provided them with the help of Suris helped them evaluate their partner’s input. As a result, they were able to make a decision about the continuity of their partnership. 

How did Suris Code perform from a project management standpoint?

Suris managed the project well. We had an agreement on the number of hours they worked, and everything went according to plan. We had a couple of mismatches along the way, but all of them were part of the normal project flow. Additionally, a lot of delays came from our side. 

Moreover, I completely relied on them for project management tools. They adjusted to our needs and schedules. We mainly communicated via phone calls and Google Meet. 

What did you find most impressive about them?

We were impressed by the empathy they had for the project. The team made everything easy for us; they provided a great service and helped me solve the problems I had. 

Are there any areas they could improve?

No, there weren’t any. 

Do you have any advice for potential customers?

Some of Suris’ solutions are expensive, but that’s how things are in the market. While you may want these solutions cheaper, they’re worth the results you’ll achieve.

Please describe your company and your position there.

I am the CEO of an IT Services provider located in Argentina. We provide solutions and services to the american spanish speaking markets, including Mexico.

For what projects/services did your company hire Suris Code, and what were your goals?

One of our clients established a new performance evaluation policy for their staff. The client was managing these evaluations with Excel spreadsheets which were becoming unmanageable due to the amount of data. In addition, since it is sensitive information, it was necessary to have an adequate protection and change control mechanisms.

For this reason, we hired Suris Code for the development and implementation of a tailor made software that could carry out the recording of the performance evaluations of its employees, as well as the calculation of specific metrics. In addition, the solution needed to be scalable over time, both vertically and horizontally.

How did you select this vendor and what were the deciding factors?

Due to the criticality of this project, added to the fact that we have a long-term relationship with Suris Code, we decided to hire them after technically and commercially evaluating their service proposal. We also needed a supplier that could guarantee the life cycle of the product for at least 5 years.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed and implemented a Web based solution in .Net Core. They worked with an agile methodology based on Scrum, using 3-week sprints. They started the project by discovering the main processes, which were not 100% defined by the client. After this stage, they presented a mock-up for final approval and development of the solution. During this process there was permanent communication and feedback with Suris Code.

How many people from the vendor's team worked with you, and what were their positions?

There were 5 people assigned to the project, including a part time PM, a part time architect, two programmers and a QA.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was completed on time, even a few days ahead of schedule. Within the first 30 days of use, all Excel-based evaluations were migrated to the new system, significantly reducing errors and maintenance time. The necessary protection and change control procedures were also obtained. Suris Code had the expected performance for this project, so we decided to continue with them for the future maintenance and support services.

Describe their project management style, including communication tools and timeliness.

The management of this project was carried out professionally through the assigned PM, who was always available and exceeded our expectations. The tool used was Azure DevOps and we communicated through Microsoft Teams.

What did you find most impressive or unique about this company?

Suris Code had a precise understanding of the end client's needs. Their ability to carry out the Discovery process was striking.

Are there any areas for improvement or something they could have done differently?

Not at this time

Please describe your company and your position there.

I'm Industrial Manager in a manufacturing and commercial company joint venture between BGH Argentina and Positivo Brazil (POSITIVO BGH). Leading different manufacturing plants producing tablets and notebooks for both retail and government markets in several countries (Argentina, Uruguay, Ghana, Rwanda, etc).

For what projects/services did your company hire Suris Code?

We hire them to develope and provide de software for our production lines (starting in Argentina but with project to extend this to other countries according to different business we are developing). They are supporting us in two major areas: Production and Material and Logistic management.

How did you select this firm and what were the deciding factors?

We selected them because we had good references from another players in this business. After evaluating their background and previous devolpments, we decided to go with them based on their talent and experience.

Describe the project in detail and walk through their service package.

They developed and customized (it's an ongoing project) our Assembly Managment System, and we are currently working on supply chain module. They support every productive process we make on our lines, from material administration to the registry and control of every productive step.

How many resources from the vendor's team worked with you, and what were their positions?

At least five. From their owners to several developers working with our engeneering team.

Can you share any outcomes from the engagement that demonstrate progress or success?

We have produced +100.000 units of different platforms and brands, using their systems without any issue. Of course we needed customizations on the way but they have been very supportive on this issues. It's remarkable the stability and continous improvement that their team gave us along this time. Now we are adding a supply chain platform to produce +200k units for 2023.

How effective was the workflow between your team and theirs?

They are very accesible people, with great will. It's really easy to work with them because of their mindset and disposition.

What did you find most impressive or unique about this company?

The flexibility, and the result driven mindset. They are good and fast. Something really appreciated and needed on manufacturing.

Are there any areas for improvement or something they could have done differently?

As a manager I'm really satisfied with their work. And also how they had addapted every time to a very changing market as Argentina.

Introduce your business and what you do there.

I’m the app manager for an insurance company based in Argentina.

What challenges were you trying to address with Suris Code?

We needed help with custom software development.

What was the scope of their involvement?

Suris Code has developed a custom software platform for extended warranty insurance policies management. They’re also in charge of maintenance, support, and upgrades. They’ve used .NET with SQL services, but we have different platforms with diverse technologies.

What was the team composition? 

We’ve worked with a project manager and a functional analyst. Additionally, we’ve been in contact with their CEO.

How did you come to work with Suris Code?

Suris Code was already a partner when I started working in the company, about four years ago.

How much have you invested in them?

We spend about $70,000 per year.

What is the status of this engagement?

We’ve worked with them since January 2016; it’s an ongoing collaboration.

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any specific metrics to provide, but we’re happy with them as a service provider. We expect to maintain and continue evolving the system, so we’re happy with the platform.

How did Suris Code perform from a project management standpoint?

They always respond timely to all of our requests. We use Microsoft Teams to communicate and as a project management tool. In the past, we used Excel for ticketing, but now that we’re in a maintenance phase, we solve issues in real-time.

What did you find most impressive about them?

Their readiness, dedication, and treatment are outstanding. Suris Code is always available if issues come up. We’re in contact with other service providers, so we can tell that Suris Code is excellent. We’re highly satisfied with their work, and their prices align with the general market.

Are there any areas they could improve?

No, I can’t think of anything right now. We’ve never had any issues with them. They’re a trustworthy service provider.

Please describe your company and your position there.

BNP Paribas Cardif Argentina's COO. Cardif is an Insurance Company, leader in bancassurance business

For what projects/services did your company hire Suris Code, and what were your goals?

We hired Suris code because they are experts in Extended Warranty Business solutions, and also in our Bto B to C distribution model .

How did you select this vendor and what were the deciding factors?

We selected them after several regional researches. The key deciding factors were: business and technical knowledge, development quality, pragmatism and win win approach in our customer relationship.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

End to end solution for extended waranty insurance value chain

How many people from the vendor's team worked with you, and what were their positions?

5 People: 1 PM, 3 Dev, 1 QA

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have worked together to achieve the best solution definition, exchanging and sharing our best knowledge in ew business. During all project roadmap, we have worked as a team, with clear goals and continuous feedback (design, development and implementation phases).

Describe their project management style, including communication tools and timeliness.

This was a great project, I would say outstanding, comparing to other providers. They work side by side with clients in a very agile and efficient style.

What did you find most impressive or unique about this company?

We considered them a strategic partner with a long-term approach. It´s a win win relationship that transcends a specific project.

Are there any areas for improvement or something they could have done differently?

No big issues to mention. We have done a focus on documentation, but it is on track now