Surf

BACKGROUND

Please describe your company and position.

 I am the CEO of a restaurant chain.

Describe what your company does in a single sentence.

We are a fast-developing chain of urban modern restaurants offering Georgian cuisine to customers both in the restaurants and through delivery service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surf to accomplish?

• Assist us in developing our delivery service and building a modern and fast mobile application and website for our customers.
• Integrate our website, mobile application and internal management service (IIKO) in one efficient system, where an order easily transfer from a cusomer's device to restaurant’s frontend.
• Manage and improve the purchasing procedure to facilitate quicker online payments and the addition of promo codes.

SOLUTION

How did you find Surf?

• Online Search
• Referral

Why did you select Surf over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Profound background in mobile application and web development for major brands.

How many teammates from Surf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Surf commenced by conducting extensive research in order to comprehend our business niche; this included analyzing competitors, outlining the user journey, and searching for potential service integration decisions. Surf consolidated all of the data and presented it to us.

Our website and mobile application were upgraded and redesigned during the second phase. They completed the process in a few iterations: founded on market research, they developed an app prototype and provided a Flutter framework for the joint development of the application and website. Flutter was a convenient platform for us because our IT department could easily learn how to use it in the future, and we could make any necessary modifications to the mobile app and website with a single click. 

Apart from transferring our old application to the new framework, Surf has improved the backend through APIs and integrated frontend design prototypes.

Surf concurrently implemented our order management system (IIKO) across our website and mobile application. Their knowledge of various restaurant services was utilized to achieve the primary objective of accelerating everything. 

The Surf team conducted thorough testing of websites and applications at each stage, providing us with results to ensure that everything was functioning properly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Surf facilitated the integration of our business and IT systems, resulting in a twofold acceleration of business processes. The order system is now fully integrated into our work, and we have access to a modern, quick application and website: we receive all orders within minutes, have a streamlined inner workflow, get payments more quickly, and can see the precise outcomes of our reports. Every franchisee partner now receives a vital service from the organization thanks to the system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Each member of the Surf team provides us with candid and expert feedback throughout our collaboration. They not only comprehend our objectives but also possess the capability to approximate time constraints and produce a flawless project that is simple to execute.

What was your primary form of communication with Surf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are very grateful to the Surf team for their keen insight into how important it is to meet our objectives by delivering exceptional outcomes; this insight was essential to the success of our project. The Surf team has proved to be an essential part of the project from the beginning to the end, adding a significant amount to its worth.

Are there any areas for improvement or something Surf could have done differently?

It was a pleasure working with the Surf team, and we can only hope that they continue to develop and support the same caliber of work and passion for what they do.

BACKGROUND

Please describe your company and position.

I am the E-commerce Director of Pet Retail (Bethowen)

Describe what your company does in a single sentence.

A multitude of modern pet stores with a convenient online store.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surf to accomplish?

• To develop a mobile app and web for selling goods for pets

SOLUTION

How did you find Surf?

Online Search

Why did you select Surf over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Surf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We already have an iOS app that provides similar features. We assigned Surf to develop a cross-platform app using Flutter, aiming to broaden the range of devices our retailer supports and enhance functionality as per requirements. 

The Surf team adopted a minimalist brand-style approach in designing the app, incorporating two themes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In just one year of our collaboration, Surf has successfully implemented the majority of features and processes in the application. Thanks to their efficient development pace, we were able to expand our device fleet and start operations with them after just six months into the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication within the team is open and transparent, fostering a positive and supportive environment. They are flexible and responsive, continuously iterating and improving their work to deliver high-quality results.

What was your primary form of communication with Surf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Each team member takes ownership of their tasks and actively contributes to the overall success of the project.

Are there any areas for improvement or something Surf could have done differently?

Everything was good, all questions and problems were resolved on time

BACKGROUND

Please describe your company and position.

I am the Process Manager of a fintech company 

Describe what your company does in a single sentence.

Fintech company from Dubai allows customers to purchase products online without the need to enter credit or debit card details, and pay after 14 days or in monthly interest-free instalments

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surf to accomplish?

• Creating Mobile app on Flutter, autotests

SOLUTION

How did you find Surf?

• Online Search
• Clutch Site

Why did you select Surf over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Surf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project aims to provide businesses a tool to grow and manage their orders, handle disputes and reach support. The steps involved are: 

1. Implement user management for business unit users, allowing login via phone numbers. 
2. Enhance chat support functionality for improved customer assistance. 
3. Design and integrate an application form to streamline account activation and necessary actions. 
4. Integrate a platform (e.g., customer.io) for effective marketing push notifications.
5. Ensure compatibility with Huawei devices without Google services.
6. Deploy custom builds with OTA update capabilities for select partners (https://shorebird.dev). 
7. Develop optimized interfaces for tablet devices. 
8. Support Arabic language with correct RTL layout implementation. 
9. Develop strong app security with 2FA login and sessions management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Surf team consistently delivers architectural solutions of high quality. The project was successfully completed within the planned timeframe. We have efficiently expanded our autotest coverage to encompass different browsers, initially concentrating on the mobile application.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Overall, the collaboration with Surf has been very productive. The team is always ready to interact, promptly answer questions, and fix issues.

What was your primary form of communication with Surf?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We enjoy working with the Surf team, they always value the consideration of alternative opinions, and prioritize effective collaboration with product and design teams as well as addressing questions and interaction processes.

Are there any areas for improvement or something Surf could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Producer of a Video Platform

Describe what your company does in a single sentence.

video platform for media enterntainment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surf to accomplish?

• We wanted to develop a mobile app for our users to access our content from their phones. We'd noticed a decrease in our site's viewers, so we wanted to increase our traffic and visibility through a mobile app. Our goal was to have a user-friendly platform that was easy to update from an admin perspective.

SOLUTION

How did you find Surf?

Online Search

Why did you select Surf over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Surf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a series of discovery meetings to discuss our goals and objectives. We provided their team with wireframes and designs. Within two weeks, they delivered the first round of the iOS app. They incorporated our feedback and delivered the revised version. Before launching, we ran it through beta testing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within 3 months after our app was launched, we saw over 1,000 downloads and achieved a 5-star rating in app stores. We've seen a tremendous boost in traffic since launching the app, and people have commented on how easy it is to use. We've gained new readers and visitors because of the platform.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager was easy to communicate with and provided frequent updates. We had both in-person meetings and phone calls, but most of the feedback was through email. Everything was delivered on time and we received ample warning if a deadline wasn't going to be met.

What was your primary form of communication with Surf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their mobile app development skills blew me away. They knew everything about UX and execution. Since this was our first mobile app, they were also patient and willing to walk us through their process while we learned.

Are there any areas for improvement or something Surf could have done differently?

Well done

BACKGROUND

Please describe your company and position.

I am the Human Resources Business Partner of the company

Describe what your company does in a single sentence.

global provider of operational quality management and consulting solutions, mainly for the automotive, emobility, aerospace and heavy transportation industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surf to accomplish?

• Creating an online platform for Web & Mobile version

SOLUTION

How did you find Surf?

• Online Search
• Clutch Site

Why did you select Surf over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Surf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The objective of this task is to develop an engaging and interactive online community for our app/web version. The online community will serve as a platform for users to connect, share experiences, provide feedback, and engage in discussions related to our app|web platform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have successfully completed the first version for web and have now developed the version of our mobile platform. Our focus has shifted towards attracting users and populating our database with engaging content.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team has consistently delivered work on time and in accordance with our requirements, showcasing their commitment to meeting deadlines. Their agile project management approach has ensured a smooth and seamless process throughout. By managing the project digitally, we have eliminated the need for cumbersome paperwork, making the collaboration efficient and hassle-free.

What was your primary form of communication with Surf?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I have been thoroughly impressed by the team's expertise and efficiency, as they have consistently delivered work at a rapid pace. They demonstrated excellent responsiveness to our feedback and did a commendable job in implementing it effectively.

Are there any areas for improvement or something Surf could have done differently?

Nothing, well done

BACKGROUND

Please describe your company and position.

I am the Former Senior HR Business Partner of Ozon

Describe what your company does in a single sentence.

one of the largest e-commerce platforms with more than 130 million product names in more than 20 categories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surf to accomplish?

To develop a corporate application that aligns with the brands' existing business workflows, aiming to automate retail processes while also being adaptable to other device types.

SOLUTION

How did you find Surf?

Online Search

Why did you select Surf over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Surf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have an existing iOS app that offers similar functionality. We tasked Surf with building a cross-platform app using Flutter to expand our retailer's range of devices and enhance functionality according to MFG requirements. 

The Surf team designed the app with a minimalist brand-style approach, incorporating two themes. A dark theme was implemented to conserve battery life on devices used for extended periods (up to 12 hours a day), ensuring the phone can remain operational without requiring frequent charging.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within a year of our collaborative work, Surf successfully implemented the majority of features and processes in the application. The efficient development pace enabled us to expand our device fleet and commence operations with them just six months into the project. We are pleased to confirm that the app fully meets our expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Surf team was easy to find common ground with. The team has obviously long-term experience with software development for various business goals and they are capable of delivering valuable suggestions for our app. Their work is well-organized and adjusted for all the needs of our business.

What was your primary form of communication with Surf?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Overall, the collaboration with Surf has been very productive. The team is always ready to interact, promptly answer questions, and fix issues.

Are there any areas for improvement or something Surf could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Marketing Director of a construction company

Describe what your company does in a single sentence.

Our company is engaged in design and construction of commercial real estate projects, investment, as well as management of business, retail and multifunctional centers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surf to accomplish?

• to create a mobile app that offers clients seamless access to end-to-end analytics and KPI monitoring, while also providing a convenient solution for adding funds to their ad account balance.

SOLUTION

How did you find Surf?

Online Search

Why did you select Surf over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Surf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To streamline the development process, we divided it into three phases. The first phase focused on creating a user account with the ability to add funds to the ad balance. In the second phase, we developed a section dedicated to monitoring project KPIs. Lastly, we implemented end-to-end analytics in the third phase. After completing each phase, we released a beta version of the app for testing purposes, exclusively available to a selected group of users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the launch of our mobile app, our service has gained a significant competitive edge, providing convenience to our clients. Notably, the overall Lifetime Value (LTV) and Retention Rate of our service have experienced substantial growth since the app's introduction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The collaboration with Surf during this project was highly efficient, as they seamlessly integrated into our team. We utilized Jira and Slack for streamlined communication and coordination. Through regular standup meetings, we developed a strong bond with the Surf team, fostering a productive working relationship.

What was your primary form of communication with Surf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their extensive expertise in Flutter was crucial for the technical side of our project. Additionally, their experience and focus on values aligned with our business played a significant role in the overall success of the collaboration.

Are there any areas for improvement or something Surf could have done differently?

I’ve got nothing to say.

BACKGROUND

Please describe your company and position.

I am the Head of PR & Marketing communications of an it services company

Describe what your company does in a single sentence.

For more than 30 years, we provide services for the implementation and development of end-to-end IT solutions in consulting, systems integration, IT infrastructure, digital information security, workplace services and corporate communications, along with business process outsourcing to integrate the digital future.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surf to accomplish?

Creating a social community network for investors and traders

SOLUTION

How did you find Surf?

Online Search

Why did you select Surf over others?

• High ratings
• Good value for cost

How many teammates from Surf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We already had a social network feature for traders and investors in our existing banking app. And to cover more of the audience, we made a decision to create a separate app for the network. 

The idea was to create a specialized platform where users can communicate with investors, subscribe to other users, exchange opinions, and build their own investment strategies based on the knowledge gained. Another significant part of the job was to implement test automation with an infrastructure for the automated tests, with the aim to speed up testing and bug fixing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The Surf team was flexible in their processes to react to any changes and new inputs. They remained highly involved through the complete process, and in case of some blocks/challenges, they came up with ideas and suggestions to discuss. As a result, the core functionality was ready in time, and the quality met our expectations to the full extent.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I appreciate the efficient communication process and transparency they ensure. So, at every stage, we knew exactly what the progress was and what was to expect next. Any solution they suggested was proven with reasons and considered in terms of project goals. We were on the same wavelength.

What was your primary form of communication with Surf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses me most about Surf is their high level of expertise in mobile app development both for the iOS and Android platforms. I would also like to point out their great experience in the banking industry and fintech. They're good at leveraging the accumulated experience and, simultaneously, ready to create pioneering solutions.

Are there any areas for improvement or something Surf could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Marketing project manager of an it services company

Describe what your company does in a single sentence.

Leading solutions and services provider. Recognized by customers, vendors, and market experts as a reliable, proficient and highly-qualified Digital Transformation and Cybersecurity market leader with 30 years of experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surf to accomplish?

• to develop a customized payment instrument for cross-border transfers with cash payment.

SOLUTION

How did you find Surf?

Online Search

Why did you select Surf over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Surf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

During the initial phase of the project, we engaged in multiple meetings with the Surf Team to thoroughly discuss the business requirements, address any specific details, and establish the development strategies. 

In parallel, they implemented various Agile processes, including the identification of business requirements, preparation of specifications and layouts. Furthermore, they successfully developed an authorization float, while the customer integrated an additional two-factor authentication system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have obtained a fully developed web-service/mobile app solution for partners to interact with the money transfer system. The user-friendly functionality enables partners to send and pay out money transfers, as well as manage the web-client features for end users. The project includes plans for future scalability, such as expanding functionality, adding more sending options, and customizing interfaces to meet specific needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manager maintained excellent communication throughout the project, regularly providing updates. We utilized a combination of in-person meetings, phone calls, and primarily email for feedback. All deliverables were consistently provided on time, and if there were any potential delays, we were promptly notified in advance.

What was your primary form of communication with Surf?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Working with Surf has been a delightful experience. They possess extensive expertise in various domains and consistently provide valuable solutions and ideas to enhance and optimize functions. We particularly appreciate their proactive approach and genuine interest in achieving positive project outcomes.

Are there any areas for improvement or something Surf could have done differently?

Nothing

BACKGROUND

Please describe your company and position.

I am the Chief Product officer of Evraz Steel

Describe what your company does in a single sentence.

Digital operator for the design, supply and installation of steel structures.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Surf to accomplish?

• to develop a Minimum Viable Product (MVP) for a mobile application that would be used by our staff to work with metal structures as part of the production cycle.

SOLUTION

How did you find Surf?

• Online Search
• Referral
• Clutch Site

Why did you select Surf over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Surf were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We already had a pre-existing backend and mark-ups, and thus we entrusted the Surf team with the task of developing an MVP for our mobile app. They commenced by conducting a comprehensive design review and presented several recommendations, which we duly approved. The development process focused on functionality to make the app easy to use and as useful as possible to our production staff.

Within a span of three weeks, they successfully crafted the initial version of the mobile app using the Flutter platform. This version encompassed one of the key features of changing the status of a steel structure by scanning a code. The project is currently in the development stage, and we are diligently working on the backlog, which includes new features such as the management of cargo space and shipping lists, objects, and quality control certificates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Meeting the project's tight deadlines was crucial for us, and we highly value the Surf team's transparency in providing an accurate estimation of the required time to complete the application. We are pleased to acknowledge that the Surf team successfully delivered the development within the agreed-upon timeframe.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management style is completely adaptable to the specific project conditions. In our case, we had daily calls to discuss plans and current changes, and got weekly reports from the PM.

What was your primary form of communication with Surf?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their consistent and systematic approach throughout every stage of the project. Their documentation is of exceptional quality, presenting all information in a clear and transparent manner. I liked that they quickly understood the specific processes and terms of our business and delved deeply into our needs.

Are there any areas for improvement or something Surf could have done differently?

Currently, we are pleased to be working with Surf as their level of mobile development expertise fully meets our requirements.