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We Answer Your Calls Better Than You Do—Guaranteed

 

Try us risk-free: Get your first 2 months FREE with any agreement. If we don’t wow you, cancel with no further charges. That’s how confident we are in our ability to elevate your customer experience.

At SureCall, we make you look great by taking care of your client-facing responses with unmatched excellence. While you focus on what you do best, we ensure your customers feel heard, valued, and delighted—every single time.

  • $5,000+
  • $50 - $99 / hr
  • 250 - 999
  • Las Vegas, NV
  • Founded 1982

3 Languages that we service

  • English
  • Spanish
  • French

4 Timezones that we service

EST
Eastern Standard Time (EST)
MST
Mountain Standard Time (MST)
PST
Pacific Standard Time (PST)
UTC
Universal Coordinated Time (UTC)

3 Locations

  • Las Vegas , NV
  • Denver , CO
  • Calgary , Canada

Focus

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Pricing Snapshot

Min. project size $5,000+
Avg. hourly rate $50 - $99 /hr
Rating for cost 4.5 /5

What Clients Have Said

SureCall offers competitive pricing with projects ranging from $140 to $100,000 CAD. Clients appreciate their value for cost, flexibility, and responsiveness, often highlighting effective project management and quality service that justifies the investment.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 7 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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SureCall Review Insights

Overall Review Rating

4.8
  • Quality 4.7
  • Schedule 4.9
  • Cost 4.5
  • Willing to Refer 4.9

Top Mentions

Review Highlights

  • Proactive and Responsive Communication

    SureCall’s team is noted for their proactive communication and responsiveness. They provide timely feedback and are quick to address any issues, ensuring smooth and effective collaboration.

  • Potential for Payment Process Improvement

    One client suggested the possibility of improving payment processes by allowing payments within the US rather than internationally, though this is noted as a minor issue.

  • Strong Project Management Skills

    Clients consistently praise SureCall for their effective project management, highlighting their organization, timely deliveries, and proactive communication. They ensure both sides are aligned and responsive to client needs, enhancing collaboration and success.

  • Efficient Problem Resolution

    SureCall is effective in resolving customer service requests within stipulated timeframes, providing peace of mind to clients by handling issues professionally and reliably.

  • Flexibility and Adaptability

    SureCall is recognized for their flexibility in adjusting to client needs and circumstances. They are willing to work with fluctuating deadlines and provide solutions tailored to specific client challenges.

  • High Customer Satisfaction

    Clients report improved customer service and satisfaction due to SureCall’s efforts. Their services have led to better customer interactions and streamlined processes, which have positively impacted clients’ operations.

SureCall Reviews

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Call Center Services for Marketing Company

  • Call Center Services
  • Unspecified
  • Jan. 2023 - Ongoing
4.0
Quality
4.0
Schedule
5.0
Cost
3.0
Willing to Refer
5.0

"They really work well as a team team and are always ready to assist."

Senior Account Executive, Marketing Company
Anonymous
  • Advertising & marketing
  • Cincinnati, Ohio
  • 201-500 Employees
  • Phone Interview 
  • Verified

SureCall provides ongoing call center services for a marketing company. The team handles customer support services through email and phone calls.

Call Center Services for Exotic Car Dealership

  • Call Center Services
  • $10,000 to $49,999
  • Jan. 2015 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"We were thoroughly impressed."

President, Amazing Rides
Marc Bond
  • Automotive
  • Kalispell, Montana
  • 1-10 Employees
  • Online Review 
  • Verified

SureCall provides call center services for an exotic car dealership. The team answers calls, responds to email inquiries and questions about listings, processes financing applications, and recommends insurers.

Call Center Services for Contractor & Risk Mgmt Company

  • Call Center Services
  • $10,000 to $49,999
  • Sep. 2023 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

“They’ve done a great job, and their communication is great.”

COO, Contractor & Supply Chain Risk Management Company
Anonymous
  • Business services
  • Calgary, Alberta
  • 11-50 Employees
  • Phone Interview 
  • Verified

SureCall provides call center services for a contractor and risk management company. The team calls potential customers who may want to sign up for the client’s system using a script provided by the client.

BPO & Voice Services for National Hockey Organization

  • Call Center Services
  • $50,000 to $199,999
  • Oct. 2019 - Ongoing
4.0
Quality
4.0
Schedule
5.0
Cost
4.0
Willing to Refer
4.0

“They’re invested in this process and have shown great care in providing both quality work and continuous improvement.”

Senior Manager IT, National Hockey Organization
Anonymous
  • Sports
  • Calgary, Alberta
  • 51-200 Employees
  • Phone Interview 
  • Verified

SureCall provides call support and BPO services for a hockey organization. The team resolves technical support tickets for an outdated registration database, tackling emails and answering hotline calls, too.

Voice Services for Government Organization

  • Call Center Services
  • Less than $10,000
  • Oct. 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0

"You can’t beat the peace of mind they offer."

Coordinator, Government Organization
Anonymous
  • Government
  • Aspen, Colorado
  • 201-500 Employees
  • Phone Interview 
  • Verified

SureCall is the after-hours voice services provider for a city government organization. The team fields calls related to a specific project, following procedures and other guidelines to provide information.

Call Center Services for Pizza Corporation

  • Call Center Services
  • $10,000 to $49,999
  • May 2013 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

“If you are looking to make a transition and you need help, this is the company you want to rely on.”

Business Manager, Pizza Corporation
Anonymous
  • Hospitality & leisure
  • Edmonton, Alberta
  • 5,001-10,000 Employees
  • Phone Interview 
  • Verified

SureCall worked closely with two development teams on two different occasions to develop an order management software and provided accompanying training and call reception services for a Canadian pizza chain.

Call Center Services for Food Processing Company

  • Confidential
  • Apr. 2018 - Ongoing
5.0
Quality
4.5
Schedule
4.0
Cost
4.5
Willing to Refer
5.0

“Our team felt a strong sense of urgency and mobilization from them.”

Senior Director, Sofina Foods Inc.
Daniele Dufour
  • Consumer Products
  • Canada
  • 5,001-10,000 Employees
  • Phone Interview 
  • Verified

SureCall provides call center services to a food processing company. They’re responsible for responding to customer questions and concerns while also providing callers with information on products.

Customer Service Outsourcing for Financial Services Co

  • Customer Service Outsourcing
  • Confidential
  • Jan. 2021 - Oct. 2024
5.0
Quality
5.0
Schedule
4.5
Cost
4.5
Willing to Refer
5.0

"SureCall's flexibility and culture impressed us."

Director MCC, Financial Services Co
Anonymous
  • Financial services
  • Alberta, Canada
  • 5,001-10,000 Employees
  • Online Review 
  • Verified

SureCall provided call center services for a financial services company. The team handled the client's overflow call volume. 

Call Center Services for Plumbing Company

  • Call Center Services
  • Confidential
  • Jan. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They respond quickly and efficiently."

Office Admin, Benchmark Mechanical Ltd
Anonymous
  • Other industries
  • British Columbia, Canada
  • 1-10 Employees
  • Online Review 

SureCall provides call center services for a plumbing company. The team takes emergency phone calls from customers and relays them to the client's technician for quick customer support.

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
9
Overall Review Rating
4.8
Source
Clutch
Last Updated
March 17, 2025
Business Entity
Business Entity Name SureCall Contact Centers Ltd.
Source Canada's Business Registries
Jurisdiction of Formation Canada
Date of Formation April 4, 2013
Status Active
Last Updated October 17, 2021
ID 810306241
Credit Report Results
International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated January 1, 2022
Learn More About The Clutch Verification Process

Locations (3)

1

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