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Customer experience agency for premium and luxury

5.0
4 reviews

Our services include CX research, consulting, and design.

Please contact us for a free 20 minutes audit and consultations.

We are a team of top professionals that produce cutting-edge customer experience solutions.

User experience design service includes:
- journey audit/review
- qualitative research
- quantitative research
- customer journey mapping
- persona design
- benchmark reports
- track and measure CX
- UX design
- strategy consulting
- coaching

SuperSuper is based in London, UK, and Zagreb, Croatia.

We have a great passion for improving the customer experience at the highest quality level.

READ MORE...
 
$10,000+
 
$50 - $99 / hr
 
2 - 9
 Founded
2010
Show all +
London, United Kingdom
headquarters
  • 115 Mare St, London
    London, LND E8 4RU
    United Kingdom
    +447380337347
other locations
  • Ilica 71
    Zagreb, 21 10000
    Croatia
  • 995 Market St, San Francisco, CA 94103, United States
    San Francisco bay area, CA 94103
    United States
  • 27 E 28th St, New York, NY 10016, United States
    New York, NY 10016
    United States

Reviews

5.0
4 reviews
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UX/UI Design for Online Product Configurator App

“I was impressed by the team’s experience and skill level; they were able to solve complex design challenges.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. 2019
Project summary: 

After conducting competitor research, SuperSuper UX agency developed a set of wireframes for an online product configurator app. They then recommended best practices to tackle potential technical challenges.

The Reviewer
 
1-10 Employees
 
Luxembourg
Bisera Ikanovic
Digital Product Owner, Survi s.a.r.l
 
Verified
The Review
Feedback summary: 

SuperSuper UX agency provided high-quality work throughout the engagement, from the initial research to the UX/UI designs and consultation. They solved complex design challenges and delivered strong results. Daily contact helped facilitate an efficient workflow. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there. 

I’m a digital product owner at Survi s.a.r.l, an EU-based software development company that helps craft business. Our company has less than 10 employees, and we serve European clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SuperSuper UX agency? 

We hired SuperSuper UX agency to advise us on an online configurator app designed for customers within the business and retail industry. They were responsible for creating the UX/UI designs. 

What were your goals for this project? 

We wanted to create an easy-to-use online configurator app suited for business and retail customers. The app allows users to configure/customize a product before placing an order online.

SOLUTION

How did you select this vendor? 

I found SuperSuper UX agency on Clutch and compared them with four other agencies. Ultimately, I selected them based on their experience, portfolio quality, and competitive price. They had the most experience working with complex web apps and system design, and their communication was excellent. 

Describe the project in detail. 

We initially had a series of Skye meetings to go through the project details and set the design goals. Their team then consulted us on best approaches, audited the current state, and researched our competition. Afterward, they made wireframes, presenting a potential solution that would solve our technical challenges. 

What was the team composition? 

I only spoke to their lead designer, but an additional designer also helped with the research and wireframe design.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success? 

Their research, wireframes, and consultation yielded outstanding results. They advised us on best practices, and I was very happy with their speed and communication. 

How effective was the workflow between your team and theirs? 

The workflow and communication ran smoothly. We exchanged messages daily to keep up with the progress.  

What did you find most impressive about this company? 

I was impressed by the team’s experience and skill level; they were able to solve complex design challenges, and their consultation fees were reasonable. I plan to keep in touch with SuperSuper UX agency for any follow-up work. 

Are there any areas for improvement? 

No, I don’t have any suggestions for improvement. I was satisfied with their results.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Design for Natural Product E-Commerce Store

"Even after our contract ended, they checked in to make sure everything was fine." 

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Aug. - Sept. 2018
Project summary: 

SuperSuper agency designed a new UX/UI for an e-commerce site.

The Reviewer
 
1-10 Employees
 
Firenze, Italy
Alessandro Trotta
CEO, Shankara.it
 
Verified
The Review
Feedback summary: 

The site is now faster and easier to use than it was previously, allowing the business to compete in a modern fashion. SuperSuper agency was proactive in their communication and remained available to solve issues even after the project ended. Their focus on customer service helps them stand out.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the owner of Shankara, a natural product and yoga item e-commerce store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SuperSuper agency?

We needed to refresh our shop with a new UX/UI.

What were your goals for this project?

We wanted to simplify the site and increase conversions.

SOLUTION

How did you select this vendor?

I saw their previous work online. Their CEO seemed humble and willing to help, so it was an easy decision.

Describe the project in detail.

I wanted to bring my site into the modern era by making it lighter, fresher, and easier to use. Their CEO executed on my ideas better than I could have thought. They’ve also made other small changes to the site over time.

What was the team composition?

I worked with two resources. They worked in tandem perfectly throughout the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within three months, traffic has increased by nearly 50%, and conversions are up across all devices (desktop, mobile, tablet). The results have exceeded both our expectations and SuperSuper agency’s. We achieved great things together.

How effective was the workflow between your team and theirs?

It was great. We communicated via video calls and shared screens. They followed up with us regularly.  

What did you find most impressive about this company?

They have both knowledge and passion. Even after our contract ended, they checked in to make sure everything was fine. I developed a strong relationship with their CEO, so I hope we can work together again soon.

Are there any areas for improvement?

They should focus solely on e-commerce.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were efficient.
  • 5.0 Cost
    Value / within estimates
    It was convenient and great.
  • 5.0 Quality
    Service & deliverables
    It was top level.
  • 5.0 NPS
    Willing to refer
    Of course, I'd recommend them.

Mobile App Dev & UX/UI for Fashion Startup

"SuperSuper Agency helped bring my idea to life."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. - June 2017
Project summary: 

SuperSuper Agency designed an iOS app marketed to fashion experts where they can showcase their portfolio and sell their products. The team also performed user research and developed wireframes and UI animations.

The Reviewer
 
1-10 Employees
 
New York
Eli Selwyn
ISO Relations Manager, APP Funding
 
Verified
The Review
Feedback summary: 

The app received positive feedback from its target audience. SuperSuper Agency’s skilled expertise led to the fantastic results. Their collaborative approach created an effective and communicative workflow. The high-quality design their team delivered spurred the potential for future engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO and founder of the Fashion App, a mobile app startup. I oversee all the design elements and manage the overall vision of the application.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SuperSuper Agency?

We hired SuperSuper Agency to build an iOS mobile app. With this app, fashion professionals can showcase their work and sell items they created.

What were your goals for this project?

We wanted a modern, niche app customized for fashion professionals.

SOLUTION

How did you select this vendor?

I received a strong recommendation from a close friend. I saw their work online, and that convinced me that this agency designs high-quality work. I selected SuperSuper Agency based on experience, quality, and price.

Describe the project in detail.

After we decided to work together, we had a series of Skype meetings to go over the project in detail. We then tested the concept with a target audience. Within a week, I received the initial wireframes of the main screens. We had several iterations before deciding on the final design. They also designed UI animations. We made sure that each design aligned with our target audience’s needs.

What was the team composition?

I worked with two UX/UI designers, one UX tester, and one marketing specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

SuperSuper Agency helped bring my idea to life. All their work was completed with outstanding results. After we finished the design, we tested the mockup with a target audience and received positive feedback.

How effective was the workflow between your team and theirs?

I was pleased with their speed, communication, and cost. We had regular talks and exchanged messages daily. Our timeline worked because meeting deadlines with this kind of unexpected work can be challenging. For any new feature, I received the schedule and approved requests.

What did you find most impressive about this company?

I was impressed with their experience in user, product market, and customer discovery testing. The team delivered exceptional and quality UX and UI animations. They were collaborative, helping me put my ideas into reality. If I ever needed more work or designs, I will be in touch with SuperSuper Agency.

Are there any areas for improvement?

For the most part, I’m satisfied with the work and don’t have any significant areas for improvement. The design took a little longer than planned, but that was understandable. We tested the app with users that gave answers we couldn’t have prepared for in the beginning.

5.0
Overall Score Their team is efficient, helpful, and creative. They are great to bounce ideas off of.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    SuperSuper Agency worked around my schedule.
  • 5.0 Cost
    Value / within estimates
    Their cost worked into my budget. They are better priced than many other agencies.
  • 5.0 Quality
    Service & deliverables
    They provided top quality.
  • 5.0 NPS
    Willing to refer
    I would highly recommend them.

UI/UX Redesign for E-Commerce Dashboard

"Their speed of work and knowledge in UI/UX was exceptional."

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. - May 2019
Project summary: 

SuperSuper UX agency did UI/UX design for an e-commerce backend. They did designs for the buyer and seller ends of the dashboard and including messaging and user request functions.

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Marketing Director
 
Not verified
The Review
Feedback summary: 

SuperSuper UX agency worked quickly to deliver functional dashboard UI/UX that met customer expectations. Their strengths as a team include communication and professionalism, and they develop a strong understanding of expectations.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Marketing Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SuperSuper UX agency?

UI/UX

What were your goals for this project?

Redesign the dashboard

SOLUTION

How did you select this vendor?

Recommended on Clutch

Describe the project in detail.

  • Redesign UI of Buyer
  • Redesign UI of Seller
  • Redesign messaging mechanism 
  • Redesign offer & request mechanism

What was the team composition?

Mario (Founder, SuperSuper UX agency) and myself

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

New UI for our dashboards

How effective was the workflow between your team and theirs?

great communication, great understanding and professionalism

What did you find most impressive about this company?

Their speed of work and knowledge in UI/UX was exceptional.

Are there any areas for improvement?

Nothing major to highlight

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Easy and quick
  • 5.0 Cost
    Value / within estimates
    Great value
  • 4.5 Quality
    Service & deliverables
    Overall satisfaction is high
  • 5.0 NPS
    Willing to refer
    Yes