Superco

BACKGROUND

Introduce your business and what you do there.

I just started my clothing brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SuperCo?

I needed someone to do my website.

SOLUTION

What was the scope of their involvement?

SuperCo worked on design and development. They did the website from scratch through Shopify and held my hand along the way. The team did the basics, graphics, and usual setup. After we went live, they were accommodating and offered me their support.

They initially created a mood board and put tons of ideas I was interested in using for the website. Then, they put it all together and started with website design. SuperCo gave me graphics, fonts, and all the imagery options. They ordered everything as I wanted, and then they added things that were out of my reach if I were to do them on my own.

What is the team composition?

We worked with about four people. I initially spoke to Tom (Co-Founder); we did the logistics together. After that, we worked with someone on the design elements. From there, Pablo (Product & Operations Manager) took care of everything. Once the design was done, he helped with more things — he was the one I contacted if I had any issues.

How did you come to work with SuperCo?

It was through a mutual friend. He worked with Tom and had great feedback about SuperCo. Since I was looking for a website developer and designer, he put me in touch with Tom. We had a Zoom call and went over everything.

How much have you invested with them?

I spent $2,500.

What is the status of this engagement?

We worked together from October–November 2021. However, I keep in touch with them. They’re more than happy to help if I need to make changes, so I’ll definitely engage them when I need updates.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s significantly impacted my business because I wouldn’t have been able to build a website without their help. However, they were also quick and efficient. I’d been told that this kind of work takes a long time, but they did everything in the timeframe I wanted. Overall, they got the job done and were approachable.

How did SuperCo perform from a project management standpoint?

They performed very well. I could email them without problem, and they’d get back to me quickly.

What did you find most impressive about them?

They offered a great experience.

Are there any areas they could improve?

I don’t know, to be honest. I don’t have much to critique; it was a simple project.

Do you have any advice for potential customers?

Reach out as much as possible if you have any questions. The more questions you ask, the more you understand, and everything becomes clearer. Also, define what you want — it makes their job easier.