SuperAdmins

BACKGROUND

Introduce your business and what you do there.

I’m the COO of One2Ten, a client and employee experience and satisfaction platform. Our platform is able to program and design questionnaires, and it offers a digital dashboard that’s updated in real-time and custom made. It contains digital improvement boards where you’re able to record and track your improvements based on the feedback collected with the questionnaires.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SuperAdmins?

I was looking for someone to handle the managed IT operations for our server infrastructure.

SOLUTION

What was the scope of their involvement?

They’re maintaining and managing our AWS servers and any needed development or updates to our servers or infrastructure. They make sure our servers are up and running and conduct our firewall and security scans on a regular basis. The connection to our backup servers is also their responsibility, as are change requests.

For example, as part of a certification, I had to install an extra firewall on a server level, and I didn’t have a clue about how to do it. SuperAdmins understood it, however — they knew what to do and they executed it within a day.

What is the team composition?

I have a main point of contact, but there are 3–5 people involved on a regular basis.

How did you come to work with SuperAdmins?

My previous vendor, who I wasn’t satisfied with, recommended them. I chose SuperAdmins because they were clear in what they do from the start. They explained their work simply and directly, and they made it very clear how they deliver success.

How much have you invested with them?

We spend around €1,800 euros per month (approximately $2,200 USD).

What is the status of this engagement?

We’ve been working together since March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I worked with two other companies prior to SuperAdmins, I’ve stuck with them because they’re focused on my needs. They deliver what they say they will.

How did SuperAdmins perform from a project management standpoint?

They use an internal tool, and we use a joint Microsoft Teams channel. It’s a really easy system for us. I’m not sure if it’s the easiest for them, but they haven’t raised any concerns.

What did you find most impressive about them?

SuperAdmins knows their business. Sometimes people can excel with organization and communication but underwhelm with their product. SuperAdmins knows their business, their product, and what they need to do to execute. They’re easy to reach and communication takes the form of a constructive dialogue, as it should with a true partner.

Are there any areas they could improve?

No, there aren’t. They’re really on top of it, to the point where I sometimes have to slow them down. They’re ready for execution immediately.

Do you have any advice for potential customers?

Definitely work with them, as they’re reliable and knowledgeable. They deliver on their promises.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of COFA Games. We’re a team of 10 people working on multiple games. The current one is Awakening of Heroes, a 5V5 mobile fighting game. The game is in a soft launch and has around one million downloads.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with SuperAdmins?

They’ve been helping us with a few tasks related to hosting for the last couple of years. 

SOLUTION

What was the scope of their involvement?

SuperAdmins set up our complete multiplayer backend structure on Google Cloud. From there, they ensured that it had good stability and that we could scale up as we attracted more players, as well as scale down during the night when traffic is lower.

They also implemented a downtime monitoring system, and helped us with several other things, like load balancing and security.

They kept hosting efficiency in mind, too. Hosting is expensive, so we always need to optimize resources. They set up hosting in four locations: Europe, the US, Asia, and South America. 

Overall, they’ve set up databases, the PHP-driven API server, and the gaming servers.

How did you come to work with SuperAdmins?

They’re one of the most promising companies in our region, and we’d known each other for a long time. SuperAdmins is well known for hosting services. We sent them an email, and they responded in a few minutes, telling us what they could and couldn’t do.

How much have you invested with them?

We’ve spent under $5,000 on their services, excluding hosting expenses.

What is the status of this engagement?

We started working with SuperAdmins in March 2018, and it’s ongoing. We’re not working together actively, but we go to them if we have a question or need support. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

SuperAdmins is extremely efficient, from my point of view. They’ve delivered more than we expect. Beyond just doing the work, they consulted us on the best possible solution for our needs. The infrastructure they set up is very reliable. We haven’t noticed any problems so far.  

One of their values is that they stand behind what they say and we can rely on their input. They never second-guess themselves.

How did SuperAdmins perform from a project management standpoint?

We’ve had short deadlines, but everything is delivered on time and on budget, with consulting on top of that.

Their response time is super quick, in the span of a few minutes. We’ve worked with lots of companies, and this isn’t usually the case.

We’ve had some brainstorming sessions with SuperAdmins, and the best solution from their side wasn’t always the best one from ours. We’ve had to find compromises between functionality, cost, and speed. We’re using ActiveCollab internally, but we just use email with SuperAdmins. 

What did you find most impressive about them?

Their knowledge of the services they provide and planning accuracy make SuperAdmins stand out. They excel at communication, which is very important for us.

Are there any areas they could improve?

Everything has been done as planned. We haven’t gone back to them for changes.

Do you have any advice for future clients of theirs?

Having open discussion sessions can be helpful for both parties. From the client-side, it’s important to provide as much data as possible, including diagrams, and set up calls to validate assumptions and create a final execution plan.

BACKGROUND

Introduce your business and what you do there.

We’re a full-service creative agency. We work with clients across the hospitality, real estate, lifestyle, beauty, and fashion industries. I’m a digital executive producer.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with SuperAdmins?

We were building a large e-commerce website for one of our clients. We wanted to ensure we had the proper infrastructure setup. We wanted a secure, scalable platform that allowed for continuous integration and deployment.

SOLUTION

What was the scope of their involvement?

It was really all around the infrastructure set up, so working in Amazon Web Services to build all of the environments and the deployment flows for code, database, and backups for the three environments: development, staging, and production. 

What is the team composition?

I worked directly with two technical leads. 

How did you come to work with SuperAdmins?

I worked with them at my previous job. 

What is the status of this engagement?

We worked together from April 2020–July 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s been smooth for our development team to continue deployment. We haven’t run into any hiccups. Everything is working well. 

How did SuperAdmins perform from a project management standpoint?

They were great in regards to project management. We added them to our company Slack. They’re in a different timezone, but they’re really flexible. They worked with us at whatever time to get what was needed. We had ad-hoc meetings. 

What did you find most impressive about them? 

They’re really smart and highly skilled at what they do. They have a high level of familiarity with some of the more complex aspects of website technology. 

Are there any areas they could improve?

I don’t really know, nothing really jumps out. 

Do you have any advice for potential customers? 

It’s helpful to have solid technical expertise on your end to get the most out of the project. They’re collaborative, so if you come to the project with knowledge, it will help them build the right thing for you. 

BACKGROUND

Please describe your company and your position there.

I'm the technical director of BaseKit Platform Ltd. BaseKit partner with large web hosters and telcos around the world to provide them with whitelabel website and eshop builder tools. This enables their customers to produce beautiful, responsive websites and eshops with no technical knowledge.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SuperAdmins?

Superadmins supplement our in house operations engineers providing 24/7 platform monitoring and response.

SOLUTION

How did you select this agency and what were the deciding factors?

Talking with the folks at Superadmins it was clear they were already offering this service to other companies around the globe. They clearly had the in house staff capable of providing in depth Linux, cloud and containerisation support.

Describe the project in detail and walk through the stages of the project.

Support of the BaseKit platform which uses docker containers on a Linux stack

Describe the recruitment process in detail.

As above

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Superadmins are successfully embedded in BaseKit's 24/7 operations, their interactions with our partners and our operations staff are seamless.

How effective was the workflow between your team and theirs?

Very good, Superadmins are clearly very experienced at integrating themselves into existing workflows and processes.

What did you find most impressive or unique about this company?

How quickly they can be onboarded into an existing operational process/team

Are there any areas for improvement or something they could have done differently?

Not really