What evidence can you share that demonstrates the impact of the engagement?
In terms of results, Sunscrapers delivered everything we requested. It was a little bit over budget concerning time, but only because we expanded the scope. They delivered very promptly. We were not really measuring any particular metrics.
Instead, we were looking at the overall progress. We were impressed by how well Sunscrapers took our requirements and helped us develop them. Our company was very satisfied.
The product hasn't gone live yet, but internal interest was definitely piqued. Once we launch, it will open up a whole new revenue stream. Our original problem was the extreme difficulty we'd had with maintenance. The code and administration panel they created will improve our efficiency considerably.
How did Sunscrapers perform from a project management standpoint?
We maintained general correspondence using Trello and had a dedicated board for our project. The team was fairly responsive despite having other clients.
Even when they didn't respond instantaneously, we always heard back within a few hours. They were very flexible and understanding, especially when we had to cancel. Overall, the experience was very good.
What did you find most impressive about them?
I was impressed by how communicative and transparent Sunscrapers was during our project. We even met with the CEO, who would ask us how everything was going and frequently check in. Overall, they were very open to feedback. Taking a self-critical perspective, they constantly sought to improve the services they provided.
Are there any areas they could improve?
When we first started, it took them some time to make all the arrangements. We didn't have a working relationship yet, so I think we had to establish trust before formalizing our engagement. Once we got the planning in place, everything was fine.
Do you have any advice for potential customers?
Be very clear about what you want. It's important to be aware that Sunscrapers is highly capable, but they still need guidance from the client side. Keep them in the loop. You can make changes, but give them a heads up and explain why when you do.