What was the scope of their involvement?
Sunscrapers was initially involved with technical support, solving the bugs we were logging in GitHub. It was the best way in which we could introduce Sunscrapers to our system and have the team gain knowledge fast. This was done for 3 months, during which Sunscrapers mainly interacted with our customer support team. After 1–2 months, Sunscrapers demonstrated that they'd learned our system and were able to navigate around issues. As a result, we also involved Sunscrapers in new feature development. Throughout this experience, Sunscrapers continued to help us with support issues, but the biggest benefit we've seen from them is developing new features.
All of the features built by Sunscrapers have been successful. I was surprised by the level of attention to detail shown by their team, and by how much Sunscrapers cared about our project and the product itself. Sunscrapers has come back with suggestions for alternative approaches, trying to make our product better and more successful.
Sunscrapers implemented a custom user dashboard that became popular with almost all of our customers. It allows people to give high-fives to co-workers in order to show appreciation for help given. Objectives was another feature built in part by Sunscrapers. It has also been a successful addition to our platform.
Sunscrapers assigned two resources to us. They've acted as our own developers, communicating with us directly. I only hear from Sunscrapers' owners when we receive invoices and during routine check-ups; otherwise, the communication is the same as with our full-time employees. This removes any third-party or man-in-the-middle miscommunications. Even though Sunscrapers is 6 hours ahead of us, they've been willing to stay in late from time to time for important conference calls.
How did you come to work with Sunscrapers?
We interviewed around seven companies in total, each offering engineers with different skill sets. Some of them couldn't demonstrate their English proficiency, which made it difficult to demonstrate their Python skills.
One of my lead developers is from Poland. He found Sunscrapers at a Django conference in Warsaw, talked to them, and introduced me to the team. After a thorough interview with the developers, we felt that Sunscrapers would be the right fit for us. One of the reasons for picking Sunscrapers was that we were already working with a person in Sunscrapers, which made communication easier. Secondly, the team's level of English knowledge was very good, compared to some others we had used. Lastly, Sunscrapers demonstrated very good Django Python skills.
How much have you invested with Sunscrapers?
The cost of Sunscrapers services has been around $80,000 so far.
What is the status of this engagement?
We started working with Sunscrapers in June 2015. We're still working together.