This review was updated by Wilfredo Rojas (International IT Director, Cinemark) on May 1, 2020. The original star ratings were: Overall - 4.5, Quality - 4.5, Schedule - 5, Cost - 4.5, NPS - 5. New content is below:
Introduce your business and what you do there.
I am an international IT manager at an entertainment company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with SunDevs Inc?
We work with them on different development projects.
What was the scope of their involvement?
SunDevs Inc started out by developing our international mobile app, which is being used in different countries in Latin America at the moment. The project grew and now they have developed apps for 7–8 different countries. They normally use .Net in their development, however, in this current project they are working with AWS.
What is the team composition?
I work very closely with one of the owners and a project management officer (PMO). Between the two projects, they’ve had a team of 10–15 people.
How did you come to work with SunDevs Inc?
One of the owners had worked for our SalesPoint in Colombia which is how we first heard of them. So when the mobile app development project came up, we did some research on different services providers. I contacted SunDevs Inc and we started working with them.
What is the status of this engagement?
Our engagement began about three years ago.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’ve seen a very positive impact. Thanks to their development work, our sales have increased by 50% on digital channels. This is due to their work and the support they have always provided. The team has provided us with personalized attention during each one of the projects.
How did SunDevs Inc perform from a project management standpoint?
SunDevs Inc uses Aha! and Jira. They register every roadmap and advance in Jira, and it immediately reflects in Aha where we can see it at any time. We also have a weekly update call. Their communication has always been very fluid and open, and the roadmaps are always completely clear.
What did you find most impressive about them?
They have always been very open and had great communicators. This is very important for us as it allows us to always be clear and know when we will have the project ready.
Are there any areas they could improve?
At first, the roadmaps were not completely clear but they have managed to change that effectively using project management tools.