Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
The website launched on November 21, 2016. It’s new, but so far we have 46 stores on the website and over 14,000 products listed. Sales are a little low, but they’re slowly increasing. I’m working on improving the sales aspect of the website, but I would say the range of sales is between $500 and $1,000.
We haven't received any fix requests from the website’s users. Most of the requests I receive are about adding more categories so the users can add more items. We have not had any bug issues, crashes, or issues with the website since we launched it, and I’ve received a lot of compliments about the website’s design.
How did SumatoSoft perform from a project management standpoint?
I’m not sure how many people from SumatoSoft worked on my project, but their communication was wonderful. We used Skype and email, and I mostly spoke with their project manager—a great person who worked with me throughout the process. She was always looking for ways to cut costs because I had a small budget. We had a meeting once a week, and she sent me an email almost every day to keep me up-to-date on everything that was going on with the project. Even though they were located overseas, it never felt like it. It felt like they were in the United States because of the constant communication.
What did you find most impressive about SumatoSoft?
I was impressed by SumatoSoft’s prices, especially for the project I wanted to do and in comparison to the quotes I received from a lot of other companies. Also, their communication skills were great; it never felt like a long-distance project. It felt like SumatoSoft was working next door because their project manager was always keeping me updated. Initially, I was afraid of going with an overseas company because they don't have to abide by US law, but I had a good project manager who made it seem like they weren’t an overseas company.
Are there any areas SumatoSoft could improve?
I honestly can't think of any way SumatoSoft could improve.