This review was updated on October 15, 2018, by the client. The original star ratings were: Overall - 5, Quality - 5, Schedule - 5, Cost - 4, NPS - 5. New content is below.
Please describe your company and your position there.
I'm the CEO of a company that develops web applications and affiliate programs.
For what projects/services did your company hire SumatoSoft?
We needed a remote development team to create a new web application from scratch based on big data.
What were your goals for this project?
The big data app needed to process hundreds of millions of records.
How did you select this vendor?
I had previously collaborated with SumatoSoft. Based on their performance, I thought the team could handle this project.
Can you go into detail about the services they provided and the scope of the project?
SumatoSoft developed the app’s backend. They’re now implementing the frontend.
What was the team composition?
We work with one project manager and six developers.
Can you share any information that demonstrates the impact that this project has had on your business?
I’ve spent $200,000, but the project is still incomplete. The team has shifted implementation dates since the development component of the project. I lose more money with each delay. What’s more, they have yet to debug the app.
How was project management arranged and how effective was it?
Their performance remains unchanged despite the challenges. I’ve contacted the project manager on numerous occasions to rectify the situation. I haven’t seen a single improvement.
What did you find most impressive about this company?
SumatoSoft was better when it was smaller. But as the team has grown, I sense that they increasingly prioritize profit over quality.
Are there any areas where they can improve?
The significant delays are inexcusable. I’ve never received an apology for the growing costs or my frustration with their performance. My overall spend is 30% higher than it should be, partially due to the disproportionately high fees for junior developers. As a result of the poor implementation, redoing the work with SumatoSoft isn’t worth it.