Sudacé Digital Agency

BACKGROUND

Introduce your business and what you do there.

I’m the director of marketing at Kempinski. Our European luxury hospitality company was established in 1897.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sudace Digital Agency?

We were looking to increase our digital presence through SEO and PPC marketing.

SOLUTION

What was the scope of their involvement?

Sudace Digital Agency handles our SEO and PPC marketing efforts by refining our keyword search list and managing our search engine ads. They're also in charge of producing our digital content and supporting our campaigns across Facebook, Instagram, and Twitter, while our team conducts language translation and generates necessary content.

What is the team composition?

We've worked with about 14 resources overall. I interact with Sudace Digital Agency's owner now and then, and my assistant regularly communicates with their dedicated graphic designer.

How did you come to work with Sudace Digital Agency?

One of my friends recommended Sudace Digital Agency to my team. We were looking to replace our provider at that time, and we thought it would be good to try their services and collaborate with them.

What is the status of this engagement?

Our ongoing partnership commenced in March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sudace Digital Agency completes each of their tasks in a manner that meets our standards and expectations. They've strategically helped us explore new industries to improve our revenue. Overall, they're a highly effective partner that delivers impactful solutions to elevate our business.

How did Sudace Digital Agency perform from a project management perspective?

We communicate via email, Zoom, and phone calls. Sudace Digital Agency is keen on bringing timely and efficient results to the table, and we can always count on them to accommodate our requests and inquiries.

What did you find most impressive about them? 

What sets their energetic and youthful team apart is the genuine excitement they portray when tackling every campaign we have. 

Are there any areas they could improve?

There's nothing I'll have them improve at this point.

Do you have any advice for potential customers?

Elaborate your needs and expectations, and Sudace Digital Agency will precisely deliver those.

BACKGROUND

Introduce your business and what you do there.

I'm a customer experience (CX) manager at Sondos Technology & Consulting, a CX consulting company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sudacé Digital Agency?

We needed their team's marketing expertise.

SOLUTION

What was the scope of their involvement?

Sudacé Digital Agency generates different digital marketing materials to support our promotional campaigns. Their team designs various posts that we deploy across our social media channels and put together a monthly content plan for our app. Additionally, Sudacé Digital Agency manages our Facebook, Instagram, and Twitter pages and provides us with monthly KPIs and performance reports.

Apart from their social media and content marketing tasks, Sudacé Digital Agency has also created a landing page for our new product that aims to integrate different laboratory samples into a single system. We're still in the process of finalizing our PR plan for this product, and we intend to further Sudacé Digital's involvement in promoting this to our target market.

What is the team composition?

We mainly work with two account managers, while there are technical writers, designers, and marketing specialists working behind the scene.

How did you come to work with Sudacé Digital Agency?

We chose Sudacé Digital Agency because they offered professional marketing services at a reasonable price point. 

How much have you invested with them?

We've spent about $50,000 so far.

What is the status of this engagement?

Our ongoing engagement with Sudacé Digital Agency started in August 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Sudacé Digital Agency consistently delivers quality work that elevates our brand. Their team has rewarded us with well-designed and sophisticated marketing deliverables, and they continue to maintain reliable posting schedules for our social media channels. More importantly, we've secured organic leads through their team's efforts.

How did Sudacé Digital Agency perform from a project management standpoint?

We mainly communicate via email and online meetings. Sudacé Digital Agency is a professional team that's committed to meeting both our timelines and budget. I can't say enough good things about how efficiently they work to meet our exact needs.

What did you find most impressive about them?

What stands out about their team is their dedication to bringing added value to our business.

Are there any areas they could improve?

I can't think of any constructive feedback for their work.

Do you have any advice for future clients of theirs?

Be as consistent and systematic as their team — a project's success depends on the hard work delivered by both teams.

BACKGROUND

Introduce your business and what you do there.

I’m a campaign specialist at Syngenta, an agriculture company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sudacé Digital Agency?

I was looking for an agency that could support me with our social media channels.

SOLUTION

What was the scope of their involvement?

Sudacé Digital Agency manages our social media platforms; they do social media marketing and different advertising materials on social networks like Facebook. Their team also performs copywriting, design, and other content development efforts, which we implement once I approve them.

What is the team composition?

I work with the owner, a strategy and business development director, and a digital marketing manager.

How did you come to work with Sudacé Digital Agency?

I found them in a Google search, and they always came out on top. I chose them because they could market themselves, the experience of meeting them was good, and their visuals were great.

How much have you invested with them?

We’ve spent $9,000 with them so far.

What is the status of this engagement?

We started working together in April 2021, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their creativeness has helped to double the number of followers since I started working with them.

How did Sudacé Digital Agency perform from a project management standpoint?

They’re very flexible, always commit to their deadlines, and communicate well via phone calls, email, WhatsApp, and in-person meetings.

What did you find most impressive about them?

The way they treat their clients is impressive.

Are there any areas they could improve?

There’s nothing I’d have them improve.

Do you have any advice for potential customers?

Be clear and give them all the details that they might need.

BACKGROUND

Introduce your business and what you do there.

We’re a manufacturing company, and we manufacture dermatology, cosmetics, and pharmaceutical products. I’m the product manager from our marketing department, and I manage everything about the product and its marketing. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sudace Digital Agency?

We needed social media and influencer marketing services. We couldn’t do these things in-house because we didn’t have a large marketing department, so Sudace Digital provided solutions for us. 

SOLUTION

What was the scope of their involvement?

Sudace Digital manages our social platforms and creates content for our Facebook, Instagram, and LinkedIn channels. We’re looking to attain greater brand awareness and engagement through these efforts. As a result, the monthly content plan they provide is divided into multiple sections, including brand awareness and engagement sections. 

For our PR efforts, Sudace provides influencer marketing services, and they manage all of our communications with influencers and bloggers. Recently, we’ve started a campaign with brand ambassadors, and Sudace is involved in everything about this campaign; we communicate with them all the time to manage it. We’ve also started a sales campaign, and we’re waiting to see what’s going to happen. 

What is the team composition?

I deal with four people from the Sudace team. 

How did you come to work with Sudace Digital Agency?

We determined that Sudace was the best vendor for us because they were flexible and willing to help us with things that were outside of our contract. They were also organized and delivered on time.

How much have you invested with them?

So far, we’ve spent around $24,000.

What is the status of this engagement?

We started working together in May 2019, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

In terms of success, our social media reach is much greater than before, and our campaign is starting to take off. Moreover, our content is more organized now since Sudace reviews our performance every month and makes plans for content moderation. We also couldn’t have started our influencer marketing campaigns without Sudace. 

How did Sudace Digital Agency perform from a project management standpoint?

I like everything that they do, and they immediately make any changes that I request. Moreover, we don’t have complicated processes or communications; they’re very flexible and easy to work with. We typically talk to the Sudace team via phone and email. Every two weeks, we have a short meeting with them to know what we’ve done and what we should do next. 

What did you find most impressive about them?

They’re flexible, while other vendors don’t do tasks that aren’t on the contract. Apart from that, if Sudace doesn’t have the personnel for the service we need, they'll recommend other people. Overall, they’re flexible in terms of payment, time, work, and everything else. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

I highly recommend Sudace because of their communication skills. You can truly gain many benefits by communicating with them. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of We Rate, a rating and reviews company in Jordan. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sudacé Digital Agency?

The main challenge was for Sudacé Digital to handle our social media accounts.

SOLUTION

What was the scope of their involvement?

When we signed a contract with Sudacé Digital, we agreed that they would handle our social media accounts. They are responsible for designing posts and promoting them with the goal of securing sales leads and increasing our engagement. Their social media services involves promoting our website and mobile application. Each post is made from scratch, and the team undergoes design and approval stages to accomplish them. Sometimes, they also create stop motion videos. After that, they usually boost our posts on Facebook, Instagram, and Snapchat.

They also maximize our social media organic reach through their strategies. At the end of each month, they show us the metrics they have on Facebook, Instagram, Snapchat, and Tiktok. That includes the profile of our target audience which covers our external clients’ group age, gender, location, and other details that they’re interested in. 

What is the team composition?

We are in direct contact with four people from Sudacé Digital Agency including Mohannad (Director of Marketing & Business Development) and Heba (Client Relationship Manager).

How did you come to work with Sudacé Digital Agency?

I researched the Jordanian market to find a social media company, and I found Sudacé Digital on a website that shows the top 10 companies I could connect with. After that, I requested a meeting and their proposal. Mohannad showed up along with Dina (Business Development & Marketing Strategy Consultant), and they made a full presentation about their company. They also showed us their work and the great things they did. Then, the rest was history. 

How much have you invested with them?

We’ve spent $5,000.

What is the status of this engagement?

We signed the contract in December 2020, and our relationship is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The reports that they’ve been submitting each month have been helpful in understanding our target audience’s behavior. As a result, we can plan well and do advocacy that caters to their needs. Sudacé Digital has been very professional, and we're very satisfied with their work, specifically their design and stop motion videos. 

How did Sudacé Digital Agency perform from a project management standpoint?

Heba communicates directly with us, and whenever we need something such as receipts, we reach out to her. Sometimes, we contact Mohannad directly. We use phone calls, emails, and WhatsApp as our means of communication. We find that WhatsApp has been very efficient because we also approve the team’s proposed posts there. That way, many people can also participate in the conversation. We also appreciate Sudacé Digital’s wealth of creative ideas whenever we have focus group meetings.

What did you find most impressive about them?

The KPIs and metrics they have provided to us have been very impressive. It’s also amazing that they do market research for their clients even before their engagement starts. They’ve also studied my business before formulating the best strategies to reach our goal. Their ability to carefully plan first is their key strength.  

Are there any areas they could improve?

If they can do animation videos, that would be great.

Do you have any advice for potential customers?

Sudacé Digital is an agency that can handle your online reputation and they’ll take care of it like their little baby. The team is also open-minded, and they don’t have limits for calls and edits. They’re very flexible people, and they have a lot of good ideas to share. 

BACKGROUND

Introduce your business and what you do there.

Our organization is a newly established government entity, and I am the marketing manager. We haven’t started offering our services yet; we will be starting in June and will launch our IT platform for the immigration ecosystem in Jordan.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Sudacé Digital Agency?

We are trying to build an audience through our social media channels and to create awareness campaigns for our role in Jordan and how the platform will help people in Jordan.

SOLUTION

What was the scope of their involvement?

Sudacé Digital Agency has a creative team that helped us with this project. We began with the branding for our entity and building our identity. We did the logo and everything to do with branding. They provided us with three or four options which were great. We made some amendments, but it was a collaboration between us.

For social media, they are managing our official social media pages. We give them the subjects for the content that we need to cover in the next period, and they prepare the copywriting for the content. We are now preparing for a digital advertising campaign for our platform which will be launched in June. We are hoping to launch the campaign in May, so we are preparing the videos, presentations, links, keywords, and everything related to the campaigns.

What is the team composition?

I have an account manager and there are two other people I am in contact with. I don’t know how many people have been working on the project. I have a good relationship with the manager so if there are any problems, I can contact him directly.

How did you come to work with Sudacé Digital Agency?

We did some research online looking for an agency in Jordan that does digital marketing. There were three agencies that showed up during our research. We contacted them and made a tender.

How much have you invested in them?

We have invested around $40,000 USD.

What is the status of this engagement?

We have been working with them since June 2020, and the work is ongoing. We have a contract with them until September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t started our digital marketing campaigns yet, so there hasn't been any impact yet. We are recognized in the ecosystem here in Jordan and we are happy with the work they have done.

How did Sudacé Digital Agency perform from a project management standpoint?

Sometimes there were some delays especially during the pandemic, but all in all, they work within the deadlines.

They are very responsive. We communicate through email and WhatsApp. We also use Google Sheets as well, but we don’t use any project management tools.

What did you find most impressive about them?

They are willing to do anything to help us, and they don’t say no to anything. Even if we are delayed with payments, they still keep working and I like that. They aren’t looking for money; they are looking to build a relationship.

Are there any areas they could improve?

They have to hire a quality manager. There were some mistakes in the design and things needed to be changed, but they were minimal changes.

Do you have any advice for potential customers?

I have recommended Sudacé to many of my friends. They are a good company and you should describe the needs you have.

BACKGROUND

Please describe your company and your position there.

I’m the marketing and CS officer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Sudacé Digital Agency?

We want to increase our brand awareness also generate leads

SOLUTION

How did you select this vendor and what were the deciding factors?

Client base , work structure

Describe the project in detail and walk through the stages of the project.

After kick off meeting we made a timeline create new branding guideline and what we will work on

How many resources from the vendor's team worked with you, and what were their positions?

Account manager designer , digital marketing specialist

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Great results

How effective was the workflow between your team and theirs?

Very sucessful

What did you find most impressive or unique about this company?

Their working style and implementation are impressive.

Are there any areas for improvement or something they could have done differently?

No