What evidence can you share that demonstrates the impact of the engagement?
We have a good success rate with Subverse Multimedia. We’ve seen a good amount of traffic. We use the pieces that they give us as the primary source of promotion for what we’re trying to accomplish, which is selling tickets. We work with huge names that have millions of followers. Several national artists have actually posted the pieces Subverse did for us, resulting in their work reaching over 500,000 people. This has helped our conversion rates.
How did Subverse Multimedia perform from a project management standpoint?
They’re very good at communicating. If I give them a Sunday deadline, they’ll have it for me by Saturday night. We use a chat tool called GroupMe.
What did you find most impressive about them?
Their attention to detail sets them apart. We can teach people a skill, but we can’t teach them to care about what they do. Hugo 100% cares about what they deliver. The attention he gives us is absolutely what we need.
We were an independently-owned, self-funded company when we got into this work, and we found someone equally as passionate as us in Subverse Multimedia. We teamed up with them, and they helped us get to that next level. I’m forever in debt to these guys.
Are there any areas they could improve?
I don’t think it’s so much what Hugo could’ve done differently as it is adding on to what he’s already done. He’s pretty well-rounded when it comes to graphics, and I don’t really have any complaints. My recommendation would be to just continue to learn and do a bit more on the graphics front. He’s always accomplished our tasks and given us what we needed, but it’s good to have a different mix.
Do you have any advice for future clients of theirs?
When it comes to graphic design, it’s important to communicate clearly and let them know what you want. Some people work better with direction than others. They’re great on their own, but given direction, they can be even greater.