Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The reason I chose Stylers is because people underestimate the six-to-nine-hour time difference between the east and west coasts. If we had problems during the day, and went into actually releasing the work order, we could have their team start by three or four o’clock, and not lose a day.
Beyond their responsiveness, the quality of the design and coding as well as how they handled the relationship, was impeccable. Comparing the services that I received from them to a US service provider in a similar category, it’s about 30% to 35% cheaper. I picked Stylers solely for business reasons, and I never regretted that decision. It’s why they stuck around for years.
How did Stylers Group perform from a project management standpoint?
I believe they are ahead of the curve, actually, and I learned quite a lot from Stylers Group about how to manage the digital product. They had a very advanced way of actually measuring efficiency and providing the service that I needed. That’s why development is still very rare in the US, especially the Scrum-based system. I’ve been in this business for around 25 years, but I learned this approach from Stylers Group. It has a big future in the industry, in terms of how digital-technology projects are being developed.
I dealt with a project manager with whom I reviewed the work at the beginning and end of each day. Basically, the development progress communication was daily, and then they managed their own resources with their own people.
Obviously, this was an ongoing, 24/7 job. I remember that they had about 30 employees at one point, but how many were assigned to my project was unclear. The work was managed by a single person, which was my specific request, which made everything very convenient.
We handled daily communication through Skype and e-mail. If I had something extremely important, I could call the project manager directly. This could have happened at 2 o’clock in the morning on a Saturday, which did happen once or twice. They’re totally reliable. Whatever they do, they take it seriously, and are very professional.
What did you find most impressive about Stylers Group?
I’ve worked with different groups from all around the world—Argentina, India, Ukraine. It differs by country, but, when it comes to outsourcing anything this big, it’s very important to me that the people working on my behalf are not working bees. They need to have an A to Z manual for figuring out how to execute certain things and making decisions. But, if they make a decision, they must be willing to stick by that decision and take responsibility for it, in order to save time and money in the production timeline.
This is something I haven’t seen in many places. They can tackle question after question, go back-and-forth on the rules, see the complexity of the problem, actually make a decision on your behalf, and then they take responsibility for it. If the decision is wrong, they don't blame you, and they take ownership very well.
Are there any areas Stylers Group could improve?
It was a while ago. When we split, I believe that their portfolio was too narrow. They have the potential to become a much bigger company, but they are a fairly young group, and need to figure things out