What evidence can you share that demonstrates the impact of the engagement?
We launched the website very recently, so we don’t have any specific metrics that speak to its quality. However, we’ve received very positive feedback both internally and externally on the upgrade, and we’re very pleased with all of the design outcomes.
The team was very flexible and insightful. They were able to come up to speed quickly on our industry, which they hadn’t previously had experience with.
The designers have a dedicated thought process that informs every decision they make and how it relates to our company.
How did studio~humm perform from a project management standpoint?
We had regular phone and video calls, as well as meetings whenever necessary. We also communicated over email, Google Docs, Slack, and Whereby.
The team was always available to answer questions or concerns. Everything was delivered on time, and they were patient with us when we had delays on our side. Overall, it was a very smooth process.
Every member of the team had knowledge of what the others were working on, so they could individually provide support even if the dedicated point person wasn’t available, which was a really impressive aspect of their work.
What did you find most impressive about them?
From the beginning, it was clear studio~humm understood our organization and goals. The team is friendly, helpful, and supportive, and they bring a valuable level of professionalism.
Going into the project, I never expected that every decision studio~humm made would be the product of such a degree of thoughtfulness.
Are there any areas they could improve?
This was a mistake I made on my end, but I think the project could’ve been improved with more streamlined communication. We had too many channels, and it became confusing towards the end of the engagement. Apart from that, I’m really happy with our relationship with studio~humm.
Do you have any advice for potential customers?
Don’t hide anything. Be honest about your organization’s values, strengths, weaknesses, and goals, so they can really understand you and provide the best solutions.