What evidence can you share that demonstrates the impact of the engagement?
Our sales are only down 35–40% now while similar businesses around us are down 80%. We went from people not knowing where we were to people making a concerted effort to get to us. The impact on our business has been fantastic.
The site itself is very healthy. They send me an SEO report every month, and it just keeps getting better as they continuously improve the site. Our rankings are fantastic.
How did studio1c perform from a project management standpoint?
On-time is an understatement. I’ve had a hard time getting other people to respond in weeks, but studio1c gets back to me within the hour, if not right away. They constantly exceed their deadlines. If I give them one week, I often hear back in 2–3 days. They’re professional and timely.
We communicate over Zoom and email, and we have face-to-face meetings when we announce things. They sit in on our bigger, all-hands meetings as well.
What did you find most impressive about them?
They bring expertise in social media and marketing to the restaurant that I don’t have. Additionally, their professionalism stands out. They make us look great. We’re a small mom-and-pop restaurant, but the site makes us look glamorous. They step everything up.
Are there any areas they could improve?
Not that I can think of. We’re all learning together, figuring out how to navigate this, but I honestly have no complaints whatsoever.
Do you have any advice for potential customers?
Let them do what they do best. Trust them to market your place.