Mobile App Development for Financial Services FirmFeatured Review
- Mobile App Development
- $50,000 to $199,999
- July - Oct. 2020
- Willing to Refer
"It was very efficient and productive."
- Financial services
- 1-10 Employees
- Online Review
A financial services company needed help in turning their research and concepts into a working platform. They hired Studio Graphene to support their design team and take charge of the frontend and backend.
Thanks to the efforts of the Studio Graphene team, the company was able to complete the app and create a demo that received positive responses from prospective clients. The team's communication allowed the workflow to maintain its efficiency leading to a productive partnership between both parties.
The client submitted this review online.
Please describe your company and your position there.
I am one of the founding team members of the company with the CFO role as my primary responsibility alongside all other aspects required needed by a small team to grow a business. The company makes businesses and its employees financially healthier
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Studio Graphene?
We needed a tech development agency that could help turn our ideas, research and concepts into a working platform. Studio Graphene helped support our design team and took full ownership of the back-end and front-end build.
Hiring a tech person/team in-house did not make sense at our stage of business. It was important to us that we remained versatile as well having access to a pool of specialists to build what we needed given the complex nature of our platform and security measures required.
What were your goals for this project?
We wanted an app where it consolidated all of a user's accounts, savings, investments, pensions, debt for them to view with ease as well as being intuitive in alerting them on certain overspend risk or savings goals achieved.
This is combined with us using the data we have gathered to project a user's financial profile so they have better insights on how their financial decisions could affect their future finances. With a combination of being more informed of current and future finances along with insights on how best to achieve their goals, users can be subsequently more comfortable, hence happier with their finances
How did you select Studio Graphene?
Studio Graphene came in as a referral from someone who had been involved in various businesses that have previously used them / are currently using them. At the time we sought two different quotes and the decision was actually to go for another developer. However, it was a poor build and it was better that we started all over again - that's when we chose Studio Graphene.
Describe the project in detail.
Studio Graphene started the work immediately as soon as they were engaged. They were able to do this because as part of their quotation process they put in a lot of effort in determining the details of what actually needs to be built and how it was all going to be built.
It formed a key part of their proposal process which allowed them to provide fixed quote proposals to us. The work started off with two weeks of finalising the design and UX while work was also being done simultaneously to detail all the necessary Jira tickets associated with the features and infrastructure for the back-end to commence building.
We had daily stand-up calls with Studio Graphene which allowed them to ask us to clarify any areas of uncertainty and also allowed us to use it as continuous feedback sessions we would have with them throughout the build.
These daily calls were also used by Studio Graphene to advise us on certain things they found more efficient, or effective, or even challenged us as to how we wanted our features and UX.
This was invaluable as they were proactively helping us to improve the build rather than just take the do as you are told approach. Given that there were a lot of rule based features and formulae required to power our forecasting and insights functionality, particular attention was spent with their back-end team to get this right, which they did.
Wasn't right on the first attempt, and it took several attempts, but they were very efficient in fixing it (so no delay in the deliverability of the app). Studio Graphene built the app across three sprints of 3 weeks each. Within each sprint there were agreed feature sets.
As part of each build stage Studio Graphene would do their own quality assessment to test and fix all of the features to be delivered in that sprint before handing it over to us for UAT.
What was the team composition?
From Studio Graphene there was a project manager. 3 back-end. 3 front-end. 1 quality assurance. 1 design (for the first 2 weeks)
From the company side there was 1 person - Head of product plus 1 other person to support the head of product
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Plenty of complements when we demostrated the app to prospects. In the span of a short time since the app was completed and us being able to demo the product, the amount of interests from customers and partners wanting to help promote it increased significantly.
Also our pricing conversations have been made easier having customers been able to see what the app can do.
How effective was the workflow between your team and theirs?
It was very efficient and productive. The key was the ease of communication between the two teams and the responsiveness of the Studio Graphene team to queries and changes.
There was no hesitation of the Studio Graphene team to reach out to us whenever there were queries, even the little queries. This made sure that no time was wasted going down the wrong track.
Given the extent of what had to be built in the timeframe it was done in is testament that the workflow between the two teams was very smooth and effective.
What did you find most impressive about this company?
There were two things that were equally impressive:
- the fact that they were constantly proactively thinking of better solutions to developing what we told them that needs to be done - not just puppets doing what they’re told to get the job done as fast as possible (despite them even quoting a fixed price proposal)
- their ability to understand the difficult calculations and complexed logics required to be programmed that now forms our intelligent insights engine.
Are there any areas for improvement?
Honestly very hard to say. Perhaps the communication between their design and back-end teams could have been more frequent for the changes to be picked up quicker. It didn't have any negative impact on the timetable though as they just worked harder to make up the time.
Service & Deliverables
"Their proactiveness during the build was great and combined with their internal QA assessment ensured delivery of a working product"
On time / deadlines
"Always managed expectations and delivered on time. Where there was potential delays, they would add resource on their end for no extra cost"
Value / within estimates
"Absolutely great value for money for what they've delivered and the time they did it in"
Willing to Refer5.0
"Top quality output at an underwritten cost by them - what's not to like?!